1. Elizabeth D. Berman
1464 S Stapley Dr Apt2114
Mesa, AZ 85204
602-309-3095
otakugirl_1@hotmail.com
Objective
Seeking a position where I can add to the growth and success of the company and seek new challenges,
continue to gain knowledge, and expand my professional development.
Summary of Qualifications
Dedicated to growing and enhancing my abilities and to develop new innovative ideas
Strong organization skills and ability to multitask
Quick learner and flexible to change
Possess excellent people skills and work well as a team player
Professional Experience
Technical Support/ Customer Service Verizon Wireless 2010-Present
Isolated and resolved technical issues with customer’s devices to diffused escalated situations
Proactively became familiarized with new products to provide better customer experience
Ability to adapt to sudden change in products and policies
Established customer loyalty by providing exceptional customer service
Ability to quickly build rapport and develop trust with customers
Cashier Wal-Mart 2009-2010
Maintained cash operations and handled small to large amounts of money
Maintained internal and external customer satisfaction
Proactively looked for new ways to improve processes and procedures
Worked as door greeter to welcome customers to the store
Party Hero Brunswick Zone XL 2007- 2009
Responsible for setting up parties to meet customers’ needs and expectations
Developed customer loyalty by exceptional customer service
Hosted parties and assisted with party setup to ensure satisfied customers
Education
Arizona State University Bachelor’s Degree in English Literature Graduation May 2010