Resourceful and energetic - highly skilled Administrative Professional

1. Debora L Shapiro Bridgeport, NJ 08014
Phone: 561-215-1135 debshapiro128@gmail.com
Skilled Administrative Professional
Excellence in product and service to internal and external customers are my primary objectives. Solutions,
process improvement, change management, protecting the bottom line and customer satisfaction are key
drivers.
Employment History
NORTHLAND GROUP – West Deptford, NJ 2015-Current
Collections Call Center Agent – Boost debt recovery process and maintain high customer retention;
work as team member to build quality client and consumer relations. Goal oriented - resulting in high
achievement levels while maintaining high ethical standards
EXPERIENCE WORKS (FEDERAL SCEP PROGRAM) 2014-2015
HABITAT FOR HUMANITY RESTORE – Pitman, NJ
Sales Assistant – Customer assistance, receiving and donations preparation for sales floor, other as
needed
INSPIRA HOMECARE AND HOSPICE – Vineland, NJ
QA Assistant – Establish phone contact, record and tabulate admission visit survey results with
Homecare patients generate reports, maintain program filing and address patient/family questions and
concerns with staff; assist with Medical Records filing and Volunteer Staff administration
AARP FOUNDATION (FEDERAL SCEP PROGRAM)
FURRY FRIENDS ADOPTION & CLINIC– Port St. Lucie, FL 2014
Volunteer Coordinator –Create and maintain volunteer data files, volunteer scheduling administration,
provided assistance on research projects, Volunteer Event Staff
MALTZ JUPITER THEATER – Jupiter, FL 2013-2014
Front of House Assistant –Provide essential assistance to theater patrons, maintain house supplies,
assist theater staff as needed, administrative project work; Volunteer Usher & Event Staff
PRIDE STAFF – West Palm Beach, FL 2012 - 2013
Contract Administrative Assistant – Project work consisting of extracting data from multiple sources to
generate reports, parks and recreation office administration, mass scanning and data entry project work
TEMPLE UNIVERSITY – Philadelphia, PA 2007 - 2009
Executive Administrative Specialist – Reception duties for VP Computer Services Department Suite;
grading exams, meeting planning, conference rooms management, direct phone calls, manage mail,
records maintenance, project/research work, relief for dept. admin staff, petty cash reconciliation
ROHM AND HAAS COMPANY (acquired by Dow Chemical) 1998 - 2005
Home Office, Philadelphia, PA & Engineering Division Bristol, PA
Administrative Assistant; Risk Management Services (RMS)
***There is more, that requires another page***

2. Provided administrative support to RMS Director, Technical Fellows, Risk Analysts and Project
Engineers
Administrative Assistant; Global Technology & Infrastructure
Provided administrative support to IT Infrastructure Director and team during systems merge project;
Administrative Skills Summary
• Proficient in Microsoft Office Suite • Process AP/AR, Expenses, Invoicing/Purchase Orders
• Superior written & verbal communication skills • Plan Execute & Evaluate Meetings, Events, & Travel
• Skilled Data Entry, Management & Retention • Excellent Customer Service, Sales and Support Skills
• Reports generation, presentation, analysis • Manage Complex Executive Calendar, Schedules, Travel
• Correspondence generation, editing, distribution • Procure Supplies, Services, Memberships, Inventory
• Identify difficulties and work out solutions • Maintain bottom line while addressing customer’s needs
Training/Certification
Harris School of Business – Word Processing/Secretarial Certificate Course
Temple University – Meeting and Event Planning Certificate Course
Montgomery County Community College – Medical Billing and Coding-Certificate Course
Debora L Shapiro
Phone: 561-215-1135
debshapiro128@hotmail.com