1. Tierra Clayton
2436 South Lowell Street Arlington, Virginia 22206
(571)232-4832 claytontierra@yahoo.com
Professional Summary
Clerical Assistant who continually maintains a positive attitude while interacting
with demanding client. Serves as the primary point of contactfor bothhouse and
external phone and website queries.
Skills
• Exceptional communication skills
• Accurate and detailed
• Creative problem solver
• MS Windows proficient
• Quick learner
• Database management
• Articulate and well spoken
• Customer service oriented
• Flexible
• Administrative supportspecialist
• Clearable
Work History
Arlington County Aging and Disability 07/2016-08/2016
Volunteer Receptionist

2. • Welcomes visitors by greeting them, in person or on the telephone;
answering or referring inquires. Directs visitors by maintaining employee
and department directories; giving instruction. Maintains security by
following procedures;monitoring logbooks;issuing visitor badges.
Volunteer Admin
Phoenix bikes-Arlington VA 09/2016-Present
Responsible for performing clerical and administrative duties in an office
setting. Assist executive assistant and secretaries by sorting mail, filing,
answering phones greeting clients, scheduling meetings and stocking
supplies.
Dispatcher 06/2012-09/2012
• Primary liaison between the general public and internal operations assisting
with
• Telephone extension connections and paging operations
• Heavy/high volume phone experience in either call center and/or medical
facility; experience in the hospital or physician answering service preferred.
• Excellent oral communication and interpersonal skills
• Ability to operate the phone system, computer, and other related business
equipment.
Ecompex, INC
Document Preparation Clerk 05/ 2009 to 01/ 2010
• Scanned documentation and entered into the database.
• Entered numerical data into databases in a timely and accurate manner.
• Obtained scanned records and uploaded them into the database.
• Produced monthly reports using advanced Excel spreadsheet functions.
• Reviewed medical records for completeness and filed records in alphabetic
and numeric order.

3. • Organized forms, made photocopies, filed records and prepared
correspondenceand reports.
Customer Service Representative
ASRC Federal Holding Company 02/2008-06/2008
• Provided daily administrative supportto executive staff with office
management responsibilities to include budgeting,
personnel records, records management/maintenance, reviewing and
processing orders in to the SEWP database.
• Responsible for data collection, compilation and data entry of customer and
vendor feedback, as well as preparing office
correspondence, and payroll.
• Worked independently on projects requiring research and assisted in
preparing briefing charts and other presentation
materials.
• Answered an average of 100 calls per day by addressing customer inquiries,
solving problems and providing new product
information.
Dispatcher
Yellow Cab Company 06/2004-10/2004
• Gathered and verified all required customer information for tracking
purposes.
• Mastery of customer service management systems and databases.
• Accurately documented, researched and resolved customer service issues.
• Managed customer calls effectively and efficiently in a complex, fast-paced
and challenging call center environment.
• Referred unresolved customer grievances to designated departments for
further investigation.
• Resolved service, pricing and technical problems for customers by asking
clear and specific questions.
• Managed high call volume with tact and professionalism.

4. EDUCATION
Diploma in Medical Office SupportSpecialist
Career Technical Institute
Washington, DC
2012 to 2013
High SchoolDiploma
T.C. Williams High School
Alexandria, VA
2004