1. MONICA
KLOPP
801 S. Greenbrier St.
Unit 109
Arlington, VA 22201
717 450 6126
MonicaKlopp@yahoo.com
SUMMARY
Office administrator with a proven record of exceeding client
expectations and managing people and processes in a dynamic
office setting.Ability to function independentlyand lead a team to
achieve results.Relevantstrengths include,courtesy, diplomatic
conflict resolution,organization and efficiencyin a non-profit
business environment.
EXPERIENCE
Executive Assistant, Freedom Partners
Arlington,VA — November 2015 - Present
Act as Assistantto a Senior level Executive. Assistin the planning
and execution of meetings,both internallyand externally, for
Executive. Oversightand guarding ofExecutive's time by
prioritizing obligations and developing and implementing efficient
ways for myselfand my principle to maximize output.
Responsibilities
 Manage schedule for a senior level executive which
included scheduling meetings,arranging travel and
prioritizing obligations.
 Monthly financial reconciliation reports.
 Review and approval of time managementfor direct
reports of my principal.
 Assistwith departmental projects
Administrative Assistant, Freedom Partners
Arlington,VA — June 2015 - November 2015
Perform administrative tasks for the Operations Departmentand
the office staff at Freedom Partners headquarters.Function as the
Contract Logix administrator byoverseeing the system and all of
its users.Assistwith employee onboarding/offboarding processes
as needed.
Responsibilities
 Greet visitors from the Reception desk at Freedom
Partners headquarters
 AssistOffice Manager to ensure the office operates
efficiently. Ensure proper supplies are ordered in a
timely manner.
 Assistwith maintaining the organization cell phone
accountby activating, deactivating or altering cell phone
service for Freedom Partners employees
 Act as the ContractLogix Administrator by developing
and administering user specific training to all new users,
troubleshootproblems,enter contractdata, generate
routine reports and perform data audits.

2. Front Desk Manager, Cornwall Manor
Cornwall,PA — 2012 - June 2015
Oversee the daily operation of the front desk business unitata
deeply customer-focused retirementfacility. Manage a team of 15
employees to meetthe needs ofresidents,visitors and internal
departments.Function as primaryreceptionistand transportation
coordinator.AssistHuman Resources with multi-year confidential
employee records migration project.
Responsibilities
 Create, implementand revise procedures for efficient
operation of front desk including telephone switchboard,
transportation coordination,guestaccommodations,
facility and residentmail service,and events
 Hire, train, schedule and supervise receptionists,drivers
and mail clerks
 Schedule,organize and administer staffmeetings
 Generate monthly billing reports for multiple
departments
SKILLS
 Proficientwith MS Word, Excel, Publisher,Outlook and
PowerPoint
 Incidentreporting and disciplinarydocumentation
training
 Excellent time-managementand prioritization abilities
 Professional interpersonal and communication skills