1. Debra J. Ford
303-587-9015
Debraford2002@yahoo.com
Objective
Highly-dependable, administrative assistant with 30+ years. Equipped to continue excellence in providing high-
level administrative support to multiple departments.
Skills
• Effective interpersonal skills with the ability to interact with diverse individuals
• Skilled in the use of office computer programs and Demonstrated ability to be punctual and dependable
• Ability to maintain strict confidentiality and Strong clerical and organizational skills
• Excellent oral and written communication skills
Core Competencies
• Meetings Organization • Calendar Keeping • TTD Relay System
• Record Keeping • Internet/Email • Correspondence Handling
• Travel Arrangements • Documentation • Front Desk Operations
• Banking • Files Maintenance • Multi/High Volume Calls
Experience
Dish Network Thornton, CO 2013-Present
Customer Service
• Handle incoming calls request
• Serious commitment to ethics
• Highly proficient researcher
• Highly proficient in de-escalating
• DSL Sales
• Loyalty Agent
• Certified Tech
• Re-Connect Agent
• Field Support Agent/Front Desk Administrator
TurboTax-IBM Boulder, CO 2012-2013
TurboTax Agent/Advisor
• Handle incoming calls request
• Serious commitment to ethics
• Highly proficient researcher
• Highly proficient in de-escalating
Apple Computers-IBM Boulder, CO 2011-2013
Call Center Advisor
• Handle incoming calls request
• Serious commitment to ethics
• Highly proficient researcher
• Highly proficient in de-escalating

2. Unemployed 2009-2011
Robert Half International Las Vegas, NV 2005-2009
Administrative Assistant
• Highly proficient with technology, experience performing complex internet searches,
• Self-motivated and have a strong attention to detail
• Supported Office Team/Accountemps/Benchmark/ RHIC / Robert Half Divisions
• Data Input of Candidates Application
• Created various Customer Service form letters and processed mail and reports as directed by Supervisor
Advanced Home Health Care Las Vegas, NV 2004-2005
Home Health Care Specialists,
A Caring Hand HHC
Human Resources Director
• Responsible for the Hiring/Discharging Employees
• Support and train several Human Resources Directors
• Handle confidential matters
Paragon Gaming Las Vegas, NV 2003-2004
Administrative Assistant/Receptionist
• Support Office Manager
• Organized the Office filing System
Robert Half International, Inc. Las Jolla, CA 1999-2003
Operations Support/Switchboard Operator
• Answer and route a high volume of incoming calls for multiple divisions
• Telephone system (80 lines-400 calls daily)
• Support Operations Team with data entry of confidential candidate information into database
on spreadsheets to track sales activity (staff of 26)
• Created various Customer Service form letters and processed mail and reports as directed by Supervisor
UC San Diego Medical Center San Diego, CA 1996-1997
Operations Call Center
• Physicians Referral Information
• Answer and route a high volume of incoming calls

3. University of California San Diego La Jolla, CA 1997-1999
Employment Staffing Services
• Process all resumes and applications for employment.
• Customer service support for applicants and employees, both in person and E-mail.
• Run reports in Paradox and reconcile resumes for Recruiters,
• Prepare closeouts for new hires. Verify and scan (OCR) resumes and applications.
• Utilize Resumix Res Win to retrieve resumes by email and from UCSD Web applications.
• Respond to all UCSD telephone inquiries, regarding services provided by UCSD Healthcare
Guild Mortgage, Inc. San Diego, CA 11/1990-1/1996
Technician/Shipping Department
• Data Entry Mortgage Contracts
Versatec (Xerox, Inc.) San Jose, CA 3/1983-4/1989
Purchasing Coordinator
• Handle all Purchasing contracts (Quality Management)
• Input data files for Buyers, Print out Contracts to mail, Trained staff
• Prepare reports for Managers
Education
San Jose City College
Business Management
San Diego City College
Child Development
University of Phoenix
Business Management
Technological Skills
• MS Office, Access and Publisher
• Database, QuickBooks
Certificates/Awards
• Diversity Education Program, Human Resources Customer Service Workshop
• Robert Half International All Star Overall Customer Service Award,
• University of California Certificate of Administrative Appreciation
• Apple Computer Achievement Award
• Boulder IBM/Intuit (Turbo Tax) Certificate of Achievement Award (Top 30 Peak Season)
• Dish Network Perfect Attendance Award
References: Available on request