Trina L. Young has over 15 years of experience in office and customer service roles. She has strong skills in front desk reception, administrative work, bookkeeping, project management, communication, and organizing information and documents. Ms. Young is proficient in Microsoft Office applications and industry-specific software. She is currently pursuing her Associate's degree in Business at Schoolcraft College with an anticipated graduation date of 2017.

1. TRINA L.YOUNG
Redford, MI 48240 • (313) 409-4585 • trinayoung2008@live.com
Officeandcustomerserviceprofessionalwithmorethanfifteenyears of experience. Expertise in frontdesk
reception coupled with strong computer skills, administrative, and bookkeeping experience. Excels in project
management, interpersonal communication and information/document management. Adaptable and
outcome-driven individual who workswell under pressure and maintains short- and long-term projects with
competing deadlines without losing attention to detail. Technical skills: Microsoft Word, Excel, PowerPoint
and Outlook; industry-specific software programs.
KEY SKILLS
 Front Desk Reception
 Customer Service
 Office Communications
 Document/File Organization
 Cash Handling
 Accounts Payable/Receivable
 Project and Time Management
 Office Administration
PROFESSIONAL EXPERIENCE
SCHOOLCRAFT COLLEGE – Livonia,MI 9/2014-3/2015
OfficeAssistant Facilities Department
Front Desk Receptionist, Clerical Support, Customer Service.Dispatcher.
OFFICE TEAM – Southfield, MI and Fort Myers, FL 2006– Present
Administrative Assistant
o Providedclerical support to clients in diverse industries including Comerica Bank, the Florida State
Attorney General’s Office,and the Oak ParkTreasurer’s Office– greeted clients, answered and routed
telephone calls, file maintenance, reports, correspondence and mail processing.
o Accepted and processed payments/accounts receivable; recorded payments and updated citizen
files.
o Monitored wholesale/retail lockboxes, processed bank credit card applications and payments,
administered wire transfers, and assisted the fraud investigation team in a retail bank processing
center.
COMMUNITYCOORDINATED CARE FOR CHILDREN, INC. – Fort Myers, FL 2007– 2008
Information Specialist
o Collected and processed client demographic data used to determine service eligibility forchildren
enrolled in the Head Start and foodservices programs.
o Verified information and documented updates and revisions to client records; processed
reimbursements and addressed client questions and concerns.
BARRACO AND ASSOCIATES ENGINEERING – Fort Myers, FL 2006– 2007
Administrative Assistant
o Providedfront desk reception – welcomed and checkedin visitors, answered and relayed telephone
calls, generated reports and correspondence, handled and sorted incoming and outgoing mail for a
large civilengineering and constructionfirm in south Florida.
o Coordinated project and client files; scanned documents, created and organized electronic and paper
files.
EDUCATION
SCHOOLCRAFT COLLEGE – Livonia, MI
Working toward an Associate of Applied Science in Business (Anticipated Graduation: 2017)
WAYNE COUNTY COMMUNITY COLLEGE – Detroit, MI
MADONNA UNIVERSITY – Livonia, MI
FLORIDA CHRISTIAN COLLEGE – Kissimmee, FL
Liberal Arts Coursework