The candidate has over 15 years of experience in accounting, customer service, and operations roles. They possess strong analytical and problem-solving skills as well as excellent communication skills. While working at Capital One Bank, they successfully reduced aging outages from 120 to 45 days within 60 days while minimizing write-offs.

1.  Detail-oriented, efficient and organized professional with extensive experience in accounting systems.
 Possess strong analytical and problem solving skills as well as excellent written and verbal communication
skills.
 Successfully reduced aging outages from 120 to > 45 days within 60 days while minimizing write-offs
WorkExperience
Sr. Accounting Coordinator
Capital One Bank
2013– 2015
Responsibleformaintainingtheaccountsandfinancial
recordsof assignedgeneralledgers
Responsible formaintaining journals and ledgers
including research and clearing outages,
Responsible formaintaining records pertaining to
financial transactions.
Using computerized accounting systems and database
softwareto maintain records
Assist in making accounting reports and balance
sheets, as well as annual and month-end reports
Compile reports, maintain documents and records as
instructed by the management
Process and procedural improvements, in addition
coaching and training
Sr. Customer Service Representative
HSBC Card Services (currently acquired by Capital One
Bank)
2005 – 2011
Lead,, train, and review the work of staff
responsible for providing customer service
functions and services computer applications,
programs and answer any questions
Provide customer service and assistance in
answering customer calls as needed, completing
outbound escalated calls, and requested faxes.
Enter and update customer data as needed in the
system of records
Complete key projects by working independently
with little supervision as directed by management.
Ensure productivity goals and standards are achieved
Operations Coordinator
Capital One Bank (Just following acquisition of
HSBC Card Services)
2011– 2013
Processedandreviewedall disbursements to ensure
accurately enteredinto database
Communicated with vendors and other departments
concerning inquires and payments
Ensured that the confidentiality of all data collected
was maintained
Maintained lead role of assisting coordinators with
any issues or inquiries as needed
Providedsupport and documentation for internal
audits and reports of accountdisbursements
Suite Server – part time job
Ovations
2014 – Present
Responsible for providing exceptional
hospitality to all suite holders and single game
renters
Completionofopeningandclosingduties
Responsibleforperformingpromptandfriendly
customerservice
Assistwithall catering functions and willingnessto
performall positionsrequired
Estacia Nankivel
Sr. AccountingCoordinator
Address: 201 Jerry Place#4 Tea, SD 57064
Email: estacia.nankivel@gmail.com
Phone: (605) 254 7100
Facebook: www.facebook.com/OfficeTemplates
LinkedIn: https://www.linkedin.com/in/estacia-nankivel-
42479b11b

2. Estacia L. Nankivel
RESUME
EducationalQualification
HighSchool Diploma, Centerville Public SchoolDistrict 1989 – 2003
Associate,AS BusinessAdministration Colorado Technical University 2009 – 2011
WorkingSkills
Professional •AccountAnalysis/Reconciliation•AccountingProcesses/Principles •AgingReports •Analysis
•AnnualReports •Audits •FinancialAnalysis •FinancialReporting •GeneralLedger•JournalEntry
Preparation/Posting •MicrosoftOffice •MonthlyCloses •ProfitandLoss •Reconciliation•Reporting
•SpecialProjects •Training
Related MicrosoftWord,Excel,Access, PowerPoint,OutlookExpress,MicrosoftWindows andMicrosoft
Office, ReconPlus
Personal •Accurate•Analytical•Attentionto Detail •Multitasking •ProblemSolving •Professionalism
•Teamwork•TimeManagement
ProfessionalReferences
RyanMulder https://www.linkedin.com/in/ryanmuldersfsd.
GingerKaiser https://www.linkedin.com/in/ginger-kaiser-81623a108.
Thomas
Sassano
meadowlands1033@live.com;https://www.linkedin.com/in/thomas-sassano-577a891b