"Framework" in a Total Quality Management in Education
1. UNIVERSITY OF THE ARMED FORCES
SOCIO-EDUCATIONAL PROJECTS
TOTAL QUALITY MANAGEMENT IN EDUCATION
CHAPTER 15: “FRAMEWORK”
DAYANA CRISTINA TAMAYO
2. QUALITY FRAMEWORKS
Need to meet the special requirements of education in the context of
pedagogic development teaching and learning
QUALITYINSTITUTION
FRAMEWORK
Discovering what are
doing
Questioning methods
and procedures
Documenting what
intend to do
Providing evidence
that are accomplishing
3. COMPONENTS IN A QUALITY
FRAMEWORK
DEVELOPING LEADERSHIP AND STRATEGY
Quality management requires a commitment from senior management
Effective educational institution needs well-worked-out strategies to deal
with competitive and results-oriented environment:
Clear and distinctive mission
Strategy for achieving the mission
Involvement of customers
Assessment and evaluation
4. DELIGHTING CUSTOMERS
It is the purpose of Total Management Quality through meeting internal and
external customers’ needs and expectations
METHODS TO ESTABLISH CUSTOMERS’ NEEDS
focus groups
questionnaires
advisory groups
open days
informally talking
5. DESIGNATING QUALITY
CHAMPIONS
Quality
Champions
Designated quality facilitator to the principal
Assist and guide teams in discovering new ways
to solve problems
Publicize the programme to lead quality steering
group
Drive and support the quality improvement
process
6. ENSURING THAT THE SENIOR
MANAGEMENT TEAM MONITORING
PROGRESS
The senior management team will be well informed about philosophy and
methods of quality management
It is necessary build a well-integrated senior management team in institution
New ways of working to change working patterns to support the
development
Specific training is necessary in evaluation strategies
Senior management team lead the quality cascade
7. INITIATING STAFF TRAINING FOR
QUALITY
It is an essential tool for building the awareness and knowledge of quality
it is the key strategic change agent for developing quality culture
TQM STAFF
Everyone is
trained
Knowledge of
key tools
teamwork
evaluation
methods
problem solving
decision-making
techniques
8. MONITORING THE DELIVERY OF
CURRICULUM
The process of curriculum and programme management include
arrangements for teamwork
Each aspect of the program establishes a method of learning
TYPES OF
INFORMATION
syllabuses
course
submissions
schemes of
work
records of
work
assessment
records
action plans
records of
achievement
9. VERIFYING THE ASSESSMENT OF STUDENT
PERFORMANCE
Details of formative and summative assessment
Criteria for grading and the award of qualifications
Internal verification of the assessment arrangements
Quality of the management of learning reporting important evidence
External examiners
Moderators
Verifiers
10. COMMUNICATING THE QUALITY
MESSAGE
The strategy, benefits and relevance are communicated
The long-term nature of the programme needs to be clear
Staff needs to inform regular reports in-house journal
Institution needs to recognize its successful leaders
Achievement needs to be public recognition
Positive communication strategies constitutes a well organization
11. MEASURING THE COSTS OF
QUALITY
It is important to know the cost of:
implementing quality programme and of not undertaking it
It provides reasons for pursuing quality improvements and motivation for
sticking with the programme
Cost of the ignoring
quality message
lost
enrolments
students
failures
damage to
reputation
lost
opportunities
12. TEAMWORK
It links teacher professionalism to the quality development process
It helps that innovation and change become an accepted fact of life
The key factor of it in the framework is the recognition of internal customer
chain
Teams clarify issues and ideas in order to construct directions and policy
It provides organization and contributions to the quality improvement
process
Teamwork for teaching a modern curriculum requires integration of academic
staff and support staff
13. APPLYING QUALITY TOOLS AND
TECHNIQUES
Starting a TQM process by tackling problems head to
avoid TQM paralysis
Demonstrate the first achievements
Setting up improvement action teams to cross-
organizational improvement
Analyzing highlight areas to provide an initial agenda
Training in teamwork to solving problems
14. DEVELOPING A SELF-ASSESSMENT
CULTURE
External inspectors can evaluate the total performance of institution
Staff can assess areas
A system of peer review can build confidence and trust
Feedback loop is vital for assessing and assuring quality
Learners participation is important for the assessing process
Records of achievement
Review meetings
Questionnaires
Internal audits
Regular review and evaluation is an integral part of the programme