Leadership for quality


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Excecutive development for organisational leaders in the Asia Pacific region

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Leadership for quality

  1. 1. Program Overview 2011 International Certificate in
  2. 2. What is the International Certificate in Leadership for Quality? <ul><li>The International Certificate in Leadership for Quality is program that: </li></ul><ul><li>builds executive leadership capacity </li></ul><ul><li>through… </li></ul><ul><li>the implementation of a workplace quality challenge relating to quality system improvement </li></ul><ul><li>with participants being supported by… </li></ul><ul><li>knowledge seminars, action learning and executive coaching </li></ul><ul><li>in order to… </li></ul><ul><li>further develop quality-focused organisations </li></ul>The next slide shows the model for the program….
  3. 3. Program model Quality Focused Organisation Seminars and Action learning Knowledge development Collaborative planning Problem solving Shared learning EXECUTIVE LEADERSHIP CAPACITY Quality Challenge planning and implementation Executive Coaching Strategic thinking Positive Influence Communication Innovation Decision making INTERNATIONAL CERTIFICATE IN LEADERSHIP FOR QUALITY
  4. 4. What is the context of the program? <ul><li>The Asia-Pacific region is experiencing unprecedented </li></ul><ul><li>economic, cultural, technological, environmental and social </li></ul><ul><li>change. The complexity and rapidity of this change is </li></ul><ul><li>shaping our institutions, professional work and community </li></ul><ul><li>life. Organisations are being challenged to… </li></ul><ul><li>find creative solutions to complex issues in an increasingly competitive, demanding and changing world </li></ul><ul><li>develop systems and processes for the continual improvement of products and services </li></ul><ul><li>effectively identify and meet the diverse needs of customers, clients and stakeholders </li></ul>
  5. 5. Who is the program for? <ul><li>The program is designed for senior leaders </li></ul><ul><li>of higher education institutes, including: </li></ul><ul><li>Presidents </li></ul><ul><li>Rectors and Vice Rectors </li></ul><ul><li>Directors and Department Heads </li></ul><ul><li>Deans </li></ul><ul><li>Senior Administrators </li></ul>
  6. 6. <ul><li>Research and experience suggests that executives… </li></ul><ul><li>play a pivotal role in creating organisational culture and in maintaining long term sustainability </li></ul><ul><li>have an increasingly complex role </li></ul><ul><li>are crucial to the success of the organisation as a whole </li></ul><ul><li>influence individual, team and organisational performance and success </li></ul><ul><li>are crucial in gaining a completive advantage in a changing global environment. </li></ul>Why focus on executive leadership?
  7. 7. Why is executive leadership important? <ul><li>Executive leaders are being challenged to... </li></ul><ul><li>create tomorrow’s organisation while ensuring that those working directly with clients have the resources and skills to manage today’s organisation and provide the required services </li></ul><ul><li>know where and how to start the quality journey, be prepared to allocate time to undertake the planning process, be prepared to persevere and remain committed, and be prepared to “walk the talk” through demonstration of quality principles in their actions </li></ul><ul><li>nurture a quality culture that is appropriate to the individuality of their organisation while reflecting globally recognised quality principles </li></ul><ul><li>engage the existing creative talents and expertise of team members to foster ownership and commitment </li></ul>
  8. 8. What aspects of leadership does the program develop? <ul><li>The International Certificate in Leadership for </li></ul><ul><li>Quality seeks to develop: </li></ul><ul><li>Strategic thinking and planning </li></ul><ul><li>Effective communication </li></ul><ul><li>Change and innovation management </li></ul><ul><li>Responsible action and decision making </li></ul><ul><li>Positive influence on others </li></ul>
  9. 9. <ul><li>The seminar program will be hosted by </li></ul><ul><li>[Insert Host organisation] who will provide: </li></ul><ul><li>significant experience in executive development in Cambodia </li></ul><ul><li>a venue and technical support for the seminars </li></ul><ul><li>academic support and advice on the program content </li></ul>Who will host the seminar program?
  10. 10. Who coordinates the program in-country? <ul><li>The Department of Scientific Research (DSR) </li></ul><ul><li>coordinates the program in-country and provides: </li></ul><ul><li>administrative services </li></ul><ul><li>interpreter services </li></ul><ul><li>assistance with executive coaching visits </li></ul><ul><li>seminar and conference arrangements </li></ul><ul><li>certification </li></ul><ul><li>program advice and support to participants </li></ul><ul><li>advice on in-country higher education developments </li></ul>
  11. 11. Who facilitates the program? <ul><li>RTO-Excel: </li></ul><ul><li>provides support (training, coaching, capacity building) across the Asia-Pacific region </li></ul><ul><li>assists across a wide range of industry areas identified by clients </li></ul><ul><li>works with the client to assist in achieving goals of local, community, regional and national importance </li></ul><ul><li>facilitates shared knowledge and experience </li></ul><ul><li>supports higher education in Cambodia </li></ul>
  12. 12. What are the components of the International Certificate in Leadership for Quality? <ul><li>Executive knowledge seminars </li></ul><ul><li>Executive coaching </li></ul><ul><li>A workplace quality challenge </li></ul>The next slide shows how the program components are related….
  13. 13. SEMINARS to build Quality Management knowledge and engage participants in collaborative planning and information sharing Workplace QUALITY CHALLENGE implementation to generate action and provide a focus for executive leadership capacity building EXECUTIVE COACHING to support project implementation and reflective practice Executive Leadership Capacity Review Analysis Decision Action Reflection
  14. 14. What is the purpose of the Knowledge Seminars? <ul><li>Up to five seminars designed to: </li></ul><ul><li>extend knowledge and concepts in areas relating to leadership and quality </li></ul><ul><li>facilitate the sharing of knowledge and experience </li></ul><ul><li>provide a forum for action learning </li></ul><ul><li>support further networking and collaboration </li></ul>
  15. 15. What happens in knowledge seminars? <ul><li>Seminar activities include: </li></ul><ul><li>audio-visual presentations of current international knowledge in quality management </li></ul><ul><li>discussions and planning sessions in groups </li></ul><ul><li>individual reflection on current organisational practice, potential problems, current issues and seminar themes </li></ul><ul><li>role plays and scenarios to investigate seminar themes </li></ul><ul><li>action learning problem solving </li></ul><ul><li>readings on issues in quality management </li></ul><ul><li>evaluations of seminar content, structure and outcomes. </li></ul>The next slide explains more about the seminar content….
  16. 16. <ul><li>business excellence </li></ul><ul><li>quality standards </li></ul><ul><li>internal audit </li></ul>Leading Quality Systems <ul><li>the concept of quality </li></ul><ul><li>customer service </li></ul><ul><li>quality culture </li></ul><ul><li>quality-focused organisations </li></ul>Leading Service Quality <ul><li>leadership and management styles </li></ul><ul><li>supervision </li></ul><ul><li>team leadership </li></ul><ul><li>assertive communication </li></ul>Leading Teams <ul><li>organisational systems </li></ul><ul><li>improvement cycles and processes </li></ul><ul><li>systemic thinking </li></ul><ul><li>quality tools and techniques </li></ul><ul><li>process improvement </li></ul>Leading Strategy and Planning <ul><li>the information era </li></ul><ul><li>change and the learning organisation </li></ul><ul><li>assessing personal responses to change </li></ul><ul><li>managing change </li></ul><ul><li>workplace learning </li></ul>Leading the learning Organisation Leadership for quality training will build your team’s knowledge of: Leadership capacity LEADERSHIP FOR QUALITY SEMINARS
  17. 17. What is the Quality Challenge? <ul><li>The Quality Challenge requires participants to… </li></ul><ul><li>identify their institute’s quality system </li></ul><ul><li>review the system to find areas for improvement </li></ul><ul><li>develop an action plan to improve one area of high importance for the quality system </li></ul><ul><li>implement the improvement plan </li></ul><ul><li>report on the outcomes of the improvement plan </li></ul>The next slide explains more about the Quality Challenge cycle…
  18. 18. NATIONAL AND INTERNATIONAL RESEARCH Contribution to knowledge in executive leadership for quality implementation Case studies to support the leadership for quality knowledge base Workshops, individual coaching and action learning sessions to assist in developing and implementing the Quality Challenge Presenting the results of the Quality Challenge, recognition of achievements and reflection on outcomes Implementing the Quality Challenge action plan over a designated period Selecting the preferred option and developing an Action Plan for the Quality Challenge Analysing Quality Challenge options emerging for the self-assessment prioritising these options Organisational Self-Assessment to identify components of the organisation’s quality system Recognition Action Decision Analysis Review The Quality Challenge Cycle LEADERSHIP FOR QUALITY
  19. 19. What is Executive Coaching? <ul><li>Executive coaching takes place when the facilitator </li></ul><ul><li>works with participating team members at their location. </li></ul><ul><li>During the visits the program facilitator: </li></ul><ul><li>meets with team members individually and as a group </li></ul><ul><li>helps maximise the team’s leadership potential </li></ul><ul><li>raises and discusses leadership and quality issues </li></ul><ul><li>provides advice on the quality challenge </li></ul>The next slide explains the link between executive coaching and leadership development…
  20. 20. Act decisively and responsibly Influence others positively Innovate, improve and change Communicate effectively Think and plan strategically EXECUTIVE COACHING
  21. 21. What are the program phases? <ul><li>There are three phases over the 20 week duration of the </li></ul><ul><li>program: </li></ul><ul><li>Phase 1: Knowledge seminars, on-location executive coaching and identifying the quality challenge </li></ul><ul><li>Phase 2: Quality challenge implementation </li></ul><ul><li>Phase 3: Reporting on achievements and outcomes </li></ul>The next slide provides more details of the three program phases…
  22. 22. Program Phases Phase 3: (P3): Participating teams collate a report on the outcomes of the Action Plan implementation; Report is presented the outcomes to fellow participants; Reports are made available to interested parties. Phase 2: (P2): Participating teams implement their Quality Challenge Action Plan; On-line advice and support provided by Facilitator and Coordinating Organisation during the implementation process. Phase 1 (P1): Participants attend 5 full day knowledge seminars at a central location; Facilitator visits each institute up to 3 times for executive coaching; Participating teams develop an Action Plan for the Quality Challenge and present this to fellow participants before implementation Phases of the International Certificate in Leadership for Quality P3 P2 P1 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 Program Duration in Weeks
  23. 23. What is required for participation? <ul><li>In order to participate in the program, an </li></ul><ul><li>institute needs to complete an expression of </li></ul><ul><li>interest which includes: </li></ul><ul><li>the nomination of participants </li></ul><ul><li>a commitment to completing the program </li></ul><ul><li>a willingness to share experience and knowledge with fellow participants </li></ul><ul><li>a high interest in leadership development and quality improvement </li></ul><ul><li>providing accommodation for the Program Facilitator for a period of one week to enable executive coaching </li></ul>
  24. 24. Further Information <ul><li>Chan Roath, PhD. </li></ul><ul><li>Director of Department of Scientific Research, </li></ul><ul><li>Ministry of Education, Youth and Sport, Cambodia. </li></ul><ul><li>#23, St. 360, Sangkat Beung Keng Kang I, </li></ul><ul><li>Khan Chamkamorn </li></ul><ul><li>Phnom Penh, Cambodia </li></ul><ul><li>e-mail: [email_address] </li></ul><ul><li>Tel: (855) 11 69 70 38 </li></ul>