CII - Institute of Quality Service Catalogue

Confederation of Indian Industry

SERVICES CATALOG

Service Code : BET 101
Service Title : Business Excellence Assessor Training
Learning objectives
 To train Assessors for the CII EXIM Bank Award for Business Excellence
 To help companies develop competent assessors for internal assessments
 To help companies understand how to assess maturity of different functions using the RADAR

Program content





Understanding the Fundamental concepts of Excellence
Understanding the 9 box EFQM Model criteria
Use of RADAR framework for maturity Assessment
Hands on working with a case study for learning the Assessment process in an individual and group
setting

Expected outcome





Understand the concept of Enablers and Results
Use of RADAR as a tool to assess excellence
Develop ability of reporting Excellence using the RADAR
Ability to contribute and participate in a team setting for assessing execllence

Target participants (Experience of 15+ Years across different functions)
 ED, MD, CXO, COO
 EVP, VP, Sr VP
 Functional Heads
Duration : 3 Days, Non residential
Format
: Open Program / In-house Training

Service Title : BE Awareness Training
Learning objectives





To apprise the Top & Senior Management on the concept of Excellence
How BE can help Performance Excellence
How to integrate tools and techniques under a single framework
How to drive strategic initiatives across functions through a framework

Program content






Concept of Excellence
Excellence models
9 box EFQM Model
Processes and Result orientation
Integration of tools, techniques, initiatives

Expected outcome
The Participants will
 Have enhanced understanding of Excellence
 Understand the Excellence Model
 Use of RADAR for improvement
 Able to link initiatives
 Enhanced understanding of processes and Results

Target participants
 Leadership Team
 Top & Senior mgmt.
Duration : 1 day
Format

Service Title : BE Upgrade Training
Learning objectives
 To upgrade Qualified Assessors and Existing Assessors to the latest Model
 To get updated on the changes to the Model as and when it is released.
 To understand the finer changes as a part of the Fundamental concepts, RADAR, 9 box model if any

Program content
 Changes to the Model
 Interpreting the model requirements to the business

Expected outcome
 Get updated to the current Model
 Understand the new requirements
 Interpret the changes as applicable to the business context.

Target participants






All Assessors
All 3 day Program attendees
Facilitators
Leadership Team
Coordinators

Duration : ½ Day
Mode
: Webinar / In house

Service code : BEC 201
Service Title : Consulting services
Learning objectives
 To support companies implement the Business Excellence concept and framework.

Program content
 Customized solutions for implementing domain specific issues Eg. Visioning, Policy deployment,
Process management etc

Expected outcome
 Generation of options and identifying a suitable plan of action with the client.

Target participants
 BE Coordinators / Initiative owners in the Organization
Duration : Minimum of 1 day. Maximum days as per request not exceeding 3
Format
: Open Program / In-house Training / Webinar

Service Title : BE Refresher Training
Service Objectives
 To refresh Assessor community on model, changes, interpretation etc based on learning, feedback
 To share process changes in the Assessment
 To solicit views, feedback on the Award assessment process for improvements

Program Content
 Overview of critical changes, points of emphasis in current Model
 Sharing previous year’s feedback
 Process changes

Expected outcome





Process clarity
Clear ambiguity of model interpretation
Clarity of Criterion
Ready for next assessment

Target participants
 Eligible Assessors from existing live database of Assessors
Duration : 1 day
Format
: Open Program / In-house Training / Webinar

Service Title : Business Excellence Facilitator Training
Learning objectives
 To train leaders and managers to become Change agents/facilitators for implementing Business
Excellence within the organisation
 To help companies develop competent change agents for their Business Excellence journey
 To help companies understand how to implement Business Excellence practices using RADAR
methodology

Program content





Understanding the Fundamental concepts of Excellence
Understanding the 9 box EFQM Model criteria
Use of RADAR framework for implementing and improving practices and results
Hands on working with organisation practices for assessing the current maturity levels, preparing
action plans and implementing across the organisations in line with Business Excellence Model
requirements

Expected outcome






Understand the concept of Enablers and Results
Use of RADAR as a tool to assess & improve maturity level of practices and results
Develop ability of reporting Excellence using the RADAR
Ability to prepare action plan and implement practices for improving maturity of the organisation
Ability to understand Business Excellence concepts as a tool to drive business improvements in the
organisation as a cohesive driver






Senior Leaders
Functional Heads
Department Heads
Senior executives/Team members

Format

Service Code : EE001
Service Title : School Excellence Programme
Learning objectives





To create / raise awareness on Quality Management Principles and Practices.
To help school understand the need, map & improve Educational processes in line with their VMV.
To map minimum Two ‘As is’ process and improve the same with measurements.
To adopt TQM Approach for continuous improvement for satisfaction of all stakeholders.

Program content




Quality: Concept – Evolution.
TQM: Definition - Principles - Need in Educational Institutions.
Educational Process: Definition- Mapping with measurements –Improvement.

Expected outcome





Awareness on Stakeholders and how to understand their needs & expectations.
Enhanced participation of Stakeholders: staff, parents, student & others.
Enhanced understanding of Educational processes: need, map and improve.
Establishing a Continuous improvement culture.

Target participants


School Leadership Team, School Management Committee members, Correspondents, Principal, HoD’s,
Senior Teachers, Administrators officers, Managers.

Duration : 2 Days
Format

Service Title : Enhancing Educational Processes effectiveness for Excellence
Learning objectives






To help schools to understand the need and importance of processes.
To identify key and support processes.
To map educational processes with clear objectives and measures.
To map at least two ‘As Is’ & ‘Improved’ processes and measure them for its effectiveness.
To create and raise awareness on need of alignment to Vision, Mission and Values.

Program content






Processes: Definition & Importance.
Key and Support Processes.
Process mapping: steps.
Process measurements: Productivity, Quality, Time, Cost, Stakeholder Satisfaction.
Process improvement: Approaches.

Expected outcome





The Participants will have enhanced understanding of Educational Process and its need.
Able to identify Key & Support processes in line with its VMV.
Map identified ‘As Is’ Processes and with measurements.
Will be able to brainstorm with their team to enhance the effectiveness the existing process.

Target participants



Duration : 2 days
Format

Service Title : Quality School Leadership Programme
Learning objectives:







To create / raise awareness on Quality Management Principles and Practices.
To expose participants to widely used Quality Management Tools and Techniques which can be used to
bring change scientifically & systematically.
To help schools understand the need for processes.
To help schools map, measure and improve processes.
To help participants recognize their leadership roles in creating a collaborative school environment.
To adopt the TQM Approach for continuous improvement for satisfaction of all stakeholders.

Program content










Quality : Concept - Evolution
TQM : Definition - Principles - Need in Educational Institutions
Leadership : Role - Qualities
Educational planning
Excellence Frameworks
Educational Process : Definition- Mapping with measurements -Improvement
Creating a collaborative school Culture
Cleaner & Safer campus :Concept - 5 S School
Quality tools for decision making : 7 steps of problem solving - 7 QC tools-Supplementary tools

Expected outcome







Establish a process to understand & exceed the needs & expectations of stakeholders.
Enhanced participation of Stakeholders ; staff, parents, student & others
Enhanced appreciation & application of Quality tools and techniques for effective decision making
Educational processes designed, implemented, documented and measured for improvement
Effective maintenance and utilization of school resources - Visual campus through 5S approach.
Establishing Collaborative learning culture in within the School

Target participants



Duration : 6 Days
Format

Service code : EE004
Service Title : Establishing Quality Management Systems in Schools - ISO Route
Learning objectives




To create/raise awareness on Quality management systems.
To understand and apply Quality Management Principles for effectiveness of institutions.
To establish systems and processes.

Program content






Definition of Quality
Importance of Quality Management systems
Principles of the Quality management system
ISO requirements and standards.
Process based QMS

Expected outcome






Documentation of QMS.
Establishment of systems and processes
Exposure to assess and audit the processes and systems of the school.
Enhanced teamwork
Integration of QMS in sustainability of the institution.

Target participants


Correspondent, Principal, senior teachers, Administrators, Managers, Teachers.

Duration : 3 days
Format

Service Title : Enhancing School Excellence through Accreditation Route
Learning objectives





To understand the need and importance of accreditation.
To create an awareness on accreditation standards.
To establish systems and processes for sustainability.
To document and implement the processes.

Program content





Accreditation and certification
Accreditation standards
Policies and procedures of an institution
Accreditation manual.

Expected outcome





Clearly defined mission and objectives for the institution
Various policies framed in align to VMV of the institution.
Key processes defined and measured for its effectiveness
Schools ready to apply for accreditation.

Target Participants


Administrators, Principal, Senior teachers, Coordinators, Teachers.

Duration : 3 days
Format

Service Title : Creating Learning Schools
Learning objectives




To understand the importance of learning schools.
To help schools to collaborate and learn from each other
To enhance interpersonal relationship and team work in schools.

Program Content





Concept of learning organisation
Disciplines of learning organisation
Qualities of learning organisation
Individual Portfolios

Expected outcome





Enhanced team work in institutions
Creation of portfolios by staff.
Creation of shared vision.
Establishment of a culture of collaboration and learning to learn.

Target participants


Administrators, Correspondent, Principal, Teachers, Managers.

Duration : 3 days
Format

Service code : EE007
Service Title : Planning for Excellence
Learning objectives





To help institutions to understand their capabilities.
To develop goals in align to VMV
To guide institutions to develop long term and short term plans in align to VMV.
To measure the effectiveness of the plans to achieve institutional objectives.

Program content




SWOT Analysis
Goals and objectives
Strategic, tactical and operational goals

Expected outcome




Capabilities of institutions identified through SWOT.
Formulation of institutional goals and objectives with measures.
Formulation of action plans for achieving the same.

Target participants


Administrators, Correspondent, Principal, Teachers, Managers.

Duration : 4 days
Format

Service Title : Cleaner and safer campus- 5S approach
Learning objectives




To create policies and procedures for safer campus.
To understand the importance of 5S.
To create self orderly, self disciplinary campus.

Program content



Concept of 5S
5S and its application in institutions

Expected outcome





Establishment of self orderly campus
Enhanced visual impact in school
Formulation of safety policies and procedures.
Reduction in

Target participants


Administrators, Correspondent, Principal, Teachers, Managers, Non teaching staff

Duration : 2 days
Format

Service Title : Problem Solving Approach- The TQM way
Learning objectives



To help schools to form Quality circles.
To help schools to identify priorities and solve problems systematically.

Program content





Definition of Problem
Various approaches to problem solving
The various steps of steps of problem solving methodology
PDSA Cycle

Expected outcome





Formation of Quality circles
Application of the problem solving methodology
Documentation of the case studies.
Validated and restated policies.

Target participants


Administrators, Principal, Teachers, Managers

Duration : 2 days
Format

Service Title : Quality tools for school improvement
Learning objectives




To understand the importance of Quality tools.
To apply Quality tools and techniques.
To enhance process improvements through Quality tools.

Program content





Importance of Quality tools
Basic Quality tools
Supplementary tools and its application
Data analysis and interpretation

Expected outcome





Application of Quality tools in educational processes.
Enhanced process effectiveness by integration of Quality tools.
Systematic data collection, analysis and documentation.
Enhanced team work and fact based decision making.

Target participants


Principal, Coordinators, Teachers, Administrators

Duration : 2 days
Format

Service Title : Establishing Performance Standards in Schools
Learning objectives





To know, understand the importance of organisation effectiveness
To understand the definition of performance standards
To apply the components of performance standards
To develop performance indicators and measurements for the same.

Program content




Definition of performance management system
Importance of establishing PMS
Various domains of performance management

Expected outcome





Establishment of PMS
Well defined performance indicators with measures
Enhanced staff satisfaction
Enhanced staff competencies and skills.

Target participants


Principal, Coordinators, Teachers, Administrators

Duration : 3 days
Format

Service code : EEC 001
Service Title : Counselling Services
Learning objectives



To help educational institutions to enhance effectiveness of its practices.
To accelerate their excellence Journey

Program content



Agreed roadmap with timelines and measureable outputs
Customized solutions for implementing domain specific issues

Process





Preliminary Visit
Agreement on Roadmap
Identification of Projects
Training, counseling & review

Expected outcome



Enhancement of agreed practices
As per agreed road map

Target participants



Core Group under the leadership with the Principal/Director/HM
Educational Institutions interested in embarking on Excellence Journey

Duration : Minimum of 6 – 24 months as per agreed roadmap. Month on Month visit
Format
: In-house Training

Service Code : BSC 001
Service Title : Program on Advanced OHSMS Auditing
Learning objectives
 This course is designed to provide attendees with an awareness of advanced auditing techniques
and how to establish a world class OHSMS platform. It will allow delegates to develop their own
auditing style, in a balanced manner.

Program content














Principles of Management System Audits
Risk Based Auditing Plant / Site Technical Audits
Advantages of Safety Auditing
Rationale for Auditing
Structure of an Audit (site familiarisation, design of pilot questionnaires and scoring system,
baseline audits, verifying audit scores, analysis of findings, determination of problem areas,
preparation of reports and implementation of recommendations and monitoring changes etc.)
Factors Affecting Audits
Audit Teams
Audit Uses
Interpretation of Audit Results
Context with Integrated Management Systems
Development of World Class Audit Tools
Developed and Implemented Audit Techniques
Audit Confidence Building

Expected outcome
 Delegates attending the course will be able to participate in OHSMS audits using techniques
learned from the course. They will have an awareness of its limitations, understand how to
determine reference points in a safety system and how it can be suitably quantified and improved

Target participants
 The target audience would be senior safety managers/professionals and senior operational
personnel who have a role in implementing and engaging personnel with the OHSMS. Plus: Health
and Safety Directors, Chief Executives, Regulators
Duration : 2 Days
Format : Open Program / In-house Training

Service Code : BSC 002
Service Title : Culture Based Safety and Safety Leadership
Learning objectives:
 The behaviours observed within a group will be driven by the Culture – the collective attitudes,
values and beliefs held by the group. Understanding that culture and then driving a change, largely
through focussed leadership will help you to achieve and sustain a level of performance that
without this measurement and understanding is often unachievable and certainly unsustainable

Program content















Culture
Behaviors
Importance of Leadership
Communication
Using behaviors
Key Safe Behaviors
Behavior auditing
Behavior engagement
Positive reinforcement
Human Factors and safety culture
Measuring Culture
Benchmarking with others
One-to-One engagement techniques
Using the outcome of engagements to drive change

Expected outcome
At the end of the course, delegates would:
 Have a sound understanding of safety culture, how this impacts on safety performance and how it
integrates with other aspects of safety management;
 Recognise the importance of behaviors in the workplace, how these are affected by the prevailing
culture, understand why people behave the way they do and how we can best try to influence this
behaviour;
 Recognise the essential link between safety culture and safety leadership, with the behaviour of
leaders being paramount in driving the safety culture;
 Gain skills on how to focus on behaviours within the workplace and use this to drive improvement;
 Understand how safety culture fits in with the human factors of safety performance;
 Understand how we can measure and benchmark culture;
 Recognise the value of developing a more open style of communication in the workplace and
understand some of the basic principles behind effective engagement.

Target participants
 The course will be tailored to suit the delegate’s background and position. We work with all levels
from CEO/Chairman and Board teams, Executives, Senior Operational Management to First Line
Managers
Duration : 2 days

Service Code : LAB 101
Service Title : Laboratory Management & Internal Audit as per ISO / IEC 17025:05
Learning objectives
 To understand ISO / IEC 17025:05 requirements for laboratories.
 Enable participants to develop quality system documentation as required by the standard.
 To learn about Internal Auditing of laboratories – types, stages, phases, conducting audit & reporting.

Program content









Basic Quality concepts.
National / International relevance of Accreditation.
Understanding Management Requirements – Clause 4.1 to 4.15.
Understanding Technical Requirements – Clauses to 5.1 to 5.10.
Documentation – Structuring and Developing Quality Manual procedure.
Internal Audit – Understanding types, stages, phases and conducting audit.
Hands on training on Auditing Laboratories & Audit reporting.
Accreditation Process details.

Expected outcome
This programme will enable participants to:
 Understand the requirements of all clauses of ISO/IEC 17025:05 for personnel competency and lab
capability that need to be implemented and maintained by laboratories for their results to be accepted
by customers nationally and internationally.
 Impart skill for conducting internal audits of laboratories for evaluating sustained compliance to ISO
17025.

Target participants
 Laboratory operations managers, quality managers, technical managers, supervisors, personnel
engaged in testing and calibration in third party, in-company, R&D laboratories, site / field laboratories,
mobile labs, inspection bodies having own laboratories. Prior familiarity with ISO 17025 is an added
advantage, but not a pre-requisite for the course.
This training course is provided both in open programmes announced by CII Institute of Quality, as well as on
in-company basis. The maximum number of participants is limited to 25.

Service Title : Workshop on Uncertainty of Measurement in Testing & Calibration
Learning objectives
 To learn about requirements related to Uncertainty of Measurement in calibration and testing.
 Enable participants to estimate uncertainty of measurement in their own calibration and testing areas.

Program content







Uncertainty: Concepts and theory.
Uncertainty in analytical measurements: Terminology and uncertainty components.
Identification of all the significant sources of uncertainty (Type A / Type B).
Estimation of their individual contributions as uncertainty component.
How to prepare uncertainty budget.
Calculation of combined uncertainty.

Target participants
 The programme is beneficial for personnel engaged in measurement, testing, calibration and its
supervision in third party and captive laboratories. The programme is also useful for personnel who use
calibration and test results for taking decisions on product equipment / product acceptance.
Duration : 2 day

Service Title : Awareness Programme on Laboratory Management
- ISO / IEC 17025 : 2005
Learning objectives
 To understand ISO / IEC 17025:05 requirements for laboratories.
 Enable participants to develop quality system documentation as required by the standard.

Program content







Introduction and history of ISO/IEC 17025.
Inter-relationship with 9001 and other Quality Management Standards.
The requirements of ISO/IEC 17025.
Structure of Quality System Documentation.
ISO/IEC 17025 Implementation steps.
Accreditation Body requirements.

Expected outcome
This programme will enable participants to:
 Develop documentation for the implementation of ISO/IEC 17025 in their laboratories.
 Contribute to the implementation of a laboratory management system in compliance with ISO/IEC
17025.
 Prepare for facing accreditation assessments by NABL / other accreditation bodies.

Target participants
 The programme is beneficial for all personnel engaged in measurement, testing, calibration and its
supervision in third party and captive laboratories.
Duration : 2 Days

Service Title : Workshop on the Legal Metrology Act 2009 & Packaged Commodities
Rules 2011
Learning objectives
 Understanding the provisions of the Legal Metrology Act 2009 and its implication on trade and industry.

Program content
 General and licensing policies, regulation of weighing and measuring instruments and penal provision.
 Policies adopted for licensing manufacture, sale and repair of weighing and measuring instruments,
verification of weighing and measuring instruments.

Packaged Commodities Rules, 2011
 Label declaration.
 Maximum permissible error on net content permitted.
 Statistical procedure laid under the Packaged Commodities Rules for conducting the net content
checking of packaged commodities at factory premises.
 Procedures for nomination under the Rules.

Expected outcome
 Participation in this programme will enable participants to develop a sound understanding of the
pertinent requirements of Legal Metrology Act, 2009 and Packaged Commodity rules, 2011 to support
proper compliance of the provisions.

Target participants





Factory Managers.
Personnel responsible for package / label design.
Personnel responsible for statutory weighments and other measurements.
Sales & Marketing personnel.

Duration : 2 Days

Service code : LABC 201
Service Title : Consulting services for Laboratories
Learning objectives
 To support laboratories implement the Management and Technical requirements of ISO 17025:2005.

Program content
 Customized solutions for quality management systems based on ISO 17025:2005 and applicable
national accreditation criteria, covering development of Quality Policy and Quality Objectives &
performance indicators, facilities, equipment and storage management, technical management,
environment control, test and calibration methods, sampling procedures, quality control and internal
monitoring methods, reporting methods, participation in PT programmes, internal audits, management
reviews, complaints and appeals management and framework system documentation.

Expected outcome
 Complete Preparation for applying for accreditation.
Please Note:
 This consulting does not cater to giving technical solutions on test methods.
 We do not provide business consultancy for setting up a new laboratory.

Target participants
 Existing third party and company owned laboratories.
Duration : 6 - 12 months.
Intervention days shall depend on nature of assignment, outcome desired and maturity level of
the organization.
Format : In-house Training

Service Code : TPM 001
Service Title : Developing a knowledge centre, capable of driving/implementing the
TPM practices in the factory shop floor (Facilitators Course).
Back ground




Companies expecting spoon feeding for each and every activity.
Dependency on the counselor is very high.
Progress is delayed and the results are slow.

Learning objectives






Lectures by TPM Instructors/facilitators.
Understanding of the JIPM-TPM approach.
Understanding the breadth and depth of TPM.
Correct interpretation of TPM methodology.
A qualifying test.

Program content





Pillar wise concepts and implementation methodologies.
Exercises with respect to the selected tools and techniques.
Role of facilitators.
Presentation by the participants.

Expected outcome



Participants would be exposed to TPM through classroom training and case study presentations.
Can handle any pillar activity in the factory.

Target participants




CEO of the company.
Managing Directors.
GMs and DGMs in various functions.

Duration
Format

: 5 Days

Service Title : Enhancing the Business competitiveness through Knowledge imparting
and Skill enhancement
Back ground




People attrition is very high.
Organizations are not effectively utilizing the available resources inside.
Hiring new people incurs cost and time to the organization.

Learning objectives





Productivity enhancement.
Product quality improvement.
Fulfilling the future needs of the employee.
Creating a conducive environment.

Program content






Understanding the various skill requirements in the organization.
Understanding the Skill mapping techniques.
Understanding Skill evaluation.
Developing Skill enhancement techniques.
Multi skilling in Operators and technicians.

Expected outcome





Providing the right time career growth to the employee.
Maintaining the people asset.
Capable of withstanding the sudden market situations.
Capable of incorporating the latest technological updates in the process.

Target participants:




HR Heads
HR Managers
Training Officers

Duration
Format

: 2 Days

Service Title : Introduction of New products and New Machines as per the market
needs as well as the Organisational objective
Back ground





The technical competency of the technical team needs continuous improvement.
Response to the customer`s need is not as per the expected takt time.
The LCC of the equipments is not taken in to account.
The design related issues in the existing machines and the products are not attended to as it is to be.

Learning objectives



Improvement in reliability, maintainability, jishu hozenability, operability, flexibility, cost reduction and
safety.
Understanding Easy to manufacture and easy to use concepts.

Program content







Life cycle cost.
Various steps in developing new machine.
Various steps in developing new products.
MP information flow.
Design and cost review.
Linkage with other pillars.

Expected outcome





Strengthening the technical competency of the technical team of the organization.
Shorter lead time to develop new products and machine.
Quicker response to the customer needs.
Market winner in many of the product segments.

Target participants




Project Heads
Head Projects
Senior Managers

Duration
Format

: 2 Days

Service Title : Workshop on Jishu Hozen step 1st 2nd & 3rd
Back ground




The ownership from the machine operators is missing.
Problems with respect to forced deterioration in the machine are very high.
More dependency on the maintenance staff.

Learning objectives



To improve the equipment by the operator.
To create some of the ownership on the operator for the machine.

Program content










Understanding Jishu hozen.
Importance of doing JH.
Role of the operator in doing JH.
Understanding abnormalities and countermeasures.
Step wise implementation methodology.
Mapping technique.
Role of maintenance.
Audit system.
Understanding and elimination of forced deterioration.

Expected outcome





Forced deterioration free machines.
Knowledgeable workforce in the shop floor.
Change in thinking style of the operators.
Shop floor culture change.

Target participants





Factory Managers.
Process Heads.
Senior Managers.
Supervisors and Managers.

Duration
Format

: 2 Days

Service Title : Making the organization more profitable by understanding its set
objectives
Back ground




The organisational objectives are not fully understood by the implementation teams.
Various improvement initiatives are taken but the effectiveness is not felt by the management.
Results achieved are very slow and not up to the expected level.

Learning objectives




To understand the key management indices.
To understand the key performance measurable.
To understand the key activity indices.

Program content


The content of the programme is oriented entirely towards the 8 pillar JIPM TPM methodology, with
the emphasis on application of each pillar activity to realize the overall company objectives.

Expected outcome





Setting clear management indices from the objectives.
Developing the performance indicators with respect to operations for the plant.
Devising a time frame to achieve the targets with respect to each objective.
Methods for aligning various members of the organization towards the objectives.

Target participants






Factory Managers.
Process Heads.
Senior Managers.
Supervisors.
Managers.

Duration
Format

: 2 Days

Service Title : Improving the Business competitiveness through Kobetsu Kaizen
methodology
Back ground




The shop floor personnel are not clear about the operating losses.
They are not able to improve the efficiency of both the machine and the operators.
Excess money is wasted to achieve the market requirements.

Learning objectives


To increase the bottom line profits through loss elimination with focused improvement.

Program content








To understand and define the loss.
Understanding the 16 major losses and its classifications.
Structured approach on loss elimination methodologies.
Calculation of OEE.
Understanding Loss tree, Cost tree and the Cost loss matrix.
Various types of Kaizens.
Efficiency improvement activities.

Expected outcome




Reduction in machine related losses to increase the availability rate.
Reduction in man related losses to improve the performance rate.
Reduction in cost losses to reduce the conversion cost.

Target participants






Factory Managers.
Process Heads.
Senior Managers.
Supervisors.
Managers.

Duration
Format

: 2 Days

Service Title : Elimination of office function related losses through process mapping
– Makigami analysis
Back ground




The productivity and the losses of the office are not measured.
The effectiveness of the office function is very low.
The losses in the shop floor, because of the poor office performance are very high and not realized.

Learning objectives





To understand the existing process.
Identify as many sub losses as possible with in the process.
Look for the improvement scopes.
Develop the high efficiency in the process.

Program content






Understanding the relationship mapping.
To understand the cross functional mapping.
Understanding the process mapping.
Loss identification in the process.
Improvement planning.

Expected outcome






Reduction in number of processes.
Reduction in number of persons.
Reduction in time taken for the activity.
Reduction in number of activities.
Reduction in cost.

Target participants




Factory Managers.
Process Heads.
Support Function Heads.

Duration
Format

: 2 Days

Service Title : Achieving the reliability and the maintainability of the machine
through planned maintenance activities
Back ground





The maintenance team is running behind the failures.
Every day fire fighting in the shop floor to achieve the productivity.
Machine maintainability is very low.
The knowledge on what to do and how to do is very poor.

Learning objectives



To maintain the machine in the as desired condition.
To make use of various maintenance methodologies in the shop floor.

Program content










To understand 355778 of PM pillar.
Developing planned maintenance.
Understanding the equipment maintenance control system.
Understanding the periodic maintenance work system.
To understand the predictive maintenance work system.
Understanding the CMMS.
Understanding spare parts and lubrication management systems.
Understanding the maintenance cost control activities.
Understanding the MP flow.

Expected outcome




Reduction in mean time between failures.
Reduction in mean time to repair.
Drastic reduction in maintenance cost.

Target participants:



Maintenance Managers.
Maintenance Heads

Duration
Format

: 2 Days

Service Title : Achieving office productivity enhancement through improvement in
administrative sector
Back ground



Support from the office to the shop floor is poor.
The losses and the productivity of the office is not measured.

Learning objectives



Application of the principles of TPM in the administrative areas of the company.
To overcome the hidden and unmeasured administrative losses incurred.

Program content






Understanding the office function and its problems.
Understanding the work units.
Understanding the 7 losses in the office function.
Understanding the 5 step implementation methodology.
Understanding the cost saving activities in the offices.

Expected outcome




Office man hour saving.
Improved process flow.
More support to the shop floor.

Target participants


Support Function Heads

Duration
Format

: 2 Days

Service Title : Education on tools, techniques and formats of various pillars of TPM
Back ground




The expected results are not achieved and sustained in the shop floor.
The right tools and techniques for achieving the results are not known.
The right formats for sustaining the result are also not known.

Learning objectives


To understand various tools, techniques and formats.

Program content


Pillar wise tools, and formats with exercise.

Expected outcome




Achieving the results in a shorter time.
Sustaining the achieved results.
Establishing a system for various other activities in the organization.

Target participants






Manufacturing Heads.
Engineering Heads.
Quality Heads.
Managers.
Senior Managers.

Duration
Format

: 2 Days

Service Title : Understanding the basic concepts TPM and its deployment
methodologies
Back ground


Though so many initiatives are available in the market, TPM is not known as the activity oriented tool.
This is the only tool which is emphasizing and demonstrating Zeros is nor understood. The companies
are in the situation of Doing for the sake of doing with respect to implementation of various available
initiatives.

Learning objectives


To understand the needs and the basic implementation procedures of TPM.

Program content





Fundamentals of TPM.
12 step implementation methodology.
Setting the policy, targets and the master plan.
Understanding the 8 pillars and 16 losses.

Expected outcome







Increased levels of Productivity.
Increased levels of quality.
Reduction in cost.
Improvement in delivery rate.
Improved safety levels.
Improved employee morale.

Target participants






Engineering Heads.
Quality Heads.
Managers.
Senior Managers.

Duration
Format

: 2 Days

Service Title : Work shop on improving the availability rate of the machine by
reducing the set up and adjustment loss
Back ground



The impact of the loss in the availability rate is not known.
The down time for this loss is taken for granted by the shop floor personnel.

Learning objectives



To understand the concept of set up and adjustment.
To understand various tools in time reduction.

Program content





Loss understanding.
VTR study.
ECRS technique.
One shot acceptable quality.

Expected outcome



Reduction in time per occurrence of set up.
Improved availability rate of the machine.

Target participants



Managers and Senior Managers.

Duration
Format

: 2 Days

Service Title : Work shop on improving the Quality rate of the machine by
eliminating the quality defects in the process
Back ground


There is a mind set of defects are inevitable. More time is spent on defect elimination process and the
sustenance is the very big problem in the shop floor. The QMS is not supporting the shop floor
personnel to achieve Zero defect concept.

Learning objectives




In process defect elimination.
Elimination of customer complaints.
Reduction in Cost of Quality.

Program content






Understanding various types of defects and the data collection methodologies.
Reactive type of defect prevention.
Proactive 10 step methodology of defect elimination.
Methodology on customer complaint elimination.
Why analysis.

Expected outcome




Reduction in process defect in all the processes.
Zero customer complaints.
Drastic reduction in the cost of quality.

Target participants





Quality Heads.
Managers
Senior Managers.

Duration
Format

: 2 Days

Service Title : Seminar on the methodology of developing New Products
and New machine
Back ground


The time taken for developing a new machine involves so much of time and money. Just for catering
the market needs, the organizations are spending a huge amount of money in procuring more number
of machines.

Learning objectives



Understanding the systematic way of development of new machine.
Understanding the need and seed of developing the new products.

Program content






Understanding the 7 step methodology of machine development activities.
Understanding the 6 step methodology of new product development.
Understanding the LCC and its reduction methodology.
Understanding the MP information flow.
Understanding the Design review mechanisms.

Expected outcome




Reduction in time over run.
Reduction in cost overrun.
Reduction in LCC.

Target participants





Quality Heads.
Project Heads.
Technical Module Heads.

Duration
Format

: 2 Days

Service Title : TPM consultancy services
Back ground


Organizations, which are deciding to take up the TPM initiative as an improvement tool, as per the
JIPM methodology, need to train all its executives including the bottom line personnel for
understanding the concept and implement. After this training, the regular consultancy services is
required in order to course correct the understanding and the activities done.

Learning objectives




Working towards the set targets by implementing the learning.
Fine tuning the activities towards the target achievement.
Achieving the results in a shorter time.

Program content







Reviewing the status of each loss.
Reviewing the knowledge level of the members with respect to that loss reduction.
Reviewing the various tool used.
Identifying the gap in both understanding and implementation.
Educating new tools and refining the current understanding – need based.
Reviewing the progress.

Expected outcome






Continuous progress in the improvements.
Loss reduction in the shop floor.
Cost saving in the product and process.
Improved understanding of the TPM philosophy by all personnel.
Change in shop floor culture.

Target participants


Every employee in the company.

Duration
Format

: Min of 1 day – 4 days a month based on the need
: Shop floor and Conference room review

Service Code : QMT 101
Service Title : Lead Assessors Course for Quality Management
Learning objectives
 To train Quality professionals to qualify as second / third party auditors and Lead Auditors.
 To help companies develop competent auditors for supplier audits.

Program content






Quality Management Concepts and Principles.
Process Approach and PDCA.
Discussion on ISO 9001:2008.
QMS certification and accreditation systems.
Knowledge and skills development for Second / Third party auditing for QMS.

This course is registered and recognized by National Accreditation Board for Education & Training (NABET).

Expected outcome
By the end of this course participants will be able to:
 Plan and conduct audits against ISO 9001: 2008 Standards.
 Understand and apply the 8 principles of quality management to design an effective and efficient
system for own organization.
 Understand and apply Process Management Approach.
 Understand the purpose of ISO 9000: 2005, ISO 9001: 2008, ISO 9004: 2000, ISO 19011 etc. standards
and their interrelationship.
 Gather objective evidence via various methods and determine conformity to the requirements of
Quality Management Systems.
 Develop understanding of Roles & Responsibilities of Lead Auditors.
 Facilitate the establishment of internal and external audit programmes.
 Enable delegates to plan, perform and report 1st, 2nd and 3rd party audits.
 Assist with verification of corrective action.
 Aid improvement within organisation through teaching value-added auditing.

 Personnel wishing to become registered QMS Lead Auditors for certification programmes.
 Personnel responsible for managing supplier quality assurance programmes and conducting supplier
quality audits.
 Management representatives responsible for managing quality systems.
 Those who wish to and are responsible to implement QMS based on ISO 9001:2008 requirements, in
the organization.
 Existing QMS internal auditors who wish to expand their auditing skills.
Format

Service Title : Internal Auditors Course
Learning objectives
 To train Quality professionals as Internal Auditors.
 To help companies develop internal audit programme based on ISO 9001.

Program content
 Overview of ISO 9000 & Vocabulary.
 Review of ISO 9001:2008 requirements from auditors’ perspectives.
 Reporting Skills.
 Auditing for Process Approach.
 Auditing Skills.
 Criteria of competence for a good auditor.
 Reporting Skills.
 Post Audit follow-up.
 Exercises.
 Programming audits based on organizational needs.
 Shift of focus from Auditing for Compliance to Value adding activity.
The workshop is conducted using discussion, group-work and case studies.

Expected outcome
The Participants will develop.
 Enhanced understanding of ISO 9001:2008.
 Skills for conducting internal audits.
 Enhanced understanding of internal audit programme management and audit processes.

Target participants
 Persons wishing to become internal auditors for QMS.
 Existing QMS internal auditors who wish to expand their auditing skills.
 Management representatives or others responsible for managing quality systems audits.
Duration
Format

: 2 day


Service Title : Strengthening MR Skills – Compliance to Excellence
Learning objectives
 To provide valuable inputs to Management representatives for leveraging the existing management
systems set up to build on a modern excellence driven model through strategic quality planning, closing
the quality gaps, integration of systems, and new approaches for managing quality risks and other
aspects.

Program content
 Recent developments in quality management and related management systems standards.
 Process management.
 Strategic quality planning.
 Organizational maturity.
 Approaches for systems integration.
 Overviews of risk management and business excellence.
The workshop contains several interactive and hands-on sessions.

Expected outcome
 Enhanced understanding of the MR’s roles and responsibilities in discharging his functions.
 Enhanced understanding of the linkages between compliance / certification models and organizational
excellence.
 Developing skills for strategic quality planning and deployment.
 Knowledge of recent developments in management systems standards and frameworks.

Target participants





Management Representatives for Quality and other management systems and their deputes.
Heads of Quality Management / Assurance functions in organizations.
Internal auditors.
All Quality professionals and others wishing to acquire knowledge on the subjects covered.

Duration
Format

: 3 Days

This training course is provided in Open sessions only.

Service Title : Workshop on Organizational Maturity through self assessment tools
Learning objectives
 To develop skills for self-assessment of maturity of organizations in terms of their ability to deliver
stakeholder value and consistent improvements in performance levels.

Program content
The Workshop will cover the following aspects of maturity assessment through case studies, practical
examples and accepted (benchmark) indices of performance, as provided in ISO 9004:2009:
 Management focus, leadership approach, results planning & monitoring.
 Sustained Performance, external environment, stakeholder’s expectation.
 Strategy & Policy Formulation, deployment, communication.
 Resource management: Financial resources, People in the Organization, Partners and suppliers.
 Infrastructure, Work environment, Knowledge, information and technology, Natural resources.
 Process management, Process responsibility and authority.
 Monitoring, Measurement, Key Performance Indicators.

Expected outcome
 Development of skills for assessing organizational maturity at the strategic level.
 Development of understanding and skills to differentiate between sporadic improvements and planned
and sustained improvement approach.
 Development of ability to compare and assess maturity at operational levels through proper
interpretation of criterion benchmarks.
 Enhanced understanding of strong / vulnerable areas of an organization (based on case study).

Target participants






CEOs, senior management personnel.
Heads of Quality Management / Assurance functions in organizations.
Management Representatives for Quality and other management systems and their deputies.
Internal auditors.
All Quality professionals and others wishing to acquire knowledge on the subjects covered.

Duration
Format

: 2 Days

This Workshop is provided both in open programmes announced by CII Institute of Quality, as well as on incompany basis. The maximum number of participants is limited to 20.

Service Title : Enterprise Risk Management
Learning objectives
 To develop understanding for institutionalizing Risk Management practices within and impart
knowledge of how to implement the principles and guidelines of Risk Management system based on ISO
31000:2009.

Program content








Understanding risks.
Risk Management frameworks.
Risk Management principles.
Risk contexts.
Risk management structure, roles and responsibilities.
Risk management processes.
Risk reporting.

Expected outcome
Upon completion of this training, participants should be able to:
 Articulate the principles of Risk Management outlined in ISO 31000:2009.
 Interpret and describe the framework of risk management based on the 11 principles.
 Implement a Risk Management system.
 Understand the mechanism to conduct risk identification, risk analysis, risk evaluation and risk
treatment.

Target participants





CEOs, Heads of functions, Senior management personnel.
Chief Risk officers, Risk officers.
Internal auditors.
All professionals and others wishing to acquire knowledge on the subjects covered.

Duration
Format

: 2 Days

A one day version can also be provided for general awareness of risk management for senior management.

Service Title : Workshop on Accreditation Criteria for Inspection Bodies based on ISO
17020:2012
Learning objectives
 To understand ISO / IEC 17020:2012 Management and technical requirements for inspection bodies
 To help prepare for accreditation as per ISO 17020:2012.

Program content










Detailed explanation of ISO 17020: 2012 requirements read with ILAC / APLAC Guidance.
Independence requirements for inspection bodies– Types A, B and C.
Contracts and liabilities of inspection bodies.
Applying professional judgment during inspections.
How to develop and monitor Competence requirements for inspecting personnel.
Relevance of sampling procedures during inspections.
Requirements of NABCB Accreditation Scheme.
Accreditation Process details.
Workshops on Independence, Quality policy & objectives, inspection protocols.

Expected outcome
 This programme will enable participants to understand the requirements of all clauses of ISO/IEC
17020:2012, especially with regard to independence, personnel competency, contracts and liability,
technical management, inspection methods, system documentation that needs to be implemented and
maintained by inspection bodies for their results to be accepted by customers nationally and
internationally.

Target participants
The programme is beneficial for personnel:
 Managing Inspection Bodies.
 Responsible for undertaking inspection & other technical activities.
 It is also applicable for laboratories that undertake occasional inspection work or are seeking to diversify
into inspection.
Duration
Format

: 2 Days, Non residential


Service Title : Workshop on Internal Auditing for Inspection Bodies based on ISO
17020:2012
Learning objectives
 To understand ISO / IEC 17020:2012 Management and technical requirements for inspection bodies
from an internal auditors perspective.
 To create understanding on development of holistic internal auditing programme for accreditation as
per ISO 17020:2012.

Program content










Detailed interpretation of ISO 17020: 2012 requirements read with ILAC / APLAC Guidance.
How to audit Independence requirements for inspection bodies.
How to audit Contracts execution, Work order control, and liabilities of inspection bodies.
How to audit Competence requirements.
How to organize and manage internal witness audits.
How to prepare for and conduct management reviews within an inspection body.
Requirements of NABCB Accreditation Scheme.
How to prepare and face external assessments.
Workshops on internal auditing for Independence, inspection methods, competence, inspection
reporting – preparation of checklists.

Expected outcome
 This programme will enable participants develop understanding and skills to conduct internal audits
against requirements of all clauses of ISO/IEC 17020:2012 and relevant ILAC / APLAC requirements, that
will enable the inspection body to better prepare for facing rigorous office and witness assessments by
accreditation bodies.

Target participants
The programme is beneficial for personnel:
 Quality Managers of Inspection Bodies.
 Persons being prepared as internal auditors in inspection bodies.
Duration
Format

: 2 Days, Non residential


Service code : QMC 201
Service Title : Consulting services for Quality Management
Learning objectives
 To support companies implement the Quality Management framework.

Program content
 Customized solutions for implementing quality management systems based on ISO 9001:2008 / ISO
9004:2009, covering development of Quality Policy and Quality Objectives linked to business objectives,
Process management, performance indicators, internal audits, management reviews, customer
satisfaction, and complaints management.

Expected outcome
 Generation of options and identifying a suitable plan of action with the client, including certification.

Target participants
 All manufacturing, service, public service organizations, NGOs.
Duration

Format

: 6- 12 months.
the organization.
: In-house Training

Service code : QMC 202
Service Title : Consulting services for Inspection bodies
Learning objectives
 To support inspection bodies implement the Management and Technical requirements of ISO
17020:2012.

Program content
 Customized solutions for quality management systems based on ISO 17020:2012 and applicable ILAC /
APLAC Guidances and national accreditation criteria, covering development of Quality Policy and
Quality Objectives & performance indicators, impartiality risk management, competency criteria,
management of competency, contract templates, liability analysis, inspection procedures and
guidelines, internal monitoring methods, code of conduct, internal audits, management reviews,
complaints and appeals management and framework system documentation.

Expected outcome
 Complete Preparation for applying for accreditation.
Please Note:
 This consulting does not cater to giving technical solutions on inspection methods or specific
technical criteria for competence.
 We do not provide business consultancy for setting up a new inspection body.

Target participants
 Existing inspection bodies, laboratories desiring diversifying as inspection bodies.
Duration

Format

: 6- 12 months.
the organization.
: In-house Training

Confederation of Indian Industry
Institute of Quality
Near Bharat Nagar 2nd Stage,
Vishwaneedham Post, Magadi Main Road, Bangalore – 560 091, Karnataka, India
': +91 80 2328 9391 / 2328 6085 | Fax : +91 80 2328 9388 / 2358 0314
Email: cii-iq@cii.in | Website: www.cii-iq.in

CII - Institute of Quality Service Catalogue

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Viewers also liked

Viewers also liked (13)

Similar to CII - Institute of Quality Service Catalogue

Similar to CII - Institute of Quality Service Catalogue (20)

More from Confederation of Indian Industry

More from Confederation of Indian Industry (20)

Recently uploaded

Recently uploaded (20)

CII - Institute of Quality Service Catalogue