The document discusses quality assessment in higher education programs. It defines key terms like quality assurance, self-assessment, and self-evaluation. It also outlines the purposes and processes of conducting self-assessments of academic programs using frameworks like the Baldrige Criteria. The goals of self-assessment are to evaluate whether programs meet their objectives and identify areas for improvement to enhance student learning. Conducting self-assessments in a systematic, ongoing manner can benefit organizations by focusing them on goals and assessing performance.