Stream's Center of Excellence

1. Center of Excellence

2. What is a Center of Excellence?
A team of people that promote
collaboration and using best practices
around a specific focus area to drive
business or customer-valued results.
This team could be staffed with full- or
part-time members.

3. Responsibilities
● Support For their area of focus, CoE’s should offer support to their customers. This may be
through services needed, project work or providing subject matter experts. Other resources like
share facilities for working together and specialty equipment may also be part of the offering.
● Guidance Standards, methodologies, templates and knowledge repositories are typical
approaches to filling this need.
● Shared Learning Training and certifications, skill assessments, team building and formalized
roles are all ways to encourage shared learning.
● Measurements CoEs should be able to demonstrate they are delivering the valued results that
justified their creation through the use of output metrics.

4. Growing Centers of Excellence
● Initial (chaotic, informal, ad hoc, heroic) the starting point for use of a new process.
● Repeatable (managed, documented, process discipline) the process is used repeatedly.
● Defined (institutionalized, integrated) the process is defined/confirmed as a standard business
process.
● Managed (strategic, quantified) best practices are shared and process management and
measurement takes place.
● Optimized (continuous improvement) includes deliberate and continuous process
optimization/improvement.

5. Getting Started
● Identify people for leadership and other key roles that are passionate about
deepening their skills and delivering results using them.
● Document and share skills and methods; get training and mentoring where
skills fall short
● Apply the skills in pilot projects that are important to the enterprise while
mentoring others to expand the capabilities
● Formalize the team, integrate it with strategic planning and expand it across
the organization
● Continue to improve, adapt and advance capabilities

6. COEs Track
Research and Development Technical Excellence and Coaching