1. CHRISTINA KEARNEY
3535 14th
Street, #402
Plano, TX 75074
(570) 479-4424
christina.kearney@gmail.com
OBJECTIVE: Motivated professional seeks an opportunity to represent a growing business organization by positively
increasing revenue and achieving goals.
MORTGAGE TITLE SPECIALIST
ACCOUNT MANAGEMENT / CLIENT RELATIONS / MORTGAGE SERVICES
Standards-focused professional offers experience in mortgage loan servicing, operational support and client relationship
management in fast-paced, rapidly changing environments. Comprehensive background in implementing effective work
processes, resolving customer mortgage servicing issues, accurately documenting file activity, and recommending solutions to
minimize risk. Generates positive rapport with customers, assesses needs, and ensures 100% customer satisfaction. Talented in
resolving problems and issues with timeliness, and accuracy. Skilled in communicating articulately and professionally with
customers, brokers, underwriters, attorneys, and others. Adept in maximizing mortgage process efficiency through cross-
functional collaboration. Recognized for strong work ethic, integrity, and a high degree of personal initiative.
PROFESSIONAL HIGHLIGHTS:
 Planning/Analysis/Research
 Accurate Documentation
 Leadership & Training
 Priority Account Management
 Mortgage Solutions
 Problem Resolution
 Collaborative Projects
 Title Administrative Support
 Client Relationship Management
 Interpersonal Communication
 Multi-Tasking/Work Prioritization
 Regulatory/Operational Compliance
PROFESSIONAL EXPERIENCE:
TheLab.ms Makerspace, Plano, TX 2016 - Present
Fundraising Coordinator
• Optimizes community and key business relationships to successfully coordinate and promote TheLab through local events.
• Plans, designs, and executes local events to garner new memberships and key sponsorships.
• Schedules and facilitates monthly update meetings for all members of staff.
Stewart Title/Bank of America/Cannon Recruiting, Richardson, TX 2011 - Present
Specialist II | Mortgage Servicing Specialist
• Demonstrates outstanding interpersonal skills when training/on-boarding colleagues individually or via Webex.
• Developed streamlined reporting generation process resulting in expedited communication with vendors.
• Instrumentalin on-boarding and developing strong vendor relationships to ensure timely order fulfillment.
• As Team Lead, expertly manages the pipeline to ensure compliance with SLA guidelines.
• Designed and implemented a customized cancellation template to prevent paying money on cancelled vendor orders.
• Recognized as dedicated Subject Matter Expert within my department.
ServerSwarm, Scranton, PA 2008 - 2011
Administrative Assistant
• Multi-tasked high-impact responsibilities using time and priority management skills, including administrative support
duties, conducting price comparisons, coordinating travel plans, and purchasing office equipment, furniture, and supplies.
• Signed and distributed UPS/FedEx packages.
Allied Services Vocational Service Division, Scranton, PA 2007 - 2008
Scanning and Data Entry
• Employed focus, attention to detail, and exemplary customer service when serving clientele.
• Accountable for accurately inputting data into spreadsheets and scanning both Wide Format Images and Aperture Cards.
EDUCATION:
Marywood University, Scranton, PA 2001
Bachelor of Social Work
SKILLS: Proficient in Microsoft Office applications including Word, Excel, and Outlook. ResWare, Gators, Equator and
Res.Net.