Professional Summary

1. Tania Williams
twstl@yahoo.com  314.458.3327
Professional Summary
Dedicated and meticulous administrative assistant and office manager with over 10 years of experience
excelling at prioritizing, completing multiple tasks simultaneously, and following through to achieve project
goals. Flexible and focused team player with expertise in customer relationship management, document
control, budget planning, time management, reporting, and program management. A dependable self-starter
seeking to leverage background into an office management or administrative assistant role with a progressive
organization.
Skills
Customer Service  Strategic Planning  Team Leadership  Administrative Support  Written & Verbal
Communications  Multi-Tasking  Managing Priorities  Internal Communications  Research & Analysis 
Leadership Reports  Client Rapport  Process Improvement  Record Tracking  Scheduling  Microsoft
Office Suite  Financial Flow  Receipts  Expenses  Budgeting  Contracts  Complex Problem Solving 
Procurement  Travel Planning  Customer Relationship Management (CRM)  Vendor Relations 
Graphical & Sales Material Creation  Event Planning  Marketing Strategies  Staff Training & Development
 Sales Metric Reports
Professional Value Offered
Leadership
• Aided senior leadership during executive decision-making process, generating daily, weekly and monthly
sales reports to recommend corrective actions and improvements.
• Elevated productivity initiatives, managing executive calendars, including tracking itinerary, scheduling
appointments, coordinating meetings, executing travel arrangements, and managing internal/external
communications.
• Supported HR leadership by coordinating new hire paperwork.
• Assisted IT team with new computer program and LMS/model rollouts.
• Exceeded specific team goals and resolved issues, partnering with staff to share and implement customer
service initiatives.
• Proactively identified and solved complex problems that impact operations management and the business
direction.
• Interfaced with clients to resolve late payments, while monitoring budgets, and processing check requests
and requisitions for all contracts.
• Boosted morale by developing team-building activities.
• Identified critical processes and reports for corrective action.
• Ensured supply met demand by ordering office supplies, computers and equipment.
• Supported long-term business-need strategies, generating customer-relations feedback for process
improvements.
• Expanded customer base, troubleshooting issues and delivering effective customer service to generate
client retention.
• Achieved specific team goals, partnering with staff to share and implement best practices.
Administrative Proficiencies
• Strengthened operational efficiencies and traceability, developing organizational filing systems for
confidential customer records and reports.
• Supported sales representatives by processing applications and creating marketing materials to optimize

2. outreach and branding initiatives.
• Automated office operations, managing client correspondence, record tracking, and data
communications.
• Drove customer feedback to deliver information to management for corrective action.
• Executed on-time, under-budget project management on complex issues for senior leadership.
• Elevated customer satisfaction ratings by timely resolving issues through completion.
• Mitigated financial discrepancies by accurately monitoring billing, receipts, invoices, and executive
expenses.
• Enhanced customer satisfaction ratings, managing all client inquires and discrepancies through resolution.
• Automated document flow, accurately maintaining tracking and correspondence for agendas, itineraries,
reports, and memos.
• Provided top process quality control, eliminating downtime to maximize revenue.
• Automated the contact management system to ensure 100% client organization.
Work History
Administrator/Branch Manager Assistant, Liberty Mutual Insurance, St. Louis, MO, 2011-Present
Travel Agent (Part-Time), RSVP Travel, 2010-Present
Loan Processor/Sales Agent, USA Mortgage, St. Louis, MO, 2008-2010
Loan Processor/Sales Agent, CitiMortgage, St. Charles, MO, 2008-2008
Loan Processor/Sales Agent, Mainline Mortgage, St. Louis, MO, 2003-2006
Sales Agent/Loan Advisor, Coldwell Banker Home Loans, St. Louis, MO, 2006-2008
Education
St. Louis Community College at Meramec, Microsoft Excel Certified (Intermediate)
St. Louis Community College at Meramec, AMA Certificate in Human Resources
American School of Real Estate, St Louis, MO
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