1. Erin M. Carlson
5715 Parkstone Crossing Dr
Jacksonville, Florida 32258
386-214-2262
noslracnire@hotmail.com
Dynamic Business Professional offering 10 plus years of real estate, sales and administrative assistance
experience in the business environment.
Education and Training
 Bachelors of Science-Marketing University of Florida 1999-2000 Gainesville, FL 3.8 GPA
 Daytona Beach CC Associates in Arts-Business 1996-1998 Daytona Beach, FL 3.9 GPA
 Dale Carnegie Course 2003 Orlando, FL
Professional Experience
 2011-present- Regional Administrative Assistant-State of Florida, PNC Mortgage, Jacksonville,
Fl. Performs a wide range of administrative and office support to managers by performing
activities for business segments to facilitate the efficient operation of the organization.
Provides administrative support by performing functions using supplied office equipment
and/or software; responding to routine correspondence; preparing letters and memoranda for
the manager's review; scheduling appointments; coordinating meetings and travel
arrangements. Prepares reports/presentation by gathering and summarizing data, preparing
graphics and spreadsheets. Contributes to budgetary process by monitoring expenditures and
researching budget variances. Provides administrative support by organizing and expediting the
flow of work through the manager's office; communicating assignments and instructions from
the manager, and obtaining information and initiating follow-up, as required. Provides support
by screening and routing mail, visitors, and telephone calls; responding to requests for
information by researching the issues, gathering data and providing information when
appropriate. Facilitates the work of the manager by establishing, organizing, maintaining files,
records, and other related materials, as required. Contributes to the efficiency of the
operation performing other related duties as assigned. Assesses and effectively manages all of
the risks associated with their business objectives and activities to ensure activities are in
alignment with the bank's and unit's risk appetite and risk management framework. Proficient
in Word, Excel and Lotus Notes.
 2010- Financial Aid Officer, Kaplan College, Jacksonville, FL – Assisted students in the process
of filing for financial aid via FAFSA. Packaged government loans (subsidized and unsubsidized)
as well as Pell Grant. Possess extensive experience in customer service especially and dealing
with retention issues of current students and new enrollments.
 2008-2010- Admissions Counselor, Keiser University, Daytona Beach/Jacksonville, FL -
Consistently exceeded personal and corporate enrollment quotas. Interviewed and enrolled
prospective students and mentored them through the financial aid process. Retained new and
potential students through excellent customer service skills.
 2006-2008- Account Executive, Countrywide Home Loans, Maitland, FL Experience in residential
loan and home equity lending. Responsible for pulling and analyzing credit bureaus and income
documentation. Gathered all necessary financial items needed for the underwriting process.
Dealt with all client customer service issues in regards to their home loans and applications.
Exceeded all sales goals and won various sales awards.

2.  2001-2006- Branch Manager, Wells Fargo Financial, Daytona Beach, FL Managed, hired and
trained a staff of 10 employees. Responsible for mentoring and providing individual coaching of
current employees and new hires. Provided oversight and administration over the daily
activities of fellow employees, acted as a go-to person with standard business operations
questions. Actively participated in the hiring of District staff; responsible for training in full
before distributing them through thirteen branch offices throughout Central
Florida. Responsible for office’s overall growth of approximately six million dollars a year.
Reviewed branch financial objectives and adjusted financial goals accordingly. Conducted
business to business sales calls to increase customer base via the use of sales finance products.
Underwrote and approved the offices residential loans. Analyzed daily and monthly operating
reports for the office to forecast growth trends.
Skills
 Knowledge of the values and practices that align customer needs and satisfaction as primary
considerations in all business decisions, and ability to leverage that information in creating
customized customer solutions.
 Knowledge of successful approaches, tools, and techniques for dealing with changes and
adapting to a changing environment; ability to adapt as needed.
 Understanding of effective communication concepts, tools and techniques; ability to
effectively transmit, receive, and accurately interpret ideas, information, and needs through
the application of appropriate communication behaviors.
 Understanding of the necessity and value of accuracy and attention to detail; ability to process
information with high levels of accuracy.
 Knowledge of and ability to use office support tools available on the desktop (e.g., word
processing, e-mail, presentation software and spreadsheets).
 Ability to carry out ongoing office administration tasks effectively and efficiently in support of
local and remote teams.