1. ANDRA D. JOHNSON https://www.linkedin.com/in/sandy-johnson-5aaa9289
347-862-2952 ● JOHNSONS2931@GMAIL.COM BRONX, NY 10472
Executive Receptionist – Business Intelligence & Analytics, Prompt & Reliable Delivery of Projects,
Timely Communicator, Excellent with Customer Service, Knows How to be the Face of an Organization
An accomplished Customer Service professional with over 10 years of diverse experience seeking role in an
Executive Receptionist. Focused on hospitality and internal events with conference room coordination. Skilled at
leading and mentoring large and diverse work teams regarding contract/lease negotiations, budgeting, and
problem resolutions to meet customer’s and the organization’s goals. Detailed-oriented, passionate, and
organized. Collaborates with all internal and external stakeholders. Technical proficiency in Microsoft Office
Suite, FileMaker Pro, RMS/Imanage, Federal Express Powership, & Federal Express InternetShip.
 Project Management
 Strong Work Ethic
 Respectful of Confidentiality
 Safety & Security Operations
 Relocations & Renovations
 Works Well Under Pressure
 Timely Customer Service
 Solutions Minded
 Facilities Management
 Flexible
 Punctual
 Results Focused
 Process Documentation
 Quality Improvements
 Interpersonal Communication
Career Profile / Summary
 Manage detailed projects including a hospitality system for clients and internal meetings.
 Demonstrate outstanding self-motivated and superb project management skills.
 Work with numerous company committees to increase employee work culture:
o Food & Beverage Committee, 2003 – 2013
o Green Team Committee, 2005 – 2013
o Hot Topics Committee 2005 – 2013
o Crisis Management Team, 2004 – 2013
o Women at Bain, Board Member, 2010 - 2013
 Received numerous work recognitions for going above and beyond job expectance, Star Achiever, Site of
the Month, and Site Manager during multiple quarters and years while with IKON.
 Consistently recognized as a top performer within the organization.
 Highly experienced professional who establishes successful partnerships with both internal and external
clients.
 Diligently look for ways to streamline productivity in reproduction/copy department to exceed meeting
deadlines.
 Educate and support colleagues and clients to increase efficiency in communication and higher-level
cooperation.
Professional Experience
DADDY’S LITTLE GIRL, INC., Bronx, NY September 2011 - Present
Virtual Coordinator (Per Diem)
 Manage internal filing, data entry, accounts payable, accounts receivable, vendor management, and
handled customer issues as needed.
 Ensure all taxes filed accurately and in their entirety with various states as needed.
 Assist owner with day-to-day issues including scheduling, meeting coordination, and networking
events/opportunities.
 Aid owner with the resolution of issues as they emerged with clients and vendors.
BAIN & COMPANY, New York, NY July 2003 – October 2013
Senior Office Services Coordinator & Conference Hospitality Event Coordinator
 Effectively managed the facility operations of approximately 330 individuals within the New York Office.
S

2. S a n d r a D . J o h n s o n P a g e | 2
 Worked closely with senior leadership to solicit bids, participate in contract negotiations, manage
vendor contracts, and coordinate and oversee the work of the staff.
 Consistently offered support for space planning, project-management and health, including the safety
and security standards for the employees to work in a safe environment.
 Managed vendor and landlord relationships to ensure optimal service in reaching organizational goals.
 Diligently used interpersonal communication to offer support and clear business goals to the rest of the
team. Promoted a positive work environment through hands-on and timely delivery of information.
Conference Room and Hospitality Event Coordinator
 Implemented all logistical details for room set up, audio visual, and catering orders for timely and
smooth delivery.
 Collaborated with in house clientele to meet the client’s expectations for how the event would occur
and to remain on time for each event.
 Performed research and due diligence required to keep all records of event aspects including financial
information.
 Anticipated client needs and provided pro-active, high level of professional assistance.
Office Services
 Successfully managed, lead, and provided performance review of approximately 5-person Office Services
Team.
 Worked with team to meet and exceed all established department goals, ensuring all necessary supplies
and activity logs were documented and accounted for.
 Communicated effectively with leadership team regarding department updates. Diligently worked to
remain under budget during purchase and contract negotiations.
 Negotiated purchases of office supplies, furniture, and office equipment. Planned agendas, budgets,
and services according to the clients and staff requirements.
Additional Experience
IKON OFFICE SOLUTIONS, New York, NY April 1998 – June 2003
Various sites and responsibilities as indicated below:
Bain & Company, Site Manager
Strategic Resources Corporation, Site Supervisor
Morrison Choen Singer & Weinstein, Site Supervisor
Paul Hastings, Site Supervisor
Zurich American, Site Supervisor
CUSHMAN & WAKEFIELD, New York, NY September 1995 – April 1998
Site Manager Supervisor
Educational Qualifications
High School Diploma, Charles Evans High School, New York, NY
Certifications / Training
2005 – Certificate of Continuing Education – Facilities Management
2004 – Certificate of Achievement – Excellence Customer Training
2002 – Certificate of Training – Setting the Customer Service Foundation
2000 – Certificate of Attendance – Managing Multiple Projects, Objectives, and Deadlines
1998 – Certificate of Attendance – Coaching and Teambuilding Skills for Managers and Supervisors
1998 – Certificate of Attendance – Management Skills for Women
1998 – Certificate of Training – Management Services Site