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JacksonPattress 2016


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JacksonPattress 2016

  1. 1. Pattress C. Jackson 17609 Barron Heights Rd – Dumfries, VA 22025 [h] 703.221.0027 [c] 571.334.2086 Career Objective Goal oriented and seeking a position where my skills will be used to the fullest, assessing client needs,budgeting,analyzing and overall administrative support.Enormously customer focused. EDUCATION/ SKILLS I am experienced in Bookkeeping (data reconciliation, general ledger and budget analyst), Office Support, Account Servicing (customer retention), and a Team player. My attention to detail is excellent to include organization and multi-tasking skills. My customer service skills are superior. I have working knowledge of IBS (Internal Billing System) an invoicing program systemand working knowledge of FAR (Federal Acquisition Regulation). American Institute of Banking, Washington, DC 1984 – 1986 Principals of Accounting 1 and 2 Security Clearance Public Trust PROFESSIONAL EXPERIENCE DAON Trusted Identity Service, Alexandria, VA 03/2010 – 10/2013 Customer Service Manager – Transportation Security Clearinghouse I managed a growing call center of 15 service representatives who received and disposed ofmore than 30k calls per year. Thos e services involved processing high volumes of Personally Identifiable Information (PII) for level 2 support of background investigations.This information was routed electronically to and from the FBI as well as other local bureaus of investigation for aviation clients and commercial clients in various states.My challenges while many were to motivate employees to be overachievers while learning to work with less and to rely on each other as a resource.My goal was to improve the customer experience based on client feedback, observations and matrices while always reviewing multiple options before making final decisions.Prioritizing customer service enabled open,constant and constructive dialogue. Analyzing support data enabled me to strengthen weak areas and collaborating more closely with the technical side allowed me to stay ahead of potential service problems. Maintaining open communication with IT and my service representatives empowered me to provide solutions that often required thinking outside the box. Administrative responsibilities included interviewing for new staff, scheduling for peak h ours, determining work assignments, performance reviews, training, coaching, and overall management support. Sparks (Cydecor/Daon Trusted Identity Services) 11/2009 – 3/2010 Contractor These were short term assignment for Sparks. In the position with Cydecor, I assisted HR in organizing over 400 applicants into several databases thereby allowing viewing of possible employment candidates easier. The position with Daon also short term was to provide application processing and accounting assistance. Unemployed 7/2009 – 11/2009 JM Zell Partners, Ltd., Washington, DC 1/2005 – 7/2009 Associate Created and maintained a database for office space analysis as well as database reconciliation. I assisted in evaluating space and square footage specifications on project related work assignments. I participated in vendor interviews to be used for client bid purposes during various stages of a project. I was tasked with providing budget analyst support. Created Power Point presentations of sale and leased properties using CoStar. Maintained, reviewed and audited punch list on new construction projects. Provided backup assistances to accounts payable; reviewed, tracked and approved invoices for work completed, maintained invoicing records for audit purposes on various projects as well as assisting in the preparation for outside audit ors. Performed various administrative support tasks.
  2. 2. Pattress C. Jackson 17609 Barron Heights Rd – Dumfries, VA 22025 [h] 703.221.0027 [c] 571.334.2086 Unemployed 10/2003 – 12/ 2004 Exponent Inc., Alexandria, VA 4/2001 –10/ 2003 Office Administrator Generated and compiled monthly transaction reports using the Corporate Financial Management Systems (CFMS) and the Project Reporting Systems (PRS). I performed budget analyst duties on various contracts.I reviewed various reports and ran queries for inaccuracies making highly skilled accounting tasks,adding, adjusting and calculating bill rates and capturing cost for revenue recognition. After verifying “billable cost” through contract review and working closely with project managers (PM’s) a final submission to bill clients was processed and sent.Completed documentation and obtained authorization for necessary contract certifications. Responded and provided submission to monthly, quarterly and yearly internal financial drills. Served as the liaison between project managers, private contractors and headquarters on issues related to funding, documents, and provided problem resolution. Invoiced for 15+ project managers with monthly revenue of $2.5M to $5.M each. I developed a systemto ensure timely payment of invoices as well as contacting clients for the collection of past due accounts. Prepared and reviewed expense reports, time sheets,A/Pand A/R transactions. Software Name Skill Level (novice, intermediate, or expert skills Experience/Last Used Microsoft Office (Word, Excel, PowerPoint) Expert Daily/October 2013 Outlook Expert Daily/October 2013 JIRA (Help Desk Ticketing System) Expert Daily/October 2013 InContact (cloud based phone system) Expert Daily/October 2013 Constant Contact (message system) Expert October 2013 Cybersorce (Accounting software) Expert Daily/October 2013 JAMIS (Job Cost Accounting Mgmt. Info Systems) Novice December 2001 CFMS(Corporate FinancialMgmt. Systems) Intermediate October, 2013 Peachtree Accounting Intermediate July, 2009 Quicken Intermediate July, 2005 Microsoft Dynamics SL (Accounting System) Expert October, 2013 Hardware Experience N/A Systems Experience N/A