1. CHRISTOPHER GLENN
1309 Fairfax Court ~ Yukon, Oklahoma 73099
Cell: 405-401-6329 fecityfan@cox.net Home: 405-324-0817
Summary of Skills
MS Word, Excel, PowerPoint, Outlook, Visio, Project
Windows OS (95, 98, XP, Windows 7, Vista, Windows Server 2012)
SQL Server 2008
Linux Red Hat RHEL 7
Korn and Bash scripting
SS7 Messaging & Networking
GMS and ANSI Messaging
SMS - MMS Protocols
Various Telecommunications standards and protocols
Systems Engineer / Implementation Manager
Award-winning former employee at Syniverse Technologies with extensive background in real-time
interoperability applications and systems. Experience working across multiple standards and protocols.
PROFESSIONAL EXPERIENCE
Syniverse Technologies, Tampa, Florida 2010 – 2016
A leading global communications company that develops mission-critical technology services designed to
manage and interconnect voice and data systems
Implementation Manager (2015-2016)
- Responsible for all facets of customer project implementations to include coordination of deliverables
between customers and Syniverse to meet quick to market deadlines. Tasks included provisioning of
systems specific to customer requirements, assuring industry and FCC standards are met with each
campaign, and organizing meetings between numerous stakeholders of a project.
Senior Systems Engineer (2010 – 2015)
- Implement and support Syniverse ENUM number resolution platform to include building service logic,
coordinated and developed automated scripts for various MNP sources, and general support of systems.
- Member of Syniverse EIS organization supporting IMN/MES, NIS, Business Messaging, and MIP in a
secondary support capacity. Tasks include answering internal and external customer questions and
resolving issues with applications in the EIS product suit to include maintenance and configurations of
same.
- Responsible for applying new application builds to Windows and Linux application servers, writing shell
scripts to monitor system performance, scheduling cron jobs for required activities, and general server
monitoring.
- 24-7 on call availability for troubleshooting issues and scheduled maintainance.
FIS - Fidelity Information Services, Oklahoma City, Oklahoma 2007 - 2010
The world’s top ranked technology provider to the banking industry.
Conversion Analyst (2007 – 2010)
- Responsible for implementation of new or upgraded proprietary banking software solutions.
- Work on site or remotely with banking institutions to ensure timely and successful completion of projects.
- Customized configurations for each institution according their individual requirements.
- Available on-call for production related issues post implementation.
Syniverse Technologies, Tampa, Florida 1995 – 2006
A leading global communications company that develops mission-critical technology services designed to
manage and interconnect voice and data systems.

2. System Support Engineer (2000 – 2006)
- Member of project team that created ANSI-41 / GSM Signaling Gateway, mapping signaling
interoperability between ANSI-41 and GSM networks.
- Helped lead the installation of the GSM SMS Gateway and support all aspects related to application and
hardware maintenance.
- Tasked with supporting the MMS and transcoding hardware and software utilized by Syniverse
Technologies Message Manager product.
- Member of project creation and subsequent support team that created the TSI Win4 solution that has
become General Motors OnStar service.
- Managed Syniverse Technologies ITU / ANSI SS7 conversion platform for one year as sole engineer for
customer implementations, migrations, application and hardware support.
- Delivered scripting solutions to expedite and automate CNAM database feeds from external sources to
Syniverse Technologies SCP’s and applications.
Systems Support Analyst (1997 – 2000)
- Researched and resolved customer tickets as second level support.
- Participated on project and product teams in a support capacity.
Hotline Customer Support (1995 – 1997)
-- Served as Major Account Representative for high revenue customers (Dobson, Alltel, SBC, Ameritech) in
first level support capacity.
EDUCATION & TRAINING
Bachelor of Science in Communication, Clarion University - 1993
Concepts and Facilities, Tandem – 1997
Introduction to Unix – 2000
Basics in C Programming – 2005
Perl Programming – 2006
AWARDS
Received 2004 Syniverse Technologies “TITAN Award” for significant technological achievement
accomplished in building the ANSI -41 / GSM Signaling Gateway call processor. This is Syniverse
Technologies most prestigious award.
Recipient of multiple "Syniverse Technologies Awards of Excellence", as nominated by my peers.