1. Alisha Dickerson
1104 Spearing Street
Jacksonville, FL 32206
904-376-9281
Alishadclass09@yahoo.com
■ Objective Statement – A self-motivated leader and team player is seeking an occupation
where my knowledge and skills can be fully utilized. Result-oriented individual dedicated to
achieving customer satisfaction as well as meeting or surpassing company expectations.
■ Work Experience
Administrative Assistant Watson Realty Corporation Jacksonville, FL
February 2014 – Current
 Billing – Enter billing information into RealEstate database with invoice attached.
 Assist Five RealEstate agents with administrative duties.
 Communicate and manage marketing photos
 Prepare all listing material
 Responsible for collection of property keys
 Inbound/Outbound calls
 Contracts to closing
 Assist with changes to Properties and Contracts
 Experience in Residential Sales
 Filing
 Good Verbal and Communication skills to assist Clients, Vendors, and Agents in a
professional manner.
 Ability to handle highly sensitive information in a strictly confidential manner
 Multitasking
Receptionist/Contact Support Specialist PACE Center for Girls, INC Jacksonville, FL
Sept 2012 – February 2014
 Answered, screened and directed inbound phone calls.
 Performed general secretarial duties, including – meeting scheduling, appointment set up,
faxing and mailing. .
 Handled general requests for information and data.

2.  Handled delicate situations, such as – customer requests, special needs and complaints.
 Performed basic customer service functions.
 Daily upkeep of the general ledger.
 Reconcile bank statements with credit card invoices.
 Upload receipts and code them according to PACE’s finance guidelines.
Customer Support Winn Dixie, INC Jacksonville, FL
Oct 2007 – September 2011
 Assist in training peers on improving customer support service.
 Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
 Establish or identify prices of goods, services or admission, and tabulate bills using
calculators, cash registers, or optical price scanners.
 Calculate total payments received during a time period, and reconcile this with total sales.
 Process merchandise returns and exchanges.
 Count money in cash drawers at the beginning of shifts to ensure that amounts are correct
and that there is adequate change.
■ Key Skills and Educational Qualifications
Flexibility | Adaptability | Organizing and planning skills
Attention to detail | Stress tolerant
 Ability to handle several situations at once with confidence.
 Knowledge of MS office and the operation of standard office equipment.
 Key Stroke: 30 WPM
 Microsoft Excel
■ Educational
Andrew Jackson Senior High School
Jacksonville, FL 32208 – High School
Florida State College at Jacksonville
Jacksonville, FL 32202 - Currently enrolled
References available upon request