1. Ashley Miles
240-527-8541 anmiles2012@gmail.com Hagerstown, MD 21740
Objective: Senior Mortgage Loan Processor
SUMMARY
• More than 3 quality years of experience in Mortgage Industry as a Loan Processor.
• Maintain professional relationship with all parties involved in transactions.
• Experienced in tracking a loan application from its inception point to its maturity/closing.
• Detail oriented, organized and extraordinary customer service skills.
• Proficient in managing between 25 to 50 loans effectively and accurately.
• Excellent computer skills in MS Word, Office, Excel and mortgage software such as;
Encompass, Calyx Point, DataTrac, DU, LP and FHA Connection.
REVELANT EXPERIENCE
Retail Customer Service Rep
Citi/ Best buy division- Hagerstown,MD July 2015-
Present
 Serve as the human voice and personality behind the Best buy & Citi brand and provide
quality customer service with each and every client interaction.
 Effectively break down information and identify opportunities to gain client
agreement and trust.
 Utilize good judgment and understanding of company policy to effectively make
decisions to resolve client issues.
 Achieve monthly individual and team based targeted performance goals
Commercial Loan Processor
Susquehanna Bank/Aerotek- Hagerstown, MD Jan 2015-July 2015
site closed-
sold to BB&T
 Reviewed the Commercial Loan File for documentation accuracy prior to loan
Closing.
 Verified that all supporting documentation is precise prior to the formal
documentation of a Commercial loan/mortgage.
 Performed a variety of Commercial loan documentation processing duties
ensuring that documents are prepared accurately.

2.  Able to perform in a high volume, stressful environment that works within
deadlines.
Senior Mortgage Loan Processor
First Guaranty Mortgage Corporation- Frederick, MD 2011-2014
* Processed and pre-underwrote wholesale loans from origination to closing for FHA, VA, and
Conventional, Jumbo, HomePath Renovation and 203KS Renovation loans for purchases and
refinances.
* Managed daily pipeline and responsible for obtaining all loan documents needed for loans.
* Worked independently, processing and pre-underwriting high volume loans under fast paced,
stressful work environments.
* Verified the accuracy and thoroughness of the loan application along with other related
documents.
* Demonstrated ability to maintain good relationships with clients
Project and Conversion Rep
First Data-Hagerstown, MD 2009-2010
* Collaborated with product and engineering team members to define and develop new product
concepts. Coordinated with QA testers for end-to-end unit testing and post-production testing.
Updated, modified and expanded existing software programs.
* Maintained client confidence and protected operations by keeping information confidential.
* Contributed to team effort by accomplishing related results as needed
Fraud Specialist
Citi-Hagerstown, MD 2006-2009
* Showed excellent communication and presentation skills for dealing with different type’s
customers.
* Provided high levels of customer support; explained processes and statuses while reducing
customer anxiety.
* Maintained best practices to guard against and reduce financial fraud and crimes against the
organization.
* Resolved fraud related issues and responded to questions and processed requests/transactions,
as appropriate.

3. Ashley Miles 240-527-8541 Page 2
ADDITIONAL WORK EXPERIENCE
Shift Leader
Popeye’s Chicken & Biscuits 2002-2005
* Directed employees through their daily routines and interacted with customers to make sure
that they had a satisfactory experience.
* Acted as quality control, ensuring customer satisfaction through training employees properly
and adhering to company policy.
* Made sure employees performed a variety of tasks, from preparing the food, stocking supplies,
serving, charging people for their food, handling cash, credit cards, and a cash register,
cleaning tables and counters, and greeting customers and answering questions.
EDUCATION
Hagerstown Community College
Hagerstown, MD
Graduate- Degree in Progress-Criminal Justice
Hagerstown Business College
Hagerstown, MD
Transferred to another college- did not receive a Degree
North Hagerstown High School
Hagerstown, MD
Graduated –Received Diploma and certificate for completion of Early Childhood Education & Consumer
Science completer courses.
References
Katie Mcleod First Guaranty Mortgage- Relationship Manager
301-992-5461
Kali Cordray First Guaranty Mortgage- Underwriter
352-274-0626

4. John Boyce First Guaranty Mortgage- Quality Manager
240-575-3363 or 240-626-3290
Maureen Grove Girls Incorporated of Washington County-Director
301-733-5430
Charles Startzman First Guaranty Mortgage- Account Executive
703-371-6315