1. Catherine E. Shutt
Katie_shutt@yahoo.com  Largo, FL 33770  (757) 597-5415
ProfessionalSummary
Consistent performer exhibiting strong collaborative proficiencies, combined with discernment, knowledge,
experience and critical thinking skills to deliver a positive, Customer Care experience.
Skills
 CriticalThinking
 Microsoft Outlook, Excel, Word& PowerPoint
 Employee Training
 CustomerService / Guest Relations
 Understanding of Human Resource administrative structures
Experience
Hampton Child Support Office | Hampton, VA
Enforcement Specialist/Locate Specialist
2015- Present
 Reviews cases anddetermines what types of enforcement actions are needed.
 Enforcement actions include: issuing income withholding orders andmodifications, scheduling petitions for
show cause hearings, set upstandardpayment agreements to avoiddriver license suspensions as wellas
issuing driver’s license suspensions, issue liens through circuit courts, andissue interceptions of tax refunds.
 Regularly confers with parents, attorneys, relatedagencies.
 Meets with large clientele in person andover the phone.
 Open andcloses cases.
Hampton Child Support Office | Hampton, VA
AdministrativeAssistant
2013 – Present
 Scan andindex all documents, as wellas the correctfiling of NCP documents
 Answer andtransferphone calls, process allincoming andoutgoing mail
 Direct all administrative documenting
 Train newemployees
Burger King | Fort Campbell, KY
Manager 2010-2011
 Createddaily andmonthly budgets
 CreatedExcelspreadsheet for daily cash sales.
 Exceeded$5000 in daily sales andhandleddeposits of those sales on a daily basis
 Balancedregisters andinventory exceeding $10,000
Wal-Mart | Oak Grove, KY
Sales Associate 2008-2009
 Performeddaily customer service &problem solving skills with any andall customersituations in a large retail
store.
 Utilized knowledge of principles andprocesses for providing customer andpersonalservices.

2. Catherine E. Shutt
  
 Promoteditems to customers andassistedhundreds of clients per day for busy retailcorporation
 Obtainedandmaintaineda 0% complaint rate in customersatisfaction scores.
 Skilled in resolution of product questioning andproduct problem issues, by being flexible andcompromising
with customers as needed, while guiding the customers in any way possible to satisfaction
O’Charley’s Restaurant | Clarksville, TN
Server /Hostess 2003-2007
 Proficient skills in communication and problem solving issues.
 Strong interpersonalskills utilized to become a valuable team member
 Ability to showa variety of solutions for problems, andensuring solid, correct outcomes by producing
quality tasks completed in a timely manner.
Education
American InterContinental University, Schaumburg,IL 2013
Master ofBusiness Administration, Human Resource ManagementSpecialization
 Relatedcoursework: GlobalFinancialManagement, Strategic Management, Human Resource Strategy,
Employment Laws, LeadershipandEthics for Mangers.
American InterContinental University, Schaumburg,IL 2011
Bachelor ofBusiness Administration, Human Resource Management Concentration
 Relatedcoursework: GlobalOperations Management, ManagerialAccounting, Managing Organizational
Change, Performance Management andEmployee Services
American InterContinental University, Schaumburg,IL 2009
Associate of Arts in Business Administration