1. Benjamin J. Boulware
78 Hayes Rd Chapel Hill, NC 27517 (919)904-8410 boulwareben@gmail.com
EDUCATION
North Carolina Central University, Durham NC 27701
Major: Business Management
2001-2005
PROFESSIONAL SUMMARY
 Sales and Marketing
 Customer Service
 Account Management
 Leadership
 Technical Support
 Project Management
 Training
 Human Resource Management
 Enrollment
 Payroll Accounts
 Performance Management
 Data Entry
 Strategic Solutions
 Call Center
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PROFESSIONAL EXPERIENCE
Consumer Loan underwriter I
Wells Fargo
March 2015 - Present
1100 Corporate Center Drive,Raleigh NC 27607
919-852-6776
 Problem analysis and resolution skills
 Intermediate Microsoft Office skills
 Ability to navigate multiple computer systems, applications, and utilize search tools to find
information
 Strong analytical skills with high attention to detail and accuracy
 Excellent verbal, written, and interpersonal communication skills
 Effective organizational, multi-tasking, and prioritizing skills
 Ability to work in a fast-paced deadline driven environment
 Ability to work effectively in a team environment and across all organizational levels; where
flexibility, collaboration, and adaptability are important

2. Bankruptcy Mediation Underwriter I
Wells Fargo
June 2013 – March 2015
1100 Corporate Center Drive,Raleigh NC 27607
855-601-9844 Ext 42922
 Experience with cash flow and income analysis.
 Demonstrated ability to work with minimal supervision.
 Real estate knowledge and/or customer service experience
 Demonstrated the ability to prioritize departmental workload and handle multiple tasks
simultaneously.
 Demonstrated ability to work in a fast paced environment and meet deadlines.
 Demonstrated ability to maintain appropriate and professional behavior when dealing with
internal and external partners and all levels of management.
 Evaluate risk; analyze account information including financial statements and total relationship
 Loan level C underwriting authority within Home Preservation.
 Responsible for reviewing hardship packages,determining length and impact of financial
hardship, conducting loan level cash flows for borrower to determine affordability, including self-
employed borrowers and wage earners.
 Utilizes investor guidelines and delegation authority to decision customer hardships with related
home retention strategy.
 Knowledge of underwriting procedures,creditor financial analysis techniques, investor
requirements and possess a high degree of attention to detail.
 Provide coaching and/or training to less experienced team members and provide feedback as
needed.
 Maintain applicable compliance conformity as it relates to data integrity and risk management.
 Negotiating with borrower and/or attorneys in order to determine workout solutions.
 Responsible for reviewing, analyzing, approving and underwriting difficult, complex individual
consumer requests and products within company and industry guidelines.
Manager
Regional Finance Corp.
Nov 2010- June 2013
4011 Capital Blvd Raleigh, NC 27604
(919)872-2460
 Led and oversaw activities of a loan production, loan servicing, which included a large single
business function and multiple business functions.
 Responsible for loan processing, documentation, pre-closing/closing tasks, monitoring, loan
servicing and underwriting activities.

3.  Ensured compliance with state and federal guidelines, investor, legal, regulatory and business
policies.
 Responsible for hiring, coaching, developing and supervising exempt/non-exempt production,
servicing, documentation, administrative support staff.
 Accountable for ensuring quality customer service provided to internal/external customers.
 Developed and implemented operational, servicing and documentation procedures, methods and
work systems.
 Had direct supervision of Team Leads who provide work direction to the team.
 Managed quality control process and/or may assist with budget process.
IT SKILLS
MS Access,MS Word, MS Excel, MS Outlook, MS PowerPoint, Lotus, Oracle,Avaya Software, MSP,
ERLMF, HSSN, WPII, ICMP,
PROFFESSIONAL REFERENCES
Gary Cobb
Wells Fargo Home Mortgage
(919)337-2872
Kendell Johnson
Wells Fargo Home Mortgage
(919)852-6040
Roberta Benjamin
Customer Service at Harris Teeter
(919)884-0680