Maria Earp is seeking a customer service or account management position. She has over 8 years of experience providing exceptional customer support and building productive customer relationships. She is proficient in Microsoft Office, Lotus Notes, JD Edwards/Oracle, and SAP. Most recently, she worked as an Account Management Representative for Resolute Forest Products, where she handled orders, inquiries, complaints, and billing questions, and worked to ensure complete customer satisfaction. She also has experience as an Executive Administrative Assistant and a Senior Sales Assistant.

1. Maria Earp
1120 Hunter’s Creek Court
Law renceville, GA 30043
Phone: (678) 469-7507
maria.earp@gmail.com
Customer Service Rep / Account Management Rep
Experienced, professional customer service rep offering:
 8 years of experience providing exceptional customer support for a varied
account base.
 A steadfast commitment to customer service, with the ability to build productive
relationships, resolve complex issues and win customer loyalty.
 Detail-oriented and efficient in providing customer service in adverse situations.
 Excellent organizational skills and adaptability. Able to multi-task in demanding
situation.
 Proficient in Microsoft Office System (including Word, Excel, PowerPoint,
Access, Outlook), Lotus Notes, JD Edwards/Oracle, SAP
Experience
Account Management Representative
3/2008-4/2016, RESOLUTE FOREST PRODUCTS, Catawba, SC
Handled order entry, customer inquiries, complaints and billing questions.
Coordinated resources for problem resolution and worked diligently to provide best-
option solutions. Interfaced daily with internal partners (planning, logistics, credit,
pricing, sales accounting, inventory control) to ensure complete customer satisfaction,
as well as help meet company objectives.
Key Accomplishments:
 Managed a demanding and diverse customer account base from initial order
entry to delivery.
 Received, processed and accurately entered customer orders and inquiries
utilizing both internal and external order entry systems.
 Maintained detailed and accurate customer/order records as required by
department standards.
 Ensured customer complaints were resolved in a timely and acceptable
manner by partnering with the appropriate internal department and/or external
organizations.
 Helped company attain the highest customer service ratings (as determined by
external auditors) -- earned exemplary marks in all categories including
communication skills, problem resolution and dedication.
 Officially commended by customers and sales reps for dependability and
intense focus on problem resolution.
Executive Administrative Assistant
8/2002-2/2008, ABITIBI CONSOLIDATED, Alpharetta, GA
 Provided administrative support to vice president of sales, including
correspondence, legal documents, financial, events/logistics coordination,
communications and policy compliance.
 Screened and routed incoming calls, responded to inquiries and requests,
sorted mail, and faxes.
 Prepared and reconciled expense and planning reports.
 Booked conference rooms, arranged out of town conferences, travel and
hotel accommodations.
 Maintained strict confidentiality with sensitive information, financial
documents, records and personal matters.

2. Senior Sales Assistant
4/1997-5/2002, CMP MEDIA INC., Norcross, GA
 Provided general administrative support to regional sales people.
 Prepared and reconciled expense and planning reports, online research,
sales presentations and customer correspondence.
 Prepared sales materials utilized by the sales force to provide company
information to potential and existing customers.
Education
1/1996-5/1996, Orange County Community College, Middletown NY
Accounting/General Studies
9/1980-1/1981, Baruch College, New York NY
General Studies
9/1976-6/1980, Christopher ColumbusHigh School, Bronx NY
College Preparation / High School Diploma with Honors