1. Paula J. Schlimper (682) 230-0310
6723 Buenos Aires Dr. #2096, North Richland Hills, TX 76180
TECHNICAL:
Prior Airforce experienced, energetic and adaptable Office Manager with 15+ yrs
experience. Successful history in the staffing and administrative arena. Proven ability to
multitask and set production goals and be responsible for achieving those goals.
Accomplished in developing new business, increasing existing business, and
orchestrating a successful and profitable operation. Provide the support required to meet
the client's needs, making quality placements to increase Branch revenue and meet
organizational objectives. Demonstrated track record of having strong communication
skills. Strong customer service skills, attention to detail and possessing accuracy.
WORK HISTORY:
May 2010 to June 2015
Administrative Assistant/Casual Employee - City of Grapevine TX
Prepare, proof and edit documents, correspondence, spreadsheets and reports as
directed ensuring accuracy and meeting all established deadlines.
Answer and direct phone calls, take messages, and field/answer all routine and non-
routine questions.
Serve as office manager to include responsibility for office supplies,secure maintenance
of office equipment, establish and maintain filing system, sort and direct mail, and
maintain an accurate calendar.
Provide high quality customer service using professionalism, confidentiality, and good
judgment.
Prepare, coordinate and organize meetings to include room reservations,notification to
members.
Assist in insurance and risk management assignments including monitoring, reviewing
and collecting
Certificates of Insurance.
On call Administrative Support for City Departments, primarily Utility Billing, Permits and
Court.
Operate automated text editing equipment.
Receive, classifies, consolidate documents and information.
Utilize a PC, calculator, typewriter and other standard office equipment .
Collect and process payments and miscellaneous receipts.
Perform clerical accounting duties involving routine calculation, verification, and postings
to compile financial data or records.
May 2002 to Febuary 2009
Administrative Assistant – Manpower Staffing Agency, Grapevine TX

2. Obtained detailed assignment information from clients and analyzed it to provide
effective customer service.
Interview and test applicants using the Predictable Performance System to evaluate their
qualifications for assignments.
Administer the training of temporary employees to upgrade their skills for assignments.
Fill customer work orders with qualified employees.
Monitor temporary employee attendance and performance using the Quality
Performance Program.
Troubleshoot to resolve problems or complaints of customers and employees.
Coach and counsel employees to ensure quality performance and personal job
satisfaction.
Implement company award programs to recognize the good performance of employees.
Conduct outside sales calls to ensure quality customer service and business
development.
Make key skill telephone sales calls to acquire new business.
Present Manpower's Automated Office Skillware, Ultradex, and Skill Measurement
programs to customers in order to secure or maintain their business.
Present Manpower's HR consulting services to appropriate clients in order to secure or
maintain their business.
Recruit temporary employees to form a pool of applicants for high demand skill areas.
Maintain customer and temporary employee records to ensure completeness and
accuracy.
Check the financial and credit ratings of customers.
Complete the SA16 record to log the week's sales and service activities.
Implement and Monitor the Corporate Service Standards, including the Quality
Performance Program, for all services rendered.
Implement and manage a detailed marketing program of personal sales calls, telephone
sales, direct mail in-office demonstrations and public relations for assigned branch.
Direct and manage Staffing Specialists customer development activities, including face-
to-face customer contact to create and develop a good business relationship with
existing and inactive customers and retain and build additional revenues.
Implement and monitor activities designed to recruit, train and retain temporary
employees needed to fill all available assignments.
Determine customer credit extensions with assistance from the Corporate Credit
Department, as well as implement corporate collection policies and procedures.
Jan 1988 - Nov 1989
United States Air Force (Active Duty/Honorable Discharge)
EDUCATION:
Cawood High School May 1987 Harlan Kentucky
Basic Military Training January 1988 San Antonio Texas, Lackland Air Force Base
US Air Force Technical School February 1988 Colorado Springs Co. Lowry Air Force