1. ALEXIS JOHNSON
6503 Josephine Dr. Arlington,TX76017 • H: 817-771-1113 • C: 817-771-1113 • alexisj82411@gmail.com
PROFESSIONAL SUMMARY
A highly qualified, accomplished financial and administrative professional offering 15 plus years of experience in the industry.
Dedication to anyorganizations founding values of honesty,integrity and customer service.Iexcel atworking with other
departmentsto resolve issuesand improving the company's bottom line. Office administrative professional seeking a
management role.Skilled in training staff and establishing a rapportwith clients.Self-motivated with exceptionalcommunication
and computer capabilities.
SKILLS
Certified in 10-key Professionalphone etiquette
[65] WPM typing speed Articulate and well-spoken
Team building Flexible
Spreadsheet management Accurate and detailed
Customer service-oriented Excellent planner and coordinator
Employee training and development Works well under pressure
Accounting familiarity
Invoice processing
Conference planning
Critical thinker
Administrative supportspecialist
WORK HISTORY
City Carrier Assistant
United States Postal Service – Fort Worth,TX 10/2015-11/2015
Sort, bundle then deliver letters, circulars, magazines, and packages addressed to homes, businesses
Situated along an assigned delivery route. This was a seasonal help temporary position.
Business Relations Coordinator/Office Manager
UniversalRecycling Technologies - Fort Worth,TX 02/2014 – 04/2015
Operate office equipment such as faxmachines,copiers,and phone systems,and use computers for spreadsheet,word
processing,database management (CRM) Dynamics AX, Waste Secure and other applications.
Consult with clientsafter sales or contract signings across allproductlines in order to resolve problems to provide
ongoing account maintenance.
Coordinate logistics support with salesteam, other URT facilities, and customers efficientlyand effectivelyfor URT
locationswithin designated market area, including working with third partycarriers to minimize logistics expenses.
Coordinate URT Driver schedule and ensure proper DOT requirements are followed and maintained.
On a dailybasisverifyand attach backup documentation for B2B customersin AXand complete the invoicing process.
Maintain sales reporting and messaging between internaland external management.
Answer customers' questions and URT products,services, prices,availability,productuses, and creditterms.
Recommend solutions to customers, based on customers' needs and interests.
Coordinate newcustomer set-up meetings with various managementand other company departments assuring program
objectives,tasks management and service requirements.
Maintain companycalendar for customer visit scheduling and facilitating and coordinating with departmentalpersonnel
and other company department meeting objectives.
Coordinated domesticand international travel arrangements,including booking airfare,hotel and transportation.
National Accounts Customer Account Representative
Rock Tenn Recycling Services - Creve Coeur,MO 02/2012 - 07/2013
Requestrelease numbers, freight rates, delivery appointments,gate passes and the carriers’ availabilityto haul loads in a
timely manner as needed.
Advised back office/accounting of discrepancies in weights, grade or pricing loadsthat have been completed and invoiced;
made changes or submitted adjusted documentsas required.

2. Worked with brokers to develop weekly or monthly loadsplans to fill their customers' orders and meet their needsoftheir
suppliers.
Also advised of any newdevelopments regarding customersor suppliers, including problems or issues such as
downgrades,rejected loads, pricing issues, etc.

3. Politelyassisted customersvia telephone and internet.
Communicated with vendorsregarding back order availability,future inventory and special orders.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping
problems.
Developed reputation asan efficient service provider with high levelsof accuracy.
Managed wide variety of customer service and administrative tasksto resolve customer issuesquicklyand efficiently.
Inside Sales Account Representative/Customer Service
Republic Waste Services - Bridgeton, MO 01/2006 - 07/2011
Provided sales support for 8 outside reps with day to day operations ofthe business.
Managed over 3500 commercial customer accountswith products ofservice offered.
Assisted operations departments, customer service department with day to day events of the business.
Upsold on different levels of trash and recycling service.
Created proposals for newand repeat customer businesstransactions.
Built clientrelationships byacting asthe liaison between the customer service and sales teams.
Trained peers and management team on internal system supports and implementation plans.
Negotiated prices, terms of sale and service agreements.
Opened and properly distributed incoming mail.
Coordinated,scheduled and arranged meeting and travel calendarsincluding business and social events.
Customer Service Technical Representative
Western Union Financial Services - Bridgeton, MO 10/1998 - 10/2005
Assisted store agentswith processing wire transfers and cashing checks for customers.
Technicalsupport for agents at storeswhen their computers malfunctioned.
Ordered suppliesfor store agents, sent wire transfers for customers calling into the call center.
Effectively managed a high-volume of inbound and outbound calls.
Addressed and resolved customer product complaints empatheticallyand professionally.
Defused volatile customer situationscalmly and courteously.
Managed customer calls effectivelyand efficiently in a complex, fast-paced and challenging call center environment.
Met or exceeded service and quality standards every reviewperiod.
Resolved service, pricing and technical problems for customers byasking clear and specificquestions.
EDUCATION
Associate of Accounting:
Hickey Business School - Saint Louis, MO
ACCOMPLISHMENTS
Increased the client base to the facility by providing excellentcustomer service to the customers.
Responsible for managing 2 of URT's largest accountsgenerating revenue in the millionsfor the facilityin Fort Worth,
TX.
SOFTWARE PROGRAMS
Microsoft Office Suites
AS400 Systems
Rims
AX Dynamics/CRM