1. Yeshica P N
Phone: (M) +91 9620533581
Email: yeshicap.n@gmail.com
To secure a dynamic position in a professionally challenging environment where my analytical skills and
organizational ability will be utilized to the utmost level and provides enough scope to explore my knowledge to
serve the organization to the best of my ability and skills
SYNOPSIS
• Strong customer service, communication and teamwork skills.
• Proven ability to quickly analyze key business drivers and develop strategies to grow the bottom-line
• A self-motivated professional.
• Knowledgeable- resourceful about industry. (Currently I am on)
• Insightful- high motivated to learn and experience.
• Skilled at balancing and prioritizing multiple tasks to meet deadlines.
• Highly organized prioritize effectively- detail-oriented.
PROFESSIONAL EXPERIENCE
Currently working with, [From: June 24th
2013]
Thomson Reuters
Position: Order Management specialist 3
Key Deliverables:
• Manage order tracking (order to cash) and opportunity creation in Siebel and Sales Force.
• Drafting new standard contracts, renewals, order forms and get that signed from client.
• Processing & Validating the Quotes as per customer signed agreement.
• Reconciliation of Invoices and resolving Billing Issues raised by customers.
• Ensure new customer locations are set up and verify completion Ensuring adherence to SLA's in terms of
Productivity and Quality.
• Processing of orders within Siebel system and updating of all relevant fields to ensure accurate hand-offs to
supporting organizations ensuring accurate customer entitlement.
• Ensures all approvals and signatures are in place prior to order booking.
• Manage pending orders and release them for billing appropriately
• Conducting meetings with operation managers for status update on process developments.
• Collaborate with and support locally based Order Management Specialist in the regional COMCs in APAC, EMEA
and RAM as appropriate for the role.
• Conducting monthly/weekly conference calls with clients and out stakeholders.
• Managing and reviewing customer database.
• Assisting credit management team in issuing credits, checking customer profile, invoice corrections, cosmetic
reprint etc.
• Possess a good working knowledge of systems and processes and compliance with company policies.
Awarded:
• Awarded as Best Performer in 2014.
• Bronze award in 2014
2. EDUCATIONAL CREDENTIALS
Qualification Institution Course Year of passing
GRADUATED
M.S Ramaiah
College of Arts
Science and
Commerce
B. Com 2010-2013
PUC/XII
Seshadripuram pre-
university college
SEBA 2007 -2009
SSLC/X
New Carmel
English School
state 2005-2006
PERSONAL DETAILS
Date of Birth : 22-02-1993
Fathers Name : NANJAPPA P. K
Languages Known : Hindi, English, Kannada, Coorgi
Location Preference: Bangalore
DECLARATION:
I certify that all the information furnished above is true and complete to the best of my
Knowledge, if you give a chance I assure that I will strive to my best to the satisfaction
Of my managers and for the organization
(Yeshica PN)
![Yeshica P N
Phone: (M) +91 9620533581
Email: yeshicap.n@gmail.com
To secure a dynamic position in a professionally challenging environment where my analytical skills and
organizational ability will be utilized to the utmost level and provides enough scope to explore my knowledge to
serve the organization to the best of my ability and skills
SYNOPSIS
• Strong customer service, communication and teamwork skills.
• Proven ability to quickly analyze key business drivers and develop strategies to grow the bottom-line
• A self-motivated professional.
• Knowledgeable- resourceful about industry. (Currently I am on)
• Insightful- high motivated to learn and experience.
• Skilled at balancing and prioritizing multiple tasks to meet deadlines.
• Highly organized prioritize effectively- detail-oriented.
PROFESSIONAL EXPERIENCE
Currently working with, [From: June 24th
2013]
Thomson Reuters
Position: Order Management specialist 3
Key Deliverables:
• Manage order tracking (order to cash) and opportunity creation in Siebel and Sales Force.
• Drafting new standard contracts, renewals, order forms and get that signed from client.
• Processing & Validating the Quotes as per customer signed agreement.
• Reconciliation of Invoices and resolving Billing Issues raised by customers.
• Ensure new customer locations are set up and verify completion Ensuring adherence to SLA's in terms of
Productivity and Quality.
• Processing of orders within Siebel system and updating of all relevant fields to ensure accurate hand-offs to
supporting organizations ensuring accurate customer entitlement.
• Ensures all approvals and signatures are in place prior to order booking.
• Manage pending orders and release them for billing appropriately
• Conducting meetings with operation managers for status update on process developments.
• Collaborate with and support locally based Order Management Specialist in the regional COMCs in APAC, EMEA
and RAM as appropriate for the role.
• Conducting monthly/weekly conference calls with clients and out stakeholders.
• Managing and reviewing customer database.
• Assisting credit management team in issuing credits, checking customer profile, invoice corrections, cosmetic
reprint etc.
• Possess a good working knowledge of systems and processes and compliance with company policies.
Awarded:
• Awarded as Best Performer in 2014.
• Bronze award in 2014](https://image.slidesharecdn.com/7aa68946-bcd9-47cc-9b77-e39a1fe1a622-160823075104/85/yeshica-resume-1-320.jpg)
