1. ROBERT E. JULIANO
1427 Conestoga Road • Chester Springs, PA 19425
bob_juliano@verizon.net • Home: (610) 827-1308 • Cell: (610) 390-9699
OPERATIONS AND PROCESS MANAGEMENT
 Principled, high level of integrity, dedicated, loyal, dependable, hard-working, strong work ethic
 Experienced, hands-on, highly motivated, proactive, knowledgeable, multi-talented professional
 Talent-cultivating competencies, leadership, training, team-building, motivating and mentoring
 Personable, confident, great people skills, highly effective communicator and relationship builder
 Strong negotiator, crisis mitigation, conflict resolution and strategic problem solving expertise
 Innovative, resourceful, loves a challenge, tenacious, focused, decisive, thrives under pressure
 Strong tactical and implementation skills, drives program successes and corporate profitability
 Goal-oriented, results-driven, client-focused, multi-tasking, thinks on feet, goes the extra mile
AREAS OF EXPERTISE
Process Management Fulfillment Programs Inside Sales Leadership / Supervision
Strategic Planning Warehouse Operations Client Service / Relations Hiring / Training / Firing
Operation Improvements Inventory Control Web Development/Testing Staff Development
Cost Containment Shipping / Logistics Sales Presentations Performance Reviews
Financial Acumen Vendor Management P&L Responsibility Team Builder
CAREER SYNOPSIS
Logicsource, Inc 2011 – Present
Procurement Manager, on site at GlaxoSmithKline (PHL)
 Effectively assimilated into clientculture in a heavily matrix’d organization and demonstrating client’s core values
 Provide consultative services to “agencies ofrecord” and brand managementfor material and design
efficiencies.
 Function as subjectmatter expert of proprietary LogicSource procurementsoftware,clientworkflow and client
financial systems
 Manage and provide input(solicited and unsolicited) to client’s internal process and procedures.
 Ensure compliance with and reporton monthlyclient SLA (Service Level Agreement) metrics
 Manage clientrelationships,lead strategic interaction with key stakeholders and maintain a deep understanding
of client’s business activities and priorities
 Drive business growth through relationships with internal stake holders
 Manage performance ofclientspecific metrics which monitor quantitative,qualitative and fiscal key performance
indicators
 Create and manage processes thatcultivate long-term,mutuallybeneficial clientpartnerships

2. e-LYNXX Corporation 2010 – Present
Client Services Manager, American Print Manager – Print Procurement Services
 Supportprospecting activities including participating in sales presentations,leading system demonstrations and
providing subjectmatter expertise
 Provide system and process training to key client stakeholders
 Provide leadership and assume responsibilityfor clientprogram deploymentactivities
 Manage clientrelationships,lead the strategic interaction with key stakeholders and maintain a deep
understanding ofclient’s business activities and priorities
 Drive business growth ofassigned clients
 Manage performance ofclientspecific metrics which monitor quantitative,qualitative and fiscal key performance
indicators
 Provide guidance and mentoring to clientservices specialists
 Create and manage processes thatcultivate long-term,mutuallybeneficial clientpartnerships
 Create, organize and implementimprovementprograms to achieve clientand companygoals
 Innovate processes,systems,organization and culture
ROBERT E. JULIANO Page 2
Rodale, Inc Emmaus, PA 2001 – 2008
Senior Director,Print Production – Managedfive operating teams with an aggregate annual spend of $60MM
 Strong clientmanagementskills, proactively establishing and maintaining strong business partner relationships
with senior and “C” level management,and internal and external client base.
 Developed clientservice procedures and established “Standard Operating Procedures” (S.O.P’s) for client
management,improving overall efficiencies byreducing costs and improving profitability.
 Improved supplychain efficiencies for productand direct mail procurementby directing strategic sourcing efforts
and estimating for all print procurementneeds.
 Designed and implemented system for storing Custom Publishing and promotional materials in an on-site
warehouse.
 Managed the procurement,shipping and fulfillmentofCustom Publishing products,monitoring inventory,
budgets,ensuring on time deliveryto clientwarehouses.
 Restructured departmentand implemented new software saving $120Min additional headcount.
 Designed,tested and trained staffand vendors on a proprietary, custom-designed,on-line reverse auction
system and an internet based “RequestFor Information/RequestFor Quotation” (e-RFI/RFQ) system to provide
consistentspecifications to vendors and facilitate competitive pricing from an approved vendor source.
 Improved paper inventory turnover reducing paper inventory by 700M pounds saving $50,200 per year in vendor
warehouse storage fees.
 Provided leadership,training,mentoring and coaching ofteam members on a continual basis to help further their
development,expertise and performance.
 Managed internal departments and vendors to ensure conformance to budgetand schedule,raising red flags
when it appeared that budgets or timeframes would be exceeded.

3. TV Guide, Radnor, PA 1997 – 2001
Senior Manager,Magazine Production
 P&L responsibilityfor Advertising Production departmentwith annual revenue in excess of $15MM.
 Improved aggregate paper inventory turn at multiple locations from 10 weeks to 6 weeks reducing capital tied up
in inventory by $13MM.
 Front to back supplychain responsibilityfor the weekly manufacture,distribution and mailing of9MM copies of
the TV Guide magazine.
 Proactively collaborated with external clients and senior managementon special projects to interprettheir needs
and to ensure their needs were met.
 Successfullymanaged production team of7 professionals byproviding leadership,mentoring,cross-training,
consistentdirection and monitoring overall team performance.
Reader’s Digest, Pleasantville, NY 1982 – 1997
Assistant Manager,Production/Operations
 Prepared and Managed $95MM manufacturing budgetfor the Reader’s DigestMagazine.
 Coordinated global procurementand supplychainofdirectmail components.
 Managed InternationalPaper-Poolrebateprogram across 27 subsidiaries and4 international paper companies
adjustingpurchases in orderto maximize annualrebates.
 Managed domestic attached mail procurementand supplychain including components,personalization,paper
and letter-shop services.
 Multi-functionalProcessImprovementTeam Lead responsiblefor identifying and flowcharting refundprocessing
processes and informationflows andrecommending changes thatresultedin annualsavings of$79M
ROBERT E. JULIANO Page 3
Reader’s Digest, Cont’d
In addition,I have successfullyheld positions as Corporate CostAccountant,Plant Accountant, and Materials
Procurementand Inventory Control.
 Managed quarterly and annual physical inventories ofraw materials,work in process,and finished goods in
multiple warehouse locations.
 Maintained inventory by reviewing daily reports and monthly physical counts,and reconciling variances.
 Responsible for order processing and expediting,monitoring and maintaining inventorylevels,and presenting
detailed real time inventory reports to management.
EDUCATION
Bachelor of Science (BS) Business Administration Iona College New Rochelle, NY
PROFESSIONAL TRAINING
 Statistical Process Control – – Rochester Institute of Technology
COMPUTER SKILLS
 Microsoft : Excel, Word, Access, PowerPoint, Outlook, Visio