Tami Singleton has over 5 years of experience in customer service and medical fields. She has an Associate's Degree in Medical Billing and Coding and is certified in BLS CPR, HIPAA, and OSHA. Her most recent role was as a Collection Specialist at Parallon where she performed tasks like calling payers, mailing medical records, and filing timely appeals. She is seeking a new opportunity that utilizes her skills in insurance verification, medical terminology, billing, and office administration.
1. Tami Singleton cMA
2617 Ashglen Dr. Garland, TX 75043
Cell: (469) 271-7007
Email: gavinsmommy99@gmail.com
Summary
A highly motivated, energetic, and enthusiastic Collection Specialist with over five years of customer service
experience. Strengths include: strong collections etiquette, as well as professionalism, leadership qualities, and
comfort in a team player role.
Education
DeVry College Medical Billing and Codding Present Online
Carrington College Associates Degree 06/2015 Online
Carrington College Medical Assisting 10/2014 Mesquite,TX
Awards: Scholastic Merit
Certification:BLS CPR / AED expiries 01/2018, HIPAA, OSHA trained
North Mesquite Diploma 05/2004 Mesquite,TX
Skills
American Sign Language
Proper telephone etiquette
Scheduling appointments
CPT & ICD-9 coding
Medical terminology
Billing knowledge
Cash handling
Filing
Marketing management
EMR’s
Microsoft Office 07,10
Artiva knowledge
Concuity knowledge
R-Com knowledge
HPF
Mailing medical records
Timely filing appeals
Workers Compensation laws
E-Tran
E-Cash
Professional Experience
Parallon Collection Specialist 01/2015- Present Irving, TX
Called payer to get claim status/ Pushed payerto pay
Mailed medical records
Past timely filing appeals
Correcting adjustments
Updating patient demographics
Filed BRC hearing with TDI
Cook Chiropractic Medical Assistant Extern 180 hours completed Garland, TX
Assisted in insurance verification
Filing patient charts/ input new patient demographics
Answered phones/ set appointments
Assisted in the daily upkeep of the office
Dictation of chief complaint
Waffle House Waitress 03/2013-07/2013 Garland, TX
Greeted guest and accompanied them to their tables
Served food and beverages
Took necessary actions to resolve any complaints
Handled food orders, preparation, and payment
Texas Car Title Branch Manager 01/2012-07/2012 Dallas, TX
Processed customer loan applications
Answered customer inquiries regarding loan and product offerings
Assisted in the daily upkeep of store premises and opening and closing of the store
2. Participated in roadside marketing as needed
Domino’s Pizza Delivery Driver/Insider 09/2011-01/2012 Garland, TX
Delivered pizza to customers in a timely manner
Collected payment and assisted in food preparation
Minor janitorial work
Answered phones,responded to customer orders and complaints
Girling Home Health Home Health Aide 04/2010-07/2011 Dallas, TX
Assisted clients with personalhygiene who have mental and physical ailments
Provided daily living assistance by serving meals, and feeding clients
Accompanied clients to appointments and activities
Took care of daily shopping,cleaning, and house hold management
Montronics EDO 02/2008-03/2009 Dallas, TX
Interpreted coded alarm signals and dispatched emergency agencies
Contacted the premise to verify alarm signals
Completed accurate and timed logs and documented all calls and action in automated systems
Transferred calls to appropriate departments for problem resolution and notified management of account
irregularities
Showplace Lanes Lane Waitress 04/2005-11/2005 Garland, TX
Took customer orders
Served food and beverages to the bowling lanes
Gave customers the best birthday experience
Minor janitorial work
O’riley Auto Parts Delivery Driver 07/2004-04/2005 Seagoville, TX
Answered phones and delivered parts to auto care shops
Worked parts counterwith face to face customer service
Received and input stock items into computer system
Conflict resolution
Kids Green Acre Teacher Assistant 08/2003-05/2004 Garland, TX
Assisted lead teacher with lesson planning
Prepared and handed out the snack
Helped with toileting and dressing
Assisted with nap time duties