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JOHN HOOD
302 Perimeter Center North, Atlanta, GA 30346
Home: 4708092162 - Cell: 4708092162 - John@pcaliber.com
PROFESSIONAL SUMMARY
Driven Executive Assistant adept at developing and maintaining detailed administrative
and procedural processes that reduce redundancy, improve accuracy and efficiency and
achieve organizational objectives. Administrative professional possessing a strong
desire to learn and grow professionally. Proficient in MS Office. Persuasive speaker and
negotiator. Personal Trainer skilled at motivating and coaching clients to meet personal
health and fitness goals. Excellent interpersonal and time management skills.
SKILLS
Excellent communication skills
Strong interpersonal skills
Accurate and detailed
Advanced MS Office Suite knowledge
Resourceful
Dedicated team player
Pleasant demeanor
Customer targeting
Prospecting
Internet marketing
Marketing and advertising
Energetic and driven
People-oriented
Flexible
Dependable
Enthusiastic about networking
Reliable
Motivated team player
Proper exercise techniques
Highly motivating
Energetic personality
Wellness coaching
Health and wellness expertise
Customer interface expertise
Talented client relations manager
Skilled in call center operations
Multi-line phone operation proficiency
Strong problem solving aptitude
Persuasive speaker
Persuasive negotiator
Strong interpersonal skills
Resolution-oriented
Positive outlook
Excellent communication skills
Excellent work ethic
WORK HISTORY
11/2015 to 02/2016Executive Assistant
Creative Management Group INC – Dunwoody, GA
Managed the CEO's complex and frequently changing travel arrangements and
coordinated the pre-planning of trips.
Compiled and analyzed sales and marketing reports.
Managed external contacts for CEO and kept track of periodic communication needed
for priority contacts.
Developed and maintained an alert system for upcoming deadlines on incoming
requests and events.
Located and attached appropriate files to incoming correspondence requiring replies.
Composed and drafted all outgoing correspondence and reports for managers.
Maintained computer and physical filing systems.
Received, screened and routed incoming calls.
Provided complete meeting support including preparing materials and taking notes.
Created reports and presentations.
Handled all incoming business and client requests for information.
Leveraged advanced skills and training to support operational needs of multiple
departments.
Met challenging quotas for productivity and accuracy of work.
Directed guests and routed deliveries and courier services.
Examined, categorized and sorted incoming documents.
Created reports, correspondence and spreadsheets with Microsoft Office programs.
Followed-up with staff and customers regarding missing or needed information.
Upheld confidentiality of all information.
10/2013 to 10/2015Entrepreneur
P-Caliber Electronics – North Atlanta, GA
Directed targeted marketing efforts that introduced new products and promoted
product visibility.
Marketed and sold a full range of consumer electronics products, including Smart
TVs and Laptop computers.
Managed business finances, including paying vendors and suppliers for products
services rendered.
Managed buying and selling of goods online via third-party sales venues such as
eBay and Etsy.
Prospected to obtain new accounts while maintaining relationships with existing
accounts.
Optimized the P-Caliber Electronics website and the main company blog to boost
traffic to the sites.
Monitored income expense sheets to track and adjust expenses.
Researched public perception of products and services and used information gathered
to guide strategy development.
Documented all customer inquiries and comments thoroughly and quickly.
Coordinated between billing department and customers to resolve problems.
Responded to all customer inquiries thoroughly and professionally.
Referred unresolved customer grievances to designated departments for further
investigation.
Placed special merchandise orders for customers.
Answered customer questions about product availability and shipment times.
Accurately logged all daily shipping and receiving orders.
08/2010 to 06/2013Personal Trainer
Phix Fitness – The Gables Metropolitan (Gym)
Maintained detailed personal training records and updated progress after each
session for each client served.
Designed enjoyable and innovative customized training programs based upon fitness
goals.
Educated clients on effective ways to exercise while on business travel, at home and
on vacation.
Instructed gym members about correct use of weight resistance and cardiovascular
equipment.
Worked with clients to improve their overall endurance, strength, flexibility and
balance.
Scheduled and conducted fitness orientation appointments with new members.
Monitored proper execution and form of all clients and gently adjusted their
positions.
Educated clients about the long term health benefits of balanced diets and exercise
programs.
01/2001 to 09/2006Artist Management - Production
Boom Room Productions – Atlanta, GA
Composed, arranged and recorded more than 150 original songs.
Interpreted and modified music to personalize performances.
Organized and managed concerts, master classes and recordings.
Achieved desired tonal and harmonic balance by communicating clearly with
musicians.
Studied scores at length to learn music in detail and develop suitable interpretations.
Directed planning, budgeting, studio selection and quality assurance efforts.
02/2000 to 12/2000Courier
FedEx – Sandy Springs, GA
Verified each delivery against shipping instructions before delivering to customers.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Loaded truck and properly secured items to prevent damage during transportation.
Completed on-time deliveries by choosing the best and most efficient routes.
Drove company truck for local pick-ups and deliveries.
Recorded each delivery using the proper paperwork before leaving the warehouse.
Inspected truck equipment and supplies and reported problems and safety hazards to
supervisors.
Recorded delivery information using tracking device.
02/1999 to 01/2000Sales Representative
Banner Ford – Decatur, GA
Attended monthly sales meetings and quarterly sales trainings.
Negotiated prices, terms of sales and service agreements.
Wrote sales contracts for orders obtained and submitted orders for processing.
Met existing customers to review current services and expand sales opportunities.
Maintained knowledge of current sales and promotions, policies regarding payment
and exchanges and security practices.
Contacted new and existing customers to discuss how their needs could be met
through specific products and services.
Selected the correct products based on customer needs, product specifications and
applicable regulations.
Built strong client relationships and provided high value-adding services.
Listened attentively to client feedback and worked with product development team
to introduce revolutionary service .
03/1998 to 02/1999Customer Service Representative
Office Depot Call Center – Doraville, GA
Defused volatile customer situations calmly and courteously.
Addressed and resolved customer product complaints empathetically and
professionally.
Gathered and verified all required customer information for tracking purposes.
Accurately documented, researched and resolved customer service issues.
Mastery of customer service management systems and databases.
Referred unresolved customer grievances to designated departments for further
investigation.
Acted professionally and patiently when addressing negative customer feedback.
Effectively managed a high-volume of inbound and outbound customer calls.
Analyzed call volume and average call time to monitor Customer Service
Representative performance and productivity.
Managed customer calls effectively and efficiently in a complex, fast-paced and
challenging call center environment.
03/1997 to 02/1998Customer Service
Teleservice Technologies – Duluth, GA
Retained clients to build brand awareness and generate leads while managing
internal and external online marketing campaigns and programs.
Created key Internet marketing activities to acquire and retain new clients through
email campaigns, affiliate marketing, and social media.
Investigated and resolved customer inquiries and complaints in an empathetic
manner.
Met all customer call guidelines including service levels, handle time and
productivity.
Solved unresolved customer issues.
Promptly responded to inquiries and requests from prospective customers.
Strong leader of customer support staff.
Facilitated inter-departmental communication to effectively provide customer
support.
Updated customer orders from start to finish in an accurate and timely manner.
EDUCATION
2011 Bachelor of Science: Business Administration
Western Governors University - Salt Lake City, UT
Coursework includes Economics
Coursework includes Entrepreneurial Management
Coursework includes Organizational Behavior

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Executive Administrative Assistant

  • 1. JOHN HOOD 302 Perimeter Center North, Atlanta, GA 30346 Home: 4708092162 - Cell: 4708092162 - John@pcaliber.com PROFESSIONAL SUMMARY Driven Executive Assistant adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives. Administrative professional possessing a strong desire to learn and grow professionally. Proficient in MS Office. Persuasive speaker and negotiator. Personal Trainer skilled at motivating and coaching clients to meet personal health and fitness goals. Excellent interpersonal and time management skills. SKILLS Excellent communication skills Strong interpersonal skills Accurate and detailed Advanced MS Office Suite knowledge Resourceful Dedicated team player Pleasant demeanor Customer targeting Prospecting Internet marketing Marketing and advertising Energetic and driven People-oriented Flexible Dependable Enthusiastic about networking Reliable Motivated team player Proper exercise techniques Highly motivating Energetic personality Wellness coaching Health and wellness expertise Customer interface expertise Talented client relations manager Skilled in call center operations Multi-line phone operation proficiency Strong problem solving aptitude Persuasive speaker Persuasive negotiator Strong interpersonal skills Resolution-oriented Positive outlook Excellent communication skills Excellent work ethic WORK HISTORY 11/2015 to 02/2016Executive Assistant Creative Management Group INC – Dunwoody, GA Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips. Compiled and analyzed sales and marketing reports. Managed external contacts for CEO and kept track of periodic communication needed for priority contacts. Developed and maintained an alert system for upcoming deadlines on incoming requests and events. Located and attached appropriate files to incoming correspondence requiring replies. Composed and drafted all outgoing correspondence and reports for managers. Maintained computer and physical filing systems. Received, screened and routed incoming calls. Provided complete meeting support including preparing materials and taking notes. Created reports and presentations. Handled all incoming business and client requests for information. Leveraged advanced skills and training to support operational needs of multiple departments. Met challenging quotas for productivity and accuracy of work. Directed guests and routed deliveries and courier services. Examined, categorized and sorted incoming documents. Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • 2. Followed-up with staff and customers regarding missing or needed information. Upheld confidentiality of all information. 10/2013 to 10/2015Entrepreneur P-Caliber Electronics – North Atlanta, GA Directed targeted marketing efforts that introduced new products and promoted product visibility. Marketed and sold a full range of consumer electronics products, including Smart TVs and Laptop computers. Managed business finances, including paying vendors and suppliers for products services rendered. Managed buying and selling of goods online via third-party sales venues such as eBay and Etsy. Prospected to obtain new accounts while maintaining relationships with existing accounts. Optimized the P-Caliber Electronics website and the main company blog to boost traffic to the sites. Monitored income expense sheets to track and adjust expenses. Researched public perception of products and services and used information gathered to guide strategy development. Documented all customer inquiries and comments thoroughly and quickly. Coordinated between billing department and customers to resolve problems. Responded to all customer inquiries thoroughly and professionally. Referred unresolved customer grievances to designated departments for further investigation. Placed special merchandise orders for customers. Answered customer questions about product availability and shipment times. Accurately logged all daily shipping and receiving orders. 08/2010 to 06/2013Personal Trainer Phix Fitness – The Gables Metropolitan (Gym) Maintained detailed personal training records and updated progress after each session for each client served. Designed enjoyable and innovative customized training programs based upon fitness goals. Educated clients on effective ways to exercise while on business travel, at home and on vacation. Instructed gym members about correct use of weight resistance and cardiovascular equipment. Worked with clients to improve their overall endurance, strength, flexibility and balance. Scheduled and conducted fitness orientation appointments with new members. Monitored proper execution and form of all clients and gently adjusted their positions. Educated clients about the long term health benefits of balanced diets and exercise programs. 01/2001 to 09/2006Artist Management - Production Boom Room Productions – Atlanta, GA Composed, arranged and recorded more than 150 original songs. Interpreted and modified music to personalize performances. Organized and managed concerts, master classes and recordings. Achieved desired tonal and harmonic balance by communicating clearly with musicians. Studied scores at length to learn music in detail and develop suitable interpretations. Directed planning, budgeting, studio selection and quality assurance efforts. 02/2000 to 12/2000Courier
  • 3. FedEx – Sandy Springs, GA Verified each delivery against shipping instructions before delivering to customers. Contacted customers prior to delivery to confirm and coordinate delivery times. Loaded truck and properly secured items to prevent damage during transportation. Completed on-time deliveries by choosing the best and most efficient routes. Drove company truck for local pick-ups and deliveries. Recorded each delivery using the proper paperwork before leaving the warehouse. Inspected truck equipment and supplies and reported problems and safety hazards to supervisors. Recorded delivery information using tracking device. 02/1999 to 01/2000Sales Representative Banner Ford – Decatur, GA Attended monthly sales meetings and quarterly sales trainings. Negotiated prices, terms of sales and service agreements. Wrote sales contracts for orders obtained and submitted orders for processing. Met existing customers to review current services and expand sales opportunities. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Contacted new and existing customers to discuss how their needs could be met through specific products and services. Selected the correct products based on customer needs, product specifications and applicable regulations. Built strong client relationships and provided high value-adding services. Listened attentively to client feedback and worked with product development team to introduce revolutionary service . 03/1998 to 02/1999Customer Service Representative Office Depot Call Center – Doraville, GA Defused volatile customer situations calmly and courteously. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Accurately documented, researched and resolved customer service issues. Mastery of customer service management systems and databases. Referred unresolved customer grievances to designated departments for further investigation. Acted professionally and patiently when addressing negative customer feedback. Effectively managed a high-volume of inbound and outbound customer calls. Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. 03/1997 to 02/1998Customer Service Teleservice Technologies – Duluth, GA Retained clients to build brand awareness and generate leads while managing internal and external online marketing campaigns and programs. Created key Internet marketing activities to acquire and retain new clients through email campaigns, affiliate marketing, and social media. Investigated and resolved customer inquiries and complaints in an empathetic manner. Met all customer call guidelines including service levels, handle time and productivity. Solved unresolved customer issues. Promptly responded to inquiries and requests from prospective customers.
  • 4. Strong leader of customer support staff. Facilitated inter-departmental communication to effectively provide customer support. Updated customer orders from start to finish in an accurate and timely manner. EDUCATION 2011 Bachelor of Science: Business Administration Western Governors University - Salt Lake City, UT Coursework includes Economics Coursework includes Entrepreneurial Management Coursework includes Organizational Behavior