This document discusses effective communication skills in nursing practices. It begins by defining communication and its importance in nursing. The document then outlines the communication process, including the sender, message, channels of communication, receiver, and feedback. It also discusses types of communication including verbal, nonverbal, and written. Barriers to communication and skills to improve communication are presented, such as listening skills, managing stress, and assertiveness. The document concludes by examining the effect of communication skills at different levels including nurse to nurse, nurse to superiors, nurse to subordinates, and nurse to clients.

1. BY
MAHMOUD HAZEM MOHAMED
4TH YEAR STUDENT
FACULTY OF NURSING
SOHAG UNIVERSITY
EFFECTIVE
COMMUNICATION SKILL
in NURSING PRACTICES

2. Outlines
 Introduction
 Purpose of communication for nursing
 Communication process
 Types ( form)of communication
 The communication flow
 Barrier of communication
• Skills need to improve communication
• Communication at different level

3. COMMUNICATION
 Communication is the basic element of human
interactions that allows nurses to establish,
maintain and improve contacts with others.
 Communication is “a process by which two or more
people exchange ideas, facts, feelings or
impressions in ways that each gains a ‘common
understanding’ of meaning, intent and use of a
message.

4. CONT>>>>>
 Increases in nursing communication can lessen medical
errors and make a difference in positive patient
outcomes. to enhance and standardize communication.
 According to Ros Wright, “increased recovery rates, a
sense of safety and protection, improved levels of
patient satisfaction and greater adherence to treatment
options” as well-documented results of effective
communication

5. Purpose of communication in
nursing
1. To exchange information between nursing personnel
As nursing report at end of shift to personal coming on
duty
2. To initiate action as to initiate nursing care be the issue
of doctor order
3. To interpret or explain as interpret or explain techniques
and procedure through the use of nursing procedure
manuals
4. To solve problem

6. communication process

7. Communication process
 Sender :-The sender (communicator) is the
originator of the message. Sender formulates,
encodes and transmits the information which he/she
wants to communicate.
 message :-is the information/desired behaviour in
physical form which the communicator transmits to
his audience to receive, understand, accept and act
upon

8. Communication process
Channel of communication
formal In formal

9. Formal channel of communication :-
communication is transmit from superior to
subordinate such as order from head nurse to
staff nurse
In formal channel of communication:-
This types of communication built around
social relationship of member and doesn’t
follow delegate line of authority

10. Communication process
CONT>>>>>
Receiver:-Who receives messages from the
sender, decoding, interprets the meaning and
giving feedback.
Feed back :- It is the flow of information
from receiver to the sender, the reaction to
the message.

11. VERBAL COMMUNICATION
NON VERBAL
COMMUNICATION
Types of communication

12. Types of communication
Verbal
Non
verbal

14. Verbal communication
1. Write:-
• Directives :- are administrative order or gives
instruction
• Manuals of operation :- written procedure
and technique are develop in each
department and kept on file as drug formula
and diet manual

15. Reports and record :- as patient
record, personnel records and
administrative reports
Requisition :- requisition for
equipment and supplies

16. Verbal communication
CONT>>>>>
FACE TO FACE
COMMUNICATION
Oral communication

17. The communication flow

18. Barriers of communication
.
Nurses who are aware of
the common barriers to effective
communication will be able to
anticipate and properly react to
any roadblocks. With this focus,
nurses can help ensure optimal
communication and patient care.

19. Health care professional barriers
1. Environmental items such as lack of time or
support
2. staff conflict and high workload
3. fear and anxiety related to causing the patient to
be distressed by talking or responding to
question
4. other barriers such as a lack of skills or strategies
for coping with difficult emotions, reactions or
questions.

20. skills to improve communication
1. Become an engaged listener
2. Pay attention to nonverbal
signals
3. Keep stress in check
4. Assert yourself

21. How do you become an engaged
listener?
1. Focus fully on the speaker
2. Avoid interrupting or trying to redirect the
conversation to your concerns
3. Show your interest in what's being said
4. Try to set aside judgement.
5. Provide feedback

22. Tips for improving how you read
nonverbal communication
1. Be aware of individual differences
2. Look at nonverbal
communication signals as a group

23. Tips for improving how you deliver
nonverbal communication
1. Use nonverbal signals that match up
with your words
2. Adjust your nonverbal signals
according to the context
3. Use body language to convey positive
feelings

24. To deal with stress during
communication:
1. Recognize when you’re becoming stressed.
2. Take a moment to calm down
3. Bring your senses to the rescue and
quickly manage stress by taking a few
deep breaths
4. Look for humor in the situation.

25. To improve assertiveness:
1. Value yourself and your options
2. Know your needs and wants
3. Express negative thoughts
4. Receive feedback positively

26. How to solve this
problems ?
1. You feel the call schedule is unfair.
2. Your patient complains to the billing office
about a bruise from an intravenous venipuncture,
but had never mentioned it to you.
3. One of the nurses you work with always seems
to be angry and unhappy.

27. 4. When you joined the practice, you were promised
health insurance coverage after 90 days, but it's
been 6 months, and you and your family still
aren't covered.
5. One doctor is always late for staff meetings, but
no one ever says anything.

28. Effect on use communication skill at
Different level
1.Nurse – nurse
2.Nurse –superiors
3.Nurse - subordinates
4.Nurse – client

29. 1. Reduce conflicts
2. It is for the delivery of quality and safe
care
3. Depends on the type of care practices
,nurses needs to handover reports of
client to next person involved.
Nurse – nurse

30. The nurse manager ,doctors and
specialist are the to the nurses by the
virtue of hierarchical level in the
organization, it means that Each
Member Should Maintain Respect
Nurse –supervisor

31. subordinates means the juniors, aids
or other hospital assistance
much of the communication at
this level is for directing and
delegation the work
Nurse - subordinates

32. 1- It is the core of nursing services
2- Needs to be aware about different levels or age group of the
client
3- Choose appropriate mode of communication to convey
message
Should be aware that what can be communicated and what
should be kept confidential
Nurse - client

33. Ethics of good
communication skill
1-Learn to respect others
2-Avoid being emotional
3-Maintain eye to eye contact
4-Present acceptable tone of voice and body language
5-Do not use offensive languages
6-Learn to listen