This document discusses effective communication skills for doctors. It emphasizes that 70% of patients can be diagnosed through communication alone, and good communication leads to higher patient satisfaction and fewer malpractice suits. The document outlines aims of communication like making accurate diagnoses and giving patients opportunities to express feelings. It then provides guidance on vocabulary, non-verbal cues, reflective listening, summarizing, allowing silence, and addressing sensitive topics and suppressed emotions to facilitate open communication. The overall message is that communication is essential for quality patient care.