Antonia Ward has over 10 years of experience working in personal assistant and administrative roles in the financial services industry in Singapore. She currently works as a personal assistant to a senior consultant at International Financial Services, where her responsibilities include client servicing, establishing new business connections, and ensuring sales targets are met. Previously she has held roles as a personal assistant at several major banks such as Barclays, Deutsche Bank, Goldman Sachs, and Morgan Stanley, where her duties included diary management, travel arrangements, expense reporting, and client servicing. She has a degree in general studies and sociology and is proficient in Microsoft Office applications.

1. Antonia Ward
05-04, 21 Kim Yam Road, Singapore, 239332
(M) 91817339 toniward21@hotmail.co.uk
Work Experience
International Financial Services - Personal Assistant to Senior Consultant Aug 2015-Date
 Client Servicing
 Liaising with clients and dealing with queries
 Setting up meetings with clients
 Establish new business connection in Singapore to enhance business
 Ensure sales and targets are met on a periodic basis
 Complete all paperwork for new sign ups and be the main point of contact
 Organised ‘Lead Gathering’ events such as quiz nights and an IFS Stand at a
Christmas shopping fair in order to gather new ‘warm’ leads for the team.
Tullett Prebon SGP Limited - Personal Assistant to Head of E Broking October 2013 - July 2014 (Maternity Leave)
 Worked mainly on project SEF, organising clients and activating them to trade
 Project Management
 Client Servicing
 Client Entertaining
 Ad Hoc Duties
M&G Investments SGP- Personal Assistant to MD/ Team of 8 February 2013 - August 2013 (Contract)
 Client Servicing
 Events & Project Management
 Created and put togethera new M&G Associate Handbookfor the company
 Organised complex meeting schedules
 Handled expense reports for the team
 Ad Hoc Duties
 Answering the main line
 Managing customer relationships
 Creating monthly Sales Reference Packs
Barclays SGP – Executive Assistant to MD/ Head of Asia Credit Sales & Team of 26 Mar 2012 – Feb 2013 ( 1 yr contract)
 Provided administrative support to 3/4 Managing Director’s plus 2 busy team’s within the trading floor area
 Booking international/European travel for all of the department and typing up detailed itineraries
 Booking restaurants / taxis / meeting rooms / conferences / VC calls / Typing up documents
 Complex Expenses, sorted through a back log of 6 months of expenses for the FX Sales Team
 Prepare weekly internal meeting material for MD’s
 Extensive use of Outlook to include Inbox management
 Extensive diary management and meeting co-ordination
 Compiled Mooncake orders/delivery
 Order Stationary
 Create excel spreadsheet’s forbudget’s/teamholidays
 Co-ordinate meeting itinerary’s for London Staff when they travel to Asia
 Set up new starters/orderblackberry’s/create travel profiles/ migrate systems etc.
 Provided support during BAF week to 3 MD’s from the London Office
 Arrange any seating changes
Nomura– Personal Assistant to MD/ Head of Emerging Markets in IBD & Cover for SCG Team Feb 2011 - Feb 2012
 Provided administrative support to an MD plus a very busy team within the trading floor area of IBD
 Provided comprehensive support to MD and team
 Significant phone contact at a senior level, both with clients and internally
 Provided personaladministrative support to MD
 Extensive use of Outlook to include Inbox management
 Extensive diary management and meeting co-ordination
 Extensive and complex travel arrangements: co-ordination of flights, tickets, FX, accommodation and ground
transportation
 Arranging Roadshows
 Management of expense reimbursement and account reconciliation process within Nomura policy
 Project administration

2.  Entering data into the internal management information systemon bankers’ behalf
 Timely production of presentation material which may involve liaising with computer graphics
 Provided absence coverto otherteam members as required
 Managing a Budget
 Managing an Assistant
Deutsche Bank – Personal Assistant to MD in Legal Risk and Capital December 2010 – February 2011
 Travelled to Germany on 2 occassions to work in the Frankfurt Office
 Covering phone lines to high level board members of Deutsche Bank
 Extensive and Complex Diary Management / Extensive Overseas Travel Management, arranging cars, travel,
hotels etc.
 Personal organization; arranging parties, drinks, DJ’s, food, schooling.
 Creating Powerpoint presentations and making edits.
 Covering my MD’s Inbox, assisting where possible,sending emails on his behalf
 Arranging complex meetings
 Approving expenses, Approving Holidays for the team
 PMO System
Morgan Stanley – Executive Assistant in Operations for 5 ED’s and Team February 2010 – November 2010
 Extensive Diary management for ED’s, Extensive Overseas Travel Management, Powerpoint Presentations
 Assisting and supporting visitors to the London office
 Ensuring accurate organisation charts are prepared and uploaded on a monthly basis,Staff Absence
Management System
 General office management issues/follow ups
 Space Management – working on quarterly space returns, Co-ordinated all moves and processes
 Integration of new hires into the department
 Complex expenses and invoices for Officers
Barclays Capital – Executive Assistant in SCM November 2009 – February 2010
 Diary management for team of 16
 Raising Requests for team, including blackberry issues,remote access,access to folders etc.
 Booking international/European travel for all of the department and typing up detailed itineraries
 Organising candidate interviews and collecting feedback for Head of the SCM Team
 Complex expenses/Stationary Orders/Tracking Holidays/Archiving
 Organising Deal files
 Booking restaurants / taxis / meeting rooms / conferences / VC calls / Typing up documents
 Recording meeting information into spreadsheets fordepartment
 Organising Transaction Review Committee Meetings for the team
Goldman Sachs – Team Assistant in Equities, Principal Strategies Jul 2009 – November 2009
 Diary management for team of 15 (including MDs, VPs and Traders)
 Organised Roadshows
 Producing Live Prices for Traders
 Booking international and European travel for all of the department, Prepare weekly internal meeting material
for team and completing complex expenses
 General day to day tasks – post/printing/photocopying/faxing/Booking restaurants/taxis/meeting
rooms/conferences/VC calls/Stationary orders/Tracking holidays and sickness for department/
 Main contact on switchboard for department – answering all calls on a dealerboard
Deutsche Bank – Personal Assistant in BCM/Protective Intelligence – 2 MD’s June 2008 – July 2009
 Complex Diary Management for (2) Managing Directors
 Ad Hoc Duties: Booking travel/Rooms etc.
 Prepare weekly internal meeting material for MD’s / Booking
 Organised Important events which included High up Members of the Police/MI5. This took a lot
of organisation and hard work to get everything perfect.
 Assistance with department projects – organise Risk rating reports/editing/Co-Ord replies
 Preparation of powerpoint presentations (editing slides, modifying)
 Take Minutes for Protective Intelligence weekly meetings
 Generate Precis’s for regular meetings/ conference calls
 Proof read / Editing (documents, reports, letters)
Travelling - South East Asia / Australia / North America November 2007 – June 2008
In this time I have been travelling around the world. I have had an amazing experience. Travelling has enabled me to use my
initiative, and work well within a team.

3. Work Experience
Citigroup - Diners Club Operations Personal Assistant/Relationship Manager September 2005 – Nov 2007
In this role I took part in regular meetings and telephone conference calls concerning issues with Diners Cards. I would assist
with ongoing department projects, take minutes for meetings, Perform PA duties to the Operations Manager and other Ad Hoc
duties for the team. I covered our relationship Manager for the Key Accounts at Diners and produced a new set of Procedure
Documents for the Operations Department. Other job functions included:
 Set up agreements for new or existing Diners Club Merchants,reviewing KYC.
 Responsible for any amendments made on each account, e.g. Bank detail changes,cancellations.
 Dealt with concluding complaints in a timely and mutually beneficial manner.
 Supported designated VIP customers on a Daily basis with all types of Diners Club related
queries
Bank of America Cashier & CSR (Promoted to Senior Cashier) Aug 2003 - Aug 2005
Cashier:
I took part in 3 training courses (Cashier 1 , 11 and CSR 1 ) This enabled me to cross sell bank products to benefit BOA. The job
role included buying and selling foreign currency, wire transfers, loans, cashier services etc. As a senior Cashier I would
consolidate and balance up all the branch figures each day. I also received Supervisor Training, which enabled me to open and
close the bank, balance the vault and assist with the settlement of the ATM
Customer services Representative:
In this role I opened and closed accounts for authorised individuals or organisations.I set up standing orders, direct debits, ATM
Cards etc. I dealt with complaints from customers and sold our bank’s products.
Redbridge School of Gymnastics - Assistant Club Coach 2000 – 2002
To achieve this I had to take part in a course and pass a practical and written exam
Education
2002 – 2003 – Highams Park Technology College 6th Form,
Chingford. 4 A/S Levels in General
studies,Sociology, English, D&T
1997 – 2002 – Highams Park Technology College,
GCSE’s in English Literature (A), English Language (A), Science double award(BB) Maths (B), Design and
Technology (A), Business Studies (C), Sociology (A), Religious Education (A).
Computer Skills
 Experienced user of MS word (Higher) and excel (intermediate) Powerpoint (Higher)
 Microsoft outlook and lotus notes (Higher)
 Concur/Peoplesoft/SAP Expense System
Personal Summary
 Date of Birth: 8th March 1986
 Marital Status: Married - Dependants Pass Visa
 My personalinterests and hobbies include; gym, running and netball (Deutsche Bank team)
 Qualified First Aider (2005)
 Qualified Gymnastics Club Coach