This personal statement provides details about Zuzanna Sykes' work experience and qualifications. She has over 30 years of experience in administrative roles, including positions as a site secretary, office supervisor, personal assistant, and receptionist. She possesses strong communication skills, is proficient with Microsoft Office applications, and is reliable, organized, and able to work independently or as part of a team.

1. Zuzanna Sykes
zuzanna2801@googlemail.com
07877 452057
___________________________________________________________________
Personal Statement
An employer would find me flexible and co-operative and willing to work hard. As an efficient and organised
person I relish new challenges. I work well as part of a team and on my own, and am punctual and reliable.
I am computer literate and always look at ways in which I can improve efficiency in the work that I produce.
 Excellent written and oral communication skills.
 Familiarity with certain office applications and specialized software solutions including database
software, spreadsheets, word processing, and other computer applications.
 Organizational skills and the ability to approach complete tasks in a manner that is efficient and logical.
 The ability to multitask.
 Other specific skills, such as supervising a team, dealing with confidential information etc.
Qualifications Establishment
1981 CSE Qualifications Bishop Wulston High school, Rugby
1983 4 RSA Business/SecretarialQualifications
1 Pitman
4 London Chamber of Commerce
East Warwickshire College of Further
Education, Rugby
1992 1 RSA
East Warwickshire College of Further
Education, Rugby
1993 2 RSA – Word Processing, with distinction
East Warwickshire College of Further
Education, Rugby
1999 NEBS Certificate of Supervisory Management
East Warwickshire College of Further
Education, Rugby
Work Experience
March 2014 to present, Denne Construction,Site Secretary/Administrator
This is a long temporary contract fur the duration of the project. My duties entail:-
 Reception duties
 First point of contact for all visitors, offering refreshments to visitors
 Ensuring health & safety procedures are followed for all visitors
 Liaising with all site personnel, contractors, foremen. Sub-contractors, Project Managers,Site Managers etc
 Responsible for all site admin.
 Post duties
 Document control - Filing away of all drawings for site and making sure that the latest revisions are available
 Organising lunches and refreshments for meetings as and when required through onsite canteen facilities
 Word, Excel & Outlook
 Formatting documentation, and letter writing.
 Arranging site meetings
September 2013 – February 2014
This was a temporary contract for Kent County Council as a minute taker with Social Services. My duties involve:-
 Co-ordinating all Child Protection meetings
 Preparing the documentation and circulating to all necessary parties
 Checking attendees and apologies for the meeting
 Taking minutes of complex Child Protection meetings
 Drafting the Child Protection Plan for circulation
 Adding the Plans to the individual child data base as well as linked siblings
 Distributing completed Plans and minutes
In the New Year I was transferred to Mental Health within Kent County Council for vulnerable adults.

2. March 2013 – September 2013,Invicta Motors Canterbury, PA/Secretary
This was a varied role where I spent the majority of your time with PA duties and the rest with HR administration or cross
functional support.
 Provide secretarialsupport to the Executive Director and department managers
 Organising and attending H & S meetings
 Processing all individual contracts and changes
 Act as a first point of contact for employee queries
 Maintain and update system records
 Ability to prioritise workload with attention to detail and willingness to complete projects in a timely and efficient
manner
 Working independently with minimal supervision and make decisions when necessary
May 2012 – March 2013, St Edmund’s School, Canterbury, Office Supervisor
This was a temporary sickness contract within St Edmund’s School, Canterbury within the school office. My duties
entailed:-
 First port of call for all parent enquiries to Pre-Prep,Junior School and Senior School Staff, and then filtering
them to the relevant departments.
 Dealing with incoming and outgoing post, ie distribution and preparation for collection in the afternoon
 Taking credit card, cash and cheque payments coming into the school.
 Preparation of teaching materials for teaching staff
 Assisting the SENCO with her secretarialduties
 Entering data onto the school database
 Various adhoc duties ranging from typing to filing
April 2011 – May 2012 PA for the London College ofBeauty Therapy in London to the Head ofTeaching and
Learning
This was a maternity contract within the college. My main duties consisted of the following:-
 Preparing Agendas and taking minutes of all departmental meetings.
 Attending Student/Lecturer meeting and minuting for college records
 Organising and overseeing the smooth running of the Annual Student of the Year Awards
 Diary management for the Deputy Head of the Teaching & Learning Department
 Assisting the college QA with various adhoc duties as and when necessary
 Ensuring that all student correspondence is sent out on a daily basis. These are letters that are electronically
generated but sent out manually.
 Dealing with student enquiries and parent enquiries on a daily basis
 First port of call for all incoming calls to the Teaching & Learning Department
 Arranging meetings with students and lecturers (diary management)
 Maintaining student records
 Maintaining the filing system for the Deputy Head of Department
 Assisting the four Programme Managers with administrative tasks and aiding where necessary
 Dealing with all students coming through the department
 Departmental petty cash float and balancing at the end of each week
 Stepping in and covering CEO meeting whenever CEO’s secretary is on leave.
June 2009 to April 2011 – Various positions in and around the hospitals ofAshford, Canterbury and NHS offices
at Ross House, Folkestone
This was initially a maternity contract for the HIS of Kent & Medway NHS Trust, and then went on to fill various
positions within the Trust. My duties entailed:-
 Secretarialsupport to the Senior Management Team consisting of 8 members
 Secretarialsupport to the Clinical/Pathology Director during the afternoons
 Preparation and distribution of the Pathology Quarterly Report to the Hospital Board of Directors
 Setting up and co-ordinating monthly meetings
 Taking minutes of the monthly Senior Management Team meeting
 Meeting and greeting all incoming visitors
 Being first port of call for all incoming calls
 Maintaining the filing system for all HR related issues
 Maintaining the electronic filing system within the department
 Preparing monthly absence/holiday returns for Head Office. These have to be there on a specific date in order for
any overtime due to be paid.
 Preparing monthly expense returns for the department.
 Ordering the department’s stationery using the NHS online ordering facility.

3.  Placing non-stock orders using the paper ordering facility.
 Typing various correspondence when required
 Managing the diaries of the Senior Management Team
 Setting up meetings using the NHS emailing facility (Groupwise).
Nov 2005 – 8th
April 2009 – Ove Arup & Partners – Group Secretary
My position within Ove Arup was a permanent one, but sadly came to an end due to redundancy. My duties within the
Civil Department consisted of:-
 Typing and formatting documents (reports, CVs etc)
 Diary management for nominated staff
 Arranging appointments/meeting, meeting rooms and refreshments
 Booking lunches
 Co-ordination and booking of client meetings including video/teleconferences
 Liaising with Print Room and Graphics for printing, binding and courier requests
 Dealing with outside Recruitment Agencies (filtering Candidates)
 Assisting in the arrangement of meetings both internally and externally with the client
 Utilising my use of the Polish and Afrikaans languages
 Booking travel both here and abroad and arranging hotel accommodation
 Maintaining group client contact details on the Company’s database
 Taking and dealing with telephone messages/queries from internal and external sources
 Other designated secretarial/administration tasks as required
 Whilst working for Arup I attended a 2 day Elementary Photoshop course
 First port of call for the department as a whole
 Formatting reports generated by team members
Pollard Associates Ltd – August 2003 – Sept 2005 – PA/Secretary
 Dealing with daily enquiries regarding the sale/letting of commercial property
 Dealing with all incoming calls/queries
 Managing the daily running of the office in respect of stationery, postage and petty cash and other eventualities
 Liaising with newspapers and designers in processing and preparing advertising for the Company
 Preparing reports as well as all general typing that the office requires, either of email, fax or letter
 Diary management of the Company’s Managing Director and Chartered Surveyor
 Preparing mail drops for commercial properties on our books and liaising with potential clients.
Pharon Independent Financial Advisers – Jan 2003 – May 2003 – Receptionist/Audio Typist
 Duties included the typing of client information for prospective clients as well as current clients
 The typing of financial reports for clients
 The answering of all incoming calls
Lafarge AggregatesLtd (Shawell) – February 2002 – January 2003 Technical Centre Administrator/Secretary
 Offering secretarialsupport the two Company Technical Managers as well as the Business Technical Manager
 Varied duties included arranging meetings, travel arrangements,interviewing and vetting temporary staff for
employment
 Designing and preparing promotional literature
 Maintaining the department holiday/sickness records
 Being fully responsible for the Petty Cash
AMEC Construction (Rugby Project) – April 1993 – January 2002 – PA/Secretary to the Project
 Set-up office administration procedures
 Implementing electronic filing system and the training of staff on the use of all new software
 Managed a small administrative team of 5 people
 Carried out performance reviews for my staff, either on a 6 monthly basis or annually as befitted the member of
staff
 Administration of all site documentation
 Translation work for all Polish and Dutch delivery drivers to site
 Weekly Petty Cash returns
 Maintaining the site holiday and sickness records
Interests
Exercise – Cooking, Gardening, Camping and Cycling
Reading – Novels, non-fiction and cookery
References: Available on request