1. CURRICULUM VITAE
Ahmed Abdallah Ahmed
+974 4867448 │ +974 4867448 │ info@gala-h.com │ www.gala-h.com
1 of 6 Ahmed Abdallah ##cv## - Copy
PERSONAL DATA
Current Address : Luxor-Egypt
Nationality : Egyptian
Date of Birth : 25/05/1985
Marital Status : Married
Military Status : Exempted
Nationality : Egyptian
Mobile : 00966536224215/00201003592351
Email : Ah5552@yahoo.com
Skype : Ah.Ab.2505
Objective
My personal objective is to be the best I can be in all circumstances and
Situation, I believe that I have the potential to be invaluable asset to any
organization and it’s thus my intention to demonstrate versatility at every
opportunity.
Education
University Degree : Bachelor of Tourism & Hotel
University : Minia University
Faculty : Tourism & Hotel
Department : Hotel Management
Annual Graduate : May 2006
Graduate Degree : Good
Computer Skills
• Opera
• Fidelio System for Hotels (6.20 / 7.13 / 7.14 )
• Microsoft Office (Word, Excel, PowerPoint and Outlook Mail)
• Internet Applications
• Outlook Mail.
Interest
• Reading, Sports (football, running, walking etc…) and Internet.
Language
Arabic: : Mother tongue
English : Spoken, written and read
French : Fair Spoken, Fair written and read

2. CURRICULUM VITAE
Ahmed Abdallah Ahmed
+974 4867448 │ +974 4867448 │ info@gala-h.com │ www.gala-h.com
2 of 6 Ahmed Abdallah ##cv## - Copy
Job Experiences
Employer : Crowne Plaza Jeddah 5* (323 Rooms)
Website : www.ihg.com
Position : Front Office Supervisor Night
Duration : Jun 2014 Till Present
Reporting to : Asst, Front office Manager & Front office Manager
Job Purpose
To receive, welcome and register guests. Ensure and excellent service at all times. To
Accurately complete all reception documentation. Commitments to Quality - All Staff are expected to care
for our customers in a friendly, Helpful, efficient and professional manner at all times, and to deliver a high
level 5 Star standard of customer care.
Responsibilities :
•Posts room charges and taxes to guest accounts.
•Processes guest charges voucher and credit card vouchers
•Posts guest charge purchase transactions not posted by the front office cashier.
•Verifies all account postings and balances.
•Monitors the current status of coupon, discount, and other promotional programs.
•Tracks room revenues, occupancy percentages, and other front office statistics.
•Prepares a summary of cash, check, and credit card activities.
•Summarizes results of operations for management.
•Prepare of End of day procedure.
•Run end of day process in property management software (PMS).
•Understand principles of auditing, balancing, and closing out accounts.
•Involved in all the FO office preparation
•In charge for all the audit documents &Files
•Follow up all the guest request & blocking
• Ensure guest requests, inquiries and concerns are addressed and completed in a timely Manner.
• Assisting with the delivery and execution of the company loyalty program including amenities,
Guest welcomes letters and profile updating.
• Reviewing guest special requests and ensure they are met or exceeded
• Ensure department adherence to company policies, procedures and standards to ensure that
Guest expectations are exceeded.
• Prepare reports; handle special projects and assignments as required.
•Provide guests with outstanding guest service, efficient and
effective registration and billing services in a professional, friendly manner
• Assume Manager 0n Duty responsibilities when assigned
• Supervise front office operations during assigned shift.
• Maintenance of guest information
• Compile occupancy statistics
• Assisting with serious complaints
• Supervise cashiering activities during shift.

3. CURRICULUM VITAE
Ahmed Abdallah Ahmed
+974 4867448 │ +974 4867448 │ info@gala-h.com │ www.gala-h.com
2 of 6 Ahmed Abdallah ##cv## - Copy
Job Experiences
Employer : Crowne Plaza Jeddah 5* (323 Rooms)
Website : www.ihg.com
Position : Front Office Supervisor Night
Duration : Jun 2014 Till Present
Reporting to : Asst, Front office Manager & Front office Manager
Job Purpose
To receive, welcome and register guests. Ensure and excellent service at all times. To
Accurately complete all reception documentation. Commitments to Quality - All Staff are expected to care
for our customers in a friendly, Helpful, efficient and professional manner at all times, and to deliver a high
level 5 Star standard of customer care.
Responsibilities :
•Posts room charges and taxes to guest accounts.
•Processes guest charges voucher and credit card vouchers
•Posts guest charge purchase transactions not posted by the front office cashier.
•Verifies all account postings and balances.
•Monitors the current status of coupon, discount, and other promotional programs.
•Tracks room revenues, occupancy percentages, and other front office statistics.
•Prepares a summary of cash, check, and credit card activities.
•Summarizes results of operations for management.
•Prepare of End of day procedure.
•Run end of day process in property management software (PMS).
•Understand principles of auditing, balancing, and closing out accounts.
•Involved in all the FO office preparation
•In charge for all the audit documents &Files
•Follow up all the guest request & blocking
• Ensure guest requests, inquiries and concerns are addressed and completed in a timely Manner.
• Assisting with the delivery and execution of the company loyalty program including amenities,
Guest welcomes letters and profile updating.
• Reviewing guest special requests and ensure they are met or exceeded
• Ensure department adherence to company policies, procedures and standards to ensure that
Guest expectations are exceeded.
• Prepare reports; handle special projects and assignments as required.
•Provide guests with outstanding guest service, efficient and
effective registration and billing services in a professional, friendly manner
• Assume Manager 0n Duty responsibilities when assigned
• Supervise front office operations during assigned shift.
• Maintenance of guest information
• Compile occupancy statistics
• Assisting with serious complaints
• Supervise cashiering activities during shift.

4. CURRICULUM VITAE
Ahmed Abdallah Ahmed
+974 4867448 │ +974 4867448 │ info@gala-h.com │ www.gala-h.com
2 of 6 Ahmed Abdallah ##cv## - Copy
Job Experiences
Employer : Crowne Plaza Jeddah 5* (323 Rooms)
Website : www.ihg.com
Position : Front Office Supervisor Night
Duration : Jun 2014 Till Present
Reporting to : Asst, Front office Manager & Front office Manager
Job Purpose
To receive, welcome and register guests. Ensure and excellent service at all times. To
Accurately complete all reception documentation. Commitments to Quality - All Staff are expected to care
for our customers in a friendly, Helpful, efficient and professional manner at all times, and to deliver a high
level 5 Star standard of customer care.
Responsibilities :
•Posts room charges and taxes to guest accounts.
•Processes guest charges voucher and credit card vouchers
•Posts guest charge purchase transactions not posted by the front office cashier.
•Verifies all account postings and balances.
•Monitors the current status of coupon, discount, and other promotional programs.
•Tracks room revenues, occupancy percentages, and other front office statistics.
•Prepares a summary of cash, check, and credit card activities.
•Summarizes results of operations for management.
•Prepare of End of day procedure.
•Run end of day process in property management software (PMS).
•Understand principles of auditing, balancing, and closing out accounts.
•Involved in all the FO office preparation
•In charge for all the audit documents &Files
•Follow up all the guest request & blocking
• Ensure guest requests, inquiries and concerns are addressed and completed in a timely Manner.
• Assisting with the delivery and execution of the company loyalty program including amenities,
Guest welcomes letters and profile updating.
• Reviewing guest special requests and ensure they are met or exceeded
• Ensure department adherence to company policies, procedures and standards to ensure that
Guest expectations are exceeded.
• Prepare reports; handle special projects and assignments as required.
•Provide guests with outstanding guest service, efficient and
effective registration and billing services in a professional, friendly manner
• Assume Manager 0n Duty responsibilities when assigned
• Supervise front office operations during assigned shift.
• Maintenance of guest information
• Compile occupancy statistics
• Assisting with serious complaints
• Supervise cashiering activities during shift.

5. CURRICULUM VITAE
Ahmed Abdallah Ahmed
+974 4867448 │ +974 4867448 │ info@gala-h.com │ www.gala-h.com
2 of 6 Ahmed Abdallah ##cv## - Copy
Job Experiences
Employer : Crowne Plaza Jeddah 5* (323 Rooms)
Website : www.ihg.com
Position : Front Office Supervisor Night
Duration : Jun 2014 Till Present
Reporting to : Asst, Front office Manager & Front office Manager
Job Purpose
To receive, welcome and register guests. Ensure and excellent service at all times. To
Accurately complete all reception documentation. Commitments to Quality - All Staff are expected to care
for our customers in a friendly, Helpful, efficient and professional manner at all times, and to deliver a high
level 5 Star standard of customer care.
Responsibilities :
•Posts room charges and taxes to guest accounts.
•Processes guest charges voucher and credit card vouchers
•Posts guest charge purchase transactions not posted by the front office cashier.
•Verifies all account postings and balances.
•Monitors the current status of coupon, discount, and other promotional programs.
•Tracks room revenues, occupancy percentages, and other front office statistics.
•Prepares a summary of cash, check, and credit card activities.
•Summarizes results of operations for management.
•Prepare of End of day procedure.
•Run end of day process in property management software (PMS).
•Understand principles of auditing, balancing, and closing out accounts.
•Involved in all the FO office preparation
•In charge for all the audit documents &Files
•Follow up all the guest request & blocking
• Ensure guest requests, inquiries and concerns are addressed and completed in a timely Manner.
• Assisting with the delivery and execution of the company loyalty program including amenities,
Guest welcomes letters and profile updating.
• Reviewing guest special requests and ensure they are met or exceeded
• Ensure department adherence to company policies, procedures and standards to ensure that
Guest expectations are exceeded.
• Prepare reports; handle special projects and assignments as required.
•Provide guests with outstanding guest service, efficient and
effective registration and billing services in a professional, friendly manner
• Assume Manager 0n Duty responsibilities when assigned
• Supervise front office operations during assigned shift.
• Maintenance of guest information
• Compile occupancy statistics
• Assisting with serious complaints
• Supervise cashiering activities during shift.

6. CURRICULUM VITAE
Ahmed Abdallah Ahmed
+974 4867448 │ +974 4867448 │ info@gala-h.com │ www.gala-h.com
6 of 6 Ahmed Abdallah ##cv## - Copy
REFERENCES
Name : Mr/ Asraf Al Naimi
Position : Rooms Division Manager
Company : IHG Hotel & Resort
Email Address: ashraf.alnaimi@ihg.com
Name : Mr/ Ayman Al Amoudi
Position : Front Office Manager
Company : IHG Hotel & Resort
Email Address: ayman.alamoudi@ihg.com
Name : Mr/ Hassan Fahmy
Position : Resident Manager
Company : Accor Egypt-Hotel Sofitel Karnak Hotel
Email Address: hfahmy605@gmail.com
Email Address: h5552-dm@accor.com
Name : Mr/ Loai Mohamed
Position : Hotel Manager
Company : Accor Saudi Arabia-Hotel Mercure Jeddah Al Hamra
Email Address: Mohamed.loai@yahoo.com
Email Address: H9243@accor.com
Name : Mr/ Mohamed El Shaieb
Position : Rooms Division Manager
Company : Maritime Jolie Ville Luxor resort
Email Address: melshaieb@lux-maritim.jolievile.com
Name : Mr/ Ahmed Mustafa
Position : Front Office Manager
Company : Accor Egypt-Hotel Sofitel Karnak Hote
Email Address: ahmedmostafa77@hotmail.com
Name : Mr/ Abu El Magd Mohamed
Position : Front Office Manager
Company : Maritime Jolie Ville Luxor resort
Email Address: abuelmagd@lux-maritim.jolievile.com
Name : Mr/ Osama El Sayed
Position : Front office Manager
Company : Accor Egypt-Hotel Sofitel Winter Palace
Email Address: h1661-fo@sofitel.com
Name : Mr/ Abdel Nasser Ali
Position : Asst, Front office Manager
Company : Accor Egypt-Hotel Sofitel Karnak Luxor
Email Address: Nasser.2010@yahoo.com