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n cv

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n cv

  1. 1. Curriculum Vita Personal Data: Name : Gamal Allam Ali Abdallah Date of Birth : 10/04/1986 Marital Status : Single Nationality : Egyptian Address : El Riqaa. Dubai Email : gamal_allam80181@yahoo.com Telephone : 00971554977136 (Mobil) Personal Skills:  Win over customers.  Make customers feel valued, welcomed and accepted.  Treat each customer as if he or she was the most important person on the planet.  Understand the mindset of a customer.  Be patient with demanding customers.  Relay information in a concise and clear manner.  Remain calm, courteous and respectful at all times (even when customers are angry and argumentative). 1
  2. 2.  Quickly understand and interpret customers' needs and wants  Quickly research and investigate issues that concern a customer.  Take ownership of your customer’s needs, and always see problems through until they are fully resolved.  Learn about a company’s product or services quickly.  make a customer’s experience as enjoyable as possible  Understanding the customer's point of view.  Able to inspire the trust of others.  Physically fit and able to lift and carry heavy cash drawers, coin bags, and boxes Skills - Excellent planning & Organization Skills - Positive oriented and self confidence - Team man/Team Leader - Cheerful and helpful - Can communicate effectively with members of the public. - Able to perform work accurately. - Superb math skills. - Experience of handling cash in large numbers. - Identifying any customer service failings and then bringing them to the attention of senior managers. - Processing credit card cash advances. - Can work at a fast pace in order to meet established deadlines. - Detail orientated with a high degree of accuracy. Education: Faculty of physical Education Zagazige University, Sharqia, Egypt Bachelor of physical education 2009 Language: - Arabic mother tongue 2
  3. 3. - English excellent Computer Skills - Excellent Skills of Microsoft XP, Windows 7 & windows 8 & Microsoft Office 2007 - Excellent skills of Internet - Excellent skills Microsoft dynamics Training: - Diploma in a human resources - Course in communication skills Microsoft certified - Course in English. Microsoft certified - Course in windows7, word2007, excel 2007, access 2007, internet, Microsoft certified. - Course in life saving - Course in physiotherapy - Course in sports injuries - Course in sports medicine Job Experience: Bank Teller in Commercial Bank of Dubai (10/2015-present) Work Description: - Keeping currency and coins in a neat and orderly arrangement. - Handling customer complaints, questions, and concerns. - Opening and closing customer accounts. - Cross-selling the Bank’s services to customers. - Processing automatic transfers. - Checking cheques and making sure they have been written out correctly. - Counting out large amounts of coins and paper money. - Helping to open and close then bank. - Maintaining an adequate supply of cash and coins in drawer. - Verifying a customer’s signature. - Helping customers to access their safety deposit boxes. 3
  4. 4. - Informing customers of their bank balances. - Maintaining good customer relations. - Entering financial data into a computer terminal. - Shredding confidential documents that are no longer required. - Asking customers questions to identify their exact needs. - Processing cash with drawls and deposits. - Removing cash deposits from automated teller machines. - Ordering Visa and ATM cards for customers. - Carrying out general office duties such as operating fax machines, photocopying and printing. - Processing loan payments. - Handing out loan application forms to customers. - Checking and verifying the identification of customers. - Processing ATM and night deposits. - Adhering to all bank security and compliance issues. - Handling customer’s traveller’s cheques. Receptionist in el-dubkhi hotel in Saudi Arabia for 2 years (2/2012-11/2013) Work Description: • Greeted, registered, and assigned rooms to guests • Operated the switchboard and PBX • Answered telephonic and in-person queries related to hotel services and resolved any issues • Processed guests’ check ins and outs • Prepared and completed room and restaurant bills • Assisted guests’ in storing valuables in secure deposit box • Liaised with other departments of hotel • Handled payments through cash, cheks and credit cards Work a customer service in (Convenience Arabia LLC) in UAE (5/2014 – 10/2015) 4
  5. 5. Work Description: • Deal directly with customers either by telephone, electronically or face to face • Respond promptly to customer inquiries • Handle and resolve customer complaints • Obtain and evaluate all relevant information to handle product and service inquiries • Provide pricing and delivery information • Perform customer verifications • Process orders, forms, applications and requests • Organize workflow to meet customer timeframes • Direct requests and unresolved issues to the designated resource • Keep records of customer interactions and transactions • Record details of inquiries, comments and complaints • Record details of actions taken • Prepare and distribute customer activity reports • Maintain customer databases Work Sales in El Fateh in Egypt (2008-2011) Work Description: 5
  6. 6. • Receive payment by cash, check, credit cards, vouchers, or automatic debits. • Issue receipts, refunds, credits, or change due to customers. • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. • Greet customers entering establishments. • Maintain clean and orderly checkout areas. • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Strengths: • Working under pressure. • Working more than the work hours. • Keeping an eye on target and plan to be achieved • Always communicate with my manager in order to avoid miscommunication and misunderstanding • Handling complaints. Hobbies: • Classic music. • Reading • Football • Billiard • Internet • Travelling Hope my application meet with your approval; I would be glad to come for an interview at any time convenient you. Thank you & Best Regards 6
  7. 7. • Receive payment by cash, check, credit cards, vouchers, or automatic debits. • Issue receipts, refunds, credits, or change due to customers. • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. • Greet customers entering establishments. • Maintain clean and orderly checkout areas. • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Strengths: • Working under pressure. • Working more than the work hours. • Keeping an eye on target and plan to be achieved • Always communicate with my manager in order to avoid miscommunication and misunderstanding • Handling complaints. Hobbies: • Classic music. • Reading • Football • Billiard • Internet • Travelling Hope my application meet with your approval; I would be glad to come for an interview at any time convenient you. Thank you & Best Regards 6

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