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  1. 1. PRAJITHA KAKKAT Al Jubail 31951 Saudi Arabia Mob: 00966-532174751/ 00966-549064667 Email: Summary of Qualifications: A young and dynamic person with 7 years of professional experience in Hospitality industry and Education sector. Specialized in Front Office Management and Office Administration. Strengths include leadership skills, staff development and exceptional interpersonal skills. Computer skills include C++ , MS Office, and working knowledge on Property (Hotel) Management Systems like IDS, Protel and Hotsoft. Professional Experience: Admin Executive at International Indian School,Al Jubail,Saudi Arabia 22nd Oct 2014 to 30th March 2015 • Adept at managing administrative activities involving purchase of equipments, maintenance of procurement, housekeeping, safety, security, employee induction etc. • Planning and preparing monthly reports pertaining to finance required for maintaining office infrastructure and facilities. • Budgeting and cost control measures, Monitoring Budget vis a vis variance. • Assisting the department in project management, cost optimization and implementing business expansion plans. • Contracts management. Specialization in handling back office operations, inter-office correspondence, confidential mails, quotations, monthly billing, cheques, etc • Upkeep of office administrative facilities and ensure availability of daily miscellaneous requirements to provide harmonious work culture to employees. Front Office Manager at The Raindrops, Chennai, India, a unit of Kerala Tourism Development Corporation 25th April 2011 to 30th March 2014 • Managing and monitoring the activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. • Maintaining a professional and high quality service oriented environment at all times. Act 1
  2. 2. as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. • Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. • Informing all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. • Setting up Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Supervising Up sell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel. • To hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture. • Reviewing of all reports generated by all the sections, included night auditor’s report. • Ensuring all SOPs (Standard Operating Procedures) are followed. • To work closely with the Housekeeping Department to improve guest services and foster cross departmental communication. • Resolving employee grievances. • Coordinating with the sales & marketing team to ensure maximum sales of hotel room Guest faculty at the Food Craft Institute, Kerala. 5th Aug 2010 till 31st March 2011 • Handled theory and practical for Front Office Operations. • Handled theory for Accommodation Operations. • Personality development trainings. • Coordinated with reputed Hotels for trainings and placements of students. Assistant Duty Manager at The Raintree Hotels, Chennai 01st June 2007 till 31st July 2010 • Work profile includes working in tandem with Front Office Manager. • To supervise and track the movement of guests and visitors in the hotel. • To handle complaints keeping in mind the short term and long term benefits of the company. • To ensure cost control and minimum wastage of resources. • To observe and monitor staff performance to make sure that company rules and procedures are being followed. • To confer and cooperate with other department managers to coordinate hotel activities, such as weddings, group bookings etc. • To make the right decision in the absence of higher authority. • Reporting and escalating problems if required. 2
  3. 3. • Being an effective channel between Front Office and Finance, hence ensuring correct flow of transactions either sides. • To inspect the hotel for cleanliness and appearance. • To coordinate front-office duties and resolve problems. • Assign duties to staff and schedule shifts Industrial Trainee at The ITC Hotels Windsor Sheraton & Towers, Bangalore 24th Oct 2005 till 08th Mar 2006 • Underwent training in all the four major departments of the hotel. Educational Qualifications: DEGREE/CERTIFICATE UNIVERSITY/BOARD SCHOOL/COLLEGE 10TH CBSE CHINMAYA VIDYALAYA 12TH CBSE P.E.S VIDYALAYA BHM NCHMCT IHMCT & AN MBA – HR ICFAI ICFAI Personal details: Date of birth: 02.08.1986 Marital Status: Married Passport No: L4409720 Place of issue: Kozhikode Date of issue: 29.10.2013 Date of expiry: 28.10.2023 Languages Known: English, Hindi & Malayalam (To read, write & speak) Tamil (To speak) Reference: Available upon request. 3