1. ROHAN STEWART
2301 NW 33rd
St. Apt 105, Oakland Park, Florida 33309 | 202-957-8510 | rohanstewart55@yahoo.com
Highly organized professional seeking an entry-level position to utilize my strong customer service skills. Strong
knowledge of the hospitality, retail and tax service industries. Works well under pressure with excellent decision-
making and leadership abilities and positive consistent rapport with customers and colleagues.
 Front Desk Management  Personnel Management  Microsoft Office
 Reservation Agent  Auditing  Marketing
 Customer Relations  Retail Sales  Conflict Resolution
 Administrative Duties  Functions Coordinator  Time Management
PROFESSIONAL EXPERIENCE
Customer service rep/Front desk agent
Inverrary Vacation Resort, Inverrary Blvd, Lauderhill Fl (2015 – 2015)
• Greet, address and thank customers in a friendly and professional manner.
• Make reservations and appointments
• Check guest in and out
• Prepares for customer inquiries by studying products, services, and customer
service processes.
• Work within various teams to ensure outstanding customer service.
• Contribute ideas to resolve customer problems to improve productivity.
Night Auditor
W e x f o r d H o t e l , M o n t e g o B a y , S t J a m e s ( 2 0 1 0 - 2 0 1 2 )
• Served as manager on duty; took responsibility for guest and staff experience
• Trained new hires on front desk duties and Opera reservation system
• Promoted teamwork and quality service through daily communication and coordination
• Balanced and audited for accuracy for all room and tax charges, cashier's reports, and guest and house
accounts
• Monitored performance of employees’ schedule during shift
• Recommended and/or initiated disciplinary actions in accordance with company rules and policies
Night Auditor
B r e e z e s M o n t e g o B a y , S t J a m e s ( 2 0 0 7 - 2 0 0 9 )
• Oversaw the front desk and night audit functions in accordance with established procedures; ensure
guests receive prompt, professional attention and that the audit function and reports are completed
efficiently using ASI Software (Anand Systems Inc.)
• Performed bookkeeping activities, such as balancing accounts and conducting nightly audits
• Completed and transmitted daily accounting reports and supporting documents
• Generated appropriate reports for incidents involving guests or employees, or other relevant events
• Recommended measures to improve guest and employee satisfaction
• Ensure security procedures are followed to guard against theft, protecting the employees and guests

2. Income Auditor (Intern)
B r e e z e s M o n t e g o B a y , S t J a m e s ( 2 0 0 7 - 2 0 0 7 )
• On-the-job training handling the bookkeeping of outside vendors
• Managed our major business accounts for payment and ensure that the clients are satisfied
• Operate computers programmed with accounting software to record, store, and analyze information
• Check figures, postings, and documents for correct entry, calculations and proper coding
• Set up new customer accounts
• Assisted customers in processing their TRN (Tax Registration Number) card and automobile permits
• Contact customers to obtain or relay account information
• Promptly handled and resolved customer issues by providing clarification and recommending solutions
EDUCATION
High School Diploma ( 2 0 0 1 - 2 0 0 6 )
Knockalva Technical High, Ramble, Hanover, Jamaica
PROFESSIONAL CERTIFICATIONS & SKILLS
• CXC Courses: Accounting, Information Technology, Office Administration, Advanced Principles Of
Business
• NCTVET Certification Data Operations Clerk, Heart Trust
• Opera Reservation System, ASI Front Desk Software, Room Master
• Windows XP; Microsoft Word, Excel, PowerPoint, Outlook Express, Data Entry, 55 WPM, Office
procedures (i.e. answering multi-lined phone systems, taking dictation, operate 10-key calculators)
Customer Service Representative
I n l a n d R e v e n u e T a x O f f i c e , M o n t e g o B a y , S t J a m e s ( 2 0 0 5 - 2 0 0 6 )