Mary Estep is an experienced sales and operations management professional with over 20 years of experience in various management roles. She has a proven track record of improving operations, increasing sales and profits, developing employees, and providing exceptional customer service. Her resume highlights experience as an area manager overseeing nine store locations, store manager roles with responsibilities for operations, sales, and staff management, and general manager positions developing employees and managing budgets of over $500k. She holds a Bachelor of Science degree in Applied Management and an Associate of Arts degree in Business Administration/Management.

1. MA R Y ES T E P
13116 Saratoga Lane Phone: (763)238-2030
Champlin, MN 55316 Email: estep.jucha@yahoo.com
Sales & Operations Management PROFESSIONAL
Sales Management | Operations Management | Customer Service Management
Experienced and creative Sales and Operations Management professional with over 20 years of experience in sales
management, operations management, and customer service management. Outstanding strategist distinguished for
conducting detailed evaluations of sales and business practices to ensure delivery of exceptional service. Excellent
communicator with strong leadership, customer service, and sales experience.
AREAS OF EXPERTISE
 Sales Management
 Operations Management
 Client Retention
 Relationship Management
 Sales Goals
 Budgeting & Forecasting
 Marketing & Advertising
 Purchasing & Inventory Mgmt.
 Vendor Management
 Sales & Customer Service
 Scheduling & Payroll
 Employee Coaching
 Training & Development
 Team Leadership
 Oral & Written Communication
PROFESSIONAL EXPERIENCE
CLEAN N’ PRESS 2003-2015
Area Manager
Talented operations manager recruited to manage nine store locations and plant operations.
 Increased client base through providing exceptional service and engaging promotions.
 Developed and executed operational policies and procedures; managed purchasing and inventory control processes.
 Streamlined store operations, resulting in improved profitability and client satisfaction.
 Managed all financial and accounting functions, including budgeting, forecasting, payroll, and more.
 Trained and developed staff to ensure they were providing exceptional service and using sales techniques.
 Implemented new processes and policies to improve productivity and reduce costs.
 Developed and executed home delivery program to improve client retention and satisfaction.
 Recruited, hired, trained, supervised, evaluated, and mentored over 50 team members.
 Coordinated staffing and workflow planning, ensuring adequate staffing at new facility openings.
 Managed annual budget for a company with sales of over $500k annually.
ARBY’S 2001-2003
Store Manager
Seasoned sales and operations management professional responsible for supervising all store operations.
 Facilitated operations, human resources, sales, and marketing functions.
 Utilized relationship management techniques and exceptional customer service to improve client satisfaction.
 Provided training, coaching, and performance management to all new and existing employees as needed.
 Improved operational efficiency, resulting in increased revenue and profitability.
 Supervised all purchasing decisions and managed inventory to reduce costs.
 Served as the Store Manager for several locations throughout the Twin Cities area.
 Managed sales volume of $1.5M annually.
ROCKY ROCOCO PIZZA 1987-1997/1999-2001
General Manager
Dedicated operations management professional responsible for sales, operations, and team training.
 Trained and developed staff to ensure exceptional client experience.
 Leveraged local client base through relationship management techniques.
 Managed sales of over $500k annually.
 Supervised over 20 team members, ensuring adequate staffing and exceptional performance.
 Directed all facets of operations, including sales, human resources, finance, and more.
EDUCATION & PROFESSIONAL DEVELOPMENT
BACHELOR OF SCIENCE, APPLIED MANAGEMENT, NATIONAL AMERICAN UNIVERSITY
ASSOCIATE OF ARTS, BUSINESS ADMINISTRATION/MANAGEMENT, BROWN UNIVERSITY