Complete professional and educational history

1. AJ Cross
Valencia @ Doral, #204, Doral, Florida 33178
Ubmoney123@gmail.com | 786-202-5442
CROSS-GEOGRAPHICAL, CULTURAL & PEOPLE-CENTRIC EXECUTIVE LEADER
& STRATEGIC BUSINESS PARTNER
Highly motivated operations and strategic implementation leader with an indelible reputation for delivering inventive business
strategies focused on increasing profitability, lowering redundancies and increasing internal and external customer satisfaction levels.
PROFESSIONAL BACKGROUND
CHIEF OPERATING OFFICER
UNITED SERVICE HOLDINGS | Doral, Florida 02/2016 - Present
United Services Holdings has multi-trade businesses including Engineering, Plumbing, Electrical, HVAC, OSHA Training and Safety
Services, Construction Cleaning and Turn Services. Serve as Chief Administrative Officer with general responsibility for Operations,
Human Resources, Strategic Partnerships, Vendor Relations, Training and Organizational Development.
Accomplishments
 Incorporated E-Verification and implemented comprehensive workers compensation, risk management and HR policies
 Appointed to oversee and successfully completed $2.2 Million Dollar merger and acquisition of full service commercial
cleaning company
 Implemented real-time employee tracking and mobile application for service technicians reducing customer dissatisfaction
levels and achieving BBB A+ status.
 Reduced redundancies and processes to lean analysis and restructured policy and procedures realizing expenditure savings of
33% within first 45 days of new process implementation
 Acquired ISO and ASPE accreditations within first 30 days in role
 Increased a client’s customer satisfaction levels from 51% to 94.7% within first 45 days in role
Duties
 Plan, direct and evaluate the operation of all functions of the company; direct the enforcement of rules, regulations and
policies and procedures; consults with subordinate managers regarding activities and operations of their units; manages and
administers, through subordinates, all line and staff functions and activities; coordinates division programs and priorities;
prepares or supervises the preparation of technical reports arid complex correspondence relative to the management of the
multiple divisions.
 Identify and analyze departmental policy issues, priorities, goals and departmental concerns relative to the Division and make
recommendations to the CEO for change management; assist in the development, preparation and modification of short- and
long- range company plans, programs, guidelines and strategies
 Confers arid negotiates with local, regional and state vendors and suppliers regarding RFP, procurement services and
adherence to company purchasing guidelines.
 Overall responsibility as Chief Human Asset Manager
STATEWIDE DIRECTOR OF OPERATIONS
STATE OF FLORIDA C.A.R.P. PROGRAM | 08/2015-01/2016
Charged to redevelop and manage a comprehensive Field Services Division for State of Florida’s Court Appointed Received Property
Program. Act as CTO (Chief Talent Officer) for the program.
Accomplishments
 Reduced expenses by 33% through the onboarding new vendors and trades to organization
 Expanded operations from Broward County to Statewide Operations in over 9 Counties by streamlining better processes,
procedures and incorporating modern technologies
 Increased bottom-line revenue by 55% due to ability to expand to a Statewide operations division and Field Services
 Reduced Pay-Off rejections by Expert Testimony at hearings adding to the growth of business revenue
Duties
 Create Division guidelines and procedures
 Oversee $20-million-dollar operations budget
 Talent sourcing, acquisition, retention, succession planning
 Oversee vendor contract services, procurement and RFP development and distribution
 Present quarterly reports to State Judicial Committee
 Give general direction to program Counsel, CFO, and area managers and superintendents
 Liaison with Housing and Urban Development and State Military Housing

2. DIRECTOR OF CONSTRUCTION SERVICES
STARWOOD HOTEL & RESORTS/SHG GROUP, FORT LAUDERDALE | 05/2014-07/2015
Under general direction of the President and Vice President, responsible to oversee renovation and new development activities in tri-
county region
Accomplishments
 Decreased construction and renovation deliveries by 45 days through lean process management and moving away from a
developer to a builder business model capitalizing on direct purchasing of materials from manufacturers
 Increased investor profitability by 25% reduction in renovation costs and proper estimating methods
 Introduced ISO quality initiatives through partnership with Quality Built to oversee PSIR, SIR, Demo and Final QC
inspections
Duties
 Oversee see development of all budgets, responsible for $48-million-dollar divisional operating budget per year
 Managed, trained and directed Project Managers, Superintendents, Coordinators and Pre-Purchase Inspectors Reviewed
and approved all invoices and requests for funding
 Oversaw sixty major construction projects on a reoccurring cycle with over 200 full renovations completed on or under
budget and on schedule.
 Responsible for overseeing OSHA safety protocols for division as well as meeting ISO standards
 Negotiated costs related to purchasing of materials, RFP issuance and awarding of contracts
 Evaluated all change orders and approvals for items which impact project completion and budget Responsible for Quality
Control Initiatives
CHIEF OPERATING OFFICER
APAX PARTNERS, DUBAI | 09/2011-05/2014
Mufti-Billion Dollar Company with 4 international headquarters with business lines in entertainment, new construction
development, theme parks, hospitality product manufacturing, premier hotel ownership/management
Accomplishments
 Responsible for continual 8-12% increase in revenue across investment and sales divisions
 Implemented internal electronic credentialing department for two home hospice care centers in Dubai
 Oversaw 5 Nation multi-million dollar “Rollout” of new HRIS System over 6 months through
 Oracle/PeopleSoft unifying and streamlining processes and breaking existing divisional silos in England, Mumbai, Dubai,
Brazil and Rome resulting in annual expense reduction of 28% company-wide related to HR administration and payroll
processing.
 Created Equity, Inclusion and Diversity program for worldwide operations attracting a wider range of highly qualified and
talented management and staff an increasing retention within the organization
 Pioneered and Implemented $18-million-dollar strategic partnership between subsidiary entertainment network and largest
attraction amusement destination in the world
*Recipient of the Lord of Matterhorn, by Swiss Business Council for outstanding leadership in Human Resource Leadership
*Recipient of Honorary Doctorate Management in Organizational Development
Duties
 Developed and implemented the company's strategic plan and annual budget
 Served as Chief Negotiator for employee relations matters related to all union labor disputes and collective bargaining
agreements
 Created, implemented and reviewed administrative policy and procedures
 Prepared and presented financial reports and quarterly state of the company report
 Oversaw recruitment and talent management initiatives including the creation employee relief fund, training & development
and human resource initiatives and on-boarding guidelines and procedures for all new hires
 Provided instructional leadership to department managers including Lean Process Management, Mentoring, Succession
Planning and internal department auditing
 Developed Risk Management Policies
GLOBAL HEAD OF OPERATIONS
Strategic Business Planning & Execution | Complex Change Management | High Productivity with Collaborative Approachability |
Global Expertise in Europe & Dubai | Fiscal Accountability & P&L Management | Mergers, Acquisitions & System Integration |
Cross-Cultural Talent Training & Development | Large Client Relationship Management | Risk Management & Performance Metrics |
Expert in People Operations including sourcing, acquisition, retention & growth

3. LEAN SIX SIGMA CONSULTANT
CROSS CONSULTING SERVICES, MIAMI | 06/2009-07/2011
Accomplishments
 Received City Commission Certificate of Appreciation City of Fort Lauderdale
 Received Fort Lauderdale Police Benevolent Association Certificate of Appreciation
 Received Proclamation from City of Wilton Manors
 Received Official Letter Of Gratitude from City Manager of Hollywood
 Received Medal of Merit from State of Florida on behalf of Army Reserves
Duties
 Managing Member of small business providing lean process management, strategic planning, reorganization support,
employee satisfaction surveys, budget review for municipalities, small to large public and private businesses and nonprofit
organizations
Clients included:
 City of Fort Lauderdale
 DOD
 City of Hollywood
 State of Florida
 Broward College
 Kids in Distress
 Apax Partners
 SNR Corporation
HUMAN RESOURCES/TRAINING DIRECTOR
D.T.A.G., Tulsa, Oklahoma | 12/2007-09/2009
World-wide Car Rental Company with $2.9 billion annual revenue, 600 locations worldwide and over 3,000 employees after
merging with Hertz in 2012
Accomplishments
 Created Virtual University which enabled live streaming training of key management from perspective country-wide
locations and offices eliminating the expense of travel for training which saved the division 180K in the first 6 months of
implementation
 Implemented strategic partnership program with New Horizons, which created a $1.1-million-dollar savings in recruiting
selection process, training and employee continued education services
 Created internship program with local vocational schools and customer service training centers to attract young, bright and
ambitious talent for front end customer service positions
Duties
 Oversaw Airport Operations as Training Center Director managing facility operations and $180K budget
 Oversee coordination and implementation of area-wide training services
 Conduct internal customer satisfaction audits of over 30 locations in service area
US HEALTHCARE SYSTEMS (AETNA) | Philadelphia, PA | 09/1996-06/2005
 Director of Human Resources and Director of Call Center Operations 02/2002-06/2005
 Classification and Compensation Manager 01/1999-02/2002
 Medicare Fraud/Special Investigations Unit Manager 09/1995-01/1999
EDUCATION | CERTIFICATIONS
PhD. Management in Organizational Development, American University in Dubai (Honorary)
MBA, Clinton Fellowship, American University in Dubai
BS, Information Systems, University of Pennsylvania, CLC
SPHR | Senior Professional Human Resources
OSHA 30 Certified
ASPE | American Society of Professional Estimators Certified