1. Adolfo J. Herrera
220 W 74th Place #223
Hialeah Fl. 33014
Ph# 305-975-3748
adolfojherrera@gmail.com
Dedicated customer service manager with years of experience in retail and security service
settings. Consistently improving bottom line and response times within a variety of operations
and capacities.
OBJECTIVE
A challenging and rewarding position in an in demand industry while being offered a
challenging work environment to be able to handle multiple tasks efficiently & accurately.
While utilizing my vast experience in a variety of fields. Meanwhile executing industry goals
and corporate vision.
SUMMARY
●Respected builder and leader of customer-focused teams
●10+ years of experience in retail and security services settings
●Experienced in Microsoft Office, Excel, PowerPoint, Macintosh OS, PC, Windows
ME/XP/Vista.
●Strong Focus of Customer Relations
EXPERIENCE:
Games Workshop
Miami, Florida — 2014-present
Managing a niche market retailer. Increasing sales volume while promoting the product to an
expanding market. Responsible for maintaining inventory and merchandising. Engaging with
customers to ensure that their needs regarding this specific hobby are met.
Platinum Security Group
Miami, Florida — 2010-2013
Supervise and train officers on regular and site specialized operations. Responsible for
securing property and facilities at various contracts. Ensuring that security staff focuses on
providing excellent customer service to all residents and guests at the contract site.
Nuestro Hogar ALF
Miami, Florida — 2007-2010
Directed 8 employees and maintained high standards in sanitation and safety while complying
with regulatory procedures. Overseeing the complete functions of the office, including
delegating tasks, assisting with client needs, and scheduling necessary appointments.

2. Williams Sonoma Home
Miami, Florida — 2005-2007
Oversee the complete functions of backroom including stockroom and offsite storage.
Supervise and coordinate efforts of shipping receiving team to ensure shipment is processed
correctly. Aid in accurately maintaining inventory records and maintaining of stockroom and
remote storage locations. Perform operational functions to ensure the store meets the
company’s guidelines.
EDUCATION
Florida International University
Miami, Florida — 1994-1996
In Progress - B.A. in History