1. ALLEN C. DARELL
Omaha, NE 68137-2652 iPhone 402.320.0718
adarell@centurylink.net
iPhone 402.320.0718
LEAD IT SYSTEMS ANALYST
Experienced Information Technologies professional, serving with integrity, high
performance and excellence in customer/client care.
Summary
I am a motivated performer and leader. I strive for excellence in software design, code and testing. In
problem management situations I use extensive industry knowledge, client relationships and software
review for problem determination and correction. I work in a complete standardized financial accounting
system and have experience and knowledge in all it’s component sub-systems.
PROFESSIONAL EXPERIENCE
IBM, Contracted back to CenturyLink, Omaha, NE 2015 – 2016
Lead IT Systems Analyst (formerly Lead Information Technology Anslyst, retitled) 2004 – 2015
• Analyze IT system problems, resolve, and negotiate correction and recovery steps.
• Subject Matter Expert, Customer Record Information System (CRIS): Service Order Processing / Rating,
Billing, CASH, Treatment, and Billing System Interfaces.
• Represent CRIS in financial and compliance audits, methodology meetings.
CENTURYLINK, Information Technology, Omaha, NE 1975 – 2015
Includes predecessor companies Northwestern Bell, U S WEST and Qwest.
Lead IT Systems Analyst (formerly Lead Information Technology Anslyst, retitled) 2004 – 2015
Omaha, NE
• Analyze IT system problems, resolve, and negotiate correction and recovery steps.
• Subject Matter Expert, Customer Record Information System (CRIS): Service Order Processing / Rating,
Billing, CASH, Treatment, and Billing System Interfaces.
• Represent CRIS in financial and compliance audits, methodology meetings.
Information Technology Analyst II, Omaha, NE 1998 – 2004
• Analyze IT system problems, resolve, correct and recovery.
• Subject Matter Expert, Service Order Processing / Rating.
• Billing Center of Excellence 271 Project Management Office.
• Support methods, process and quality analysts with design and problem management.
• Participate in CRIS financial and compliance audits.
ADDITIONAL RELEVANT EXPERIENCE
Lead Software Engineer (Member Technical Staff), Omaha, NE 1986 - 2004

2. Customer Service Representative, Feature Group A Audit, Des Moines, IA 1984 - 1985
Customer Service Representative, Northwestern Bell Telephone Co., Davenport, IA 1976 - 1984
Service Order Typist / Data Entry, Northwestern Bell Telephone Co., Davenport, IA 1975 – 1976
EDUCATION
− Bachelor of General Studies – General Administration, Accounting (Area of Concentration I),
Computer Science (Area of Concentration II), History (Minor), University of Nebraska at Omaha, Omaha,
NE
ú (University of Wisconsin – LaCrosse; St. Ambrose College, Davenport, IA; Creighton University,
Omaha; University of Nebraska – Lincoln)
ú Graduate of USWEST’s Advanced Technical Education Program
ú Advanced Information Science Concepts and Theories, with Creighton University and AIM Institute,
and University of Nebraska-Lincoln
COMMUNITY ACTIVITIES
− Member, Lions Clubs International, Millard Lions Club and Davenport Evening Lions Club, 1979 – 2011;
Club President, 1984, 1989, 1990
− Nebraska Lions Foundation, 1987 – 2002, 2004 – 2007, Chairman 2000 – 2001, Treasurer 2012 –
Present
− Lions Clubs International Foundation – Multiple District Coordinator, 2012 – 2018; District Coordinator,
2002 – 2011
− Multiple District 38 – Lions Clubs of Nebraska, Council Chairperson, 2008 – 2009
− UNMC Low Vision Center – Lions Clubs Lead Project Developer for Lions Low Vision Clinic, 2002 – 2008,
aka: Weigel Williamson Center for Visual Rehabilitation
− International Association of Lions Clubs, District Governor, 1996 – 1997
− Lions Eye Bank of Nebraska at UNMC, Board of Directors, 1995 – 1997, 2009 – 2011
− Multiple District 38 Lions Clubs of Nebraska, Multiple District Secretary, 2001 – 2004
− Multiple District 38 Lions Clubs of Nebraska, Multiple District Treasurer, 1998 – 1999
− Radio Talking Book Services, Omaha, Board of Directors, 1999 – 2002, Secretary, 2001 – 2002
− Great Plains Lions Leadership Institute, Instructor, Project Management and Effective Team Building,
2006 and 2007
− Saint Paul Lutheran Church, Millard – Congregation Treasurer, 2010 – 2014, choir, 1986 – Present,
confirmation teacher, 1995 – Present, high school Sunday school teacher, 1987 – 1994
AWARDS RECEIVED
− Lions Clubs International, International Leadership Medal, 2016
− Lions Clubs International, International President’s Certificate, 2007
− Lions Clubs International, International President’s Certificate, 2005
− Lions Clubs International, International President’s Medal, 2001
− U S WEST Community Volunteer of the Year, 1995
− District 38-B, Outstanding Lion Award, 1994
− Lions Clubs International, International Leadership Medal, 1991
− Davenport Evening Lions Club, Lions of the Year, 1984
− Lions of Iowa District 9X9, District Governor’s Award, 1983