1. JAMES C. WINKLER
2015 Harvell St
Asheboro, NC 27205
336-988-4718; jcwinkler2015@gmail.com
PROFILE
Successful Retail Store Manager with extensive and comprehensive experience. Accomplished in
managing retail stores in technology and communications based businesses. Experienced in consultative-
based selling and sales force management. Strong leadership and management skills with success in turn-
arounds, managing store teams of up to fifteen people. Thrives on tackling/managing challenges and
using creative ability for development of new approaches that produce successful outcomes. Seeks
aggressive and proactive employer interested in developing a business and growing for the future.
CORE COMPETENCIES
Turn-Around Specialist Experienced Trainer Profit and Loss accountability
Creative Salesperson Planogram Execution Inventory Management
Resourcefulness Strong Communication Skills Cash Management
PROFESSIONAL EXPERIENCE
Cricket Wireless (AT&T): Greensboro, Burlington, Winston-Salem, NC 2007 – 2016
Store Manager
Led and managed fifteen sales and support employees. Rotated among four stores over a nine-year
period. Provided products and services through the company-owned retail distribution channel.
 Won National Contest in 2007 for sales increase of 45% over the prior year.
 Increased average revenue per customer from $48 to $54 by focusing on higher rate plans and
add-on products (Music, Insurance, International, and Data).
 Launched two new products: Broadband Internet and Muve Music, surpassing company targets
by more than 20% as a result of training all personnel, setting daily goals, and coaching for
improved performance.
 Maintained inventory shrink in all assigned locations to less than 0.60% (company goal was
> 0.75%) through increased watchfulness by store personnel and random spot checks.
 Took a brand-new store format with no corporate-designed planogram, and created my own eye-
catching displays.
 Effectively managed two separate stores for the company simultaneously on two different
occasions.
 Turned around three locations that were operationally deficient in many areas related to inventory
shrink and cash handling, without losing sales focus.
 Recruited, hired, and trained staff.
 Increased community visibility by participating in community events such as National Night Out
and Rebuilding Together as well as judging High School Marketing competitions at annual NC
DECA meetings.
 Developed a daily cash/credit audit procedure after the company switched to a new computer
platform; upon confirmation of the accuracy of the process, I taught it to other managers.

2. James C. Winkler Page 2
RadioShack: Thomasville, Greensboro, High Point, Salisbury, Asheboro, NC 1985 - 2007
Store Manager
Managed sales and operations for six different locations over a 21-year career. Each successive location
added increased responsibility in sales expectations and the size of the store team.
 Was a member of the first group of 100 managers nationwide named to the President’s Council:
an honor awarded for sales and profit management. Repeated the award the following year.
 Managed Asheboro, NC store to its first $1,000,000 sales year.
 Achieved regular sales increases, many times to double digits, over the same period from the
prior year; final assignment achieved annual sales of over $1,350,000.
 Won five company contest trips through overall sales increases or sales of specific products
(twice for wireless phone sales, once for satellite television sales).
 Twice took over stores that had deteriorated, turning them into profitable operations.
 Achieved net profit of 25%; at that time, the company target was 14%.
 Recognized for having lowest payroll expense in district: 9.2% (at that time, target was 10%.
District was averaging 11.8%)
 Managed cash, inventory, and paperwork functions within company guidelines, reporting
anomalies to management or loss prevention when warranted; on two occasions, my efforts
discovered dishonest employee activity that was causing financial loss.
 Managed a store P&L statement that included transaction-level detail.
 Managed the relocation of one store into a new space with a completely different product layout.
 Responsible for all staff training and reviews.
 Trained manager trainees at district and regional meetings.
EDUCATION
University of North Carolina, Chapel Hill, NC: B.S.B.A.—Marketing Concentration
References available upon request