53. Is logical, sequential, and clearly defined
Instead of jumping to fixes with a “Band-Aid”, it
searches directly for the root of the process
problem
It begins with never taking our eyes off the
customers
Moving closer to ideal is the uppermost and
simplest objective to keep in mind
54. Customers : external customers only ( internal
customers = stakeholders)
Leadership changes from top-down decision to
coaching and approving process changes
The size limitation of A3 restricts the number of
problem within analysis by 5 Whys and created to
do list for implementation plan
55. A3 is really about adapting to change from less
effective to a newer standard and to new target
condition
Direct observation of how the work currently occurs
Positive not punitive approached and assured that
the activity pose no personal threat
Easy to learn, easy to teach, and easy to coach
56. Employee engagement
Ownership
Empowerment
Become reality as workers find their place in real and
successful process improvement
57. The left side is the way things happen now, the
right side is the better way to work
The graphic nature contributes to quick and
common understanding (the way of seeing instead
of hearing)
58. 1. The issue
focus on specific event or problem (not too large)
State through the eyes of the customers
2. Background /measurement
Baseline data or circumstance (texts or graphs)
59. 3. Current condition
Value stream map (use color or symbols)
Right now
4. Problem analysis
5 Whys (Fishbone diagram)
To determine root cause analysis
60. 5. Target condition
Newer stream map (better way to work)
Remember this is improvement not perfection
Anticipated measurable improvement compare with initial
measurement
6. Countermeasures
Changes to be implemented (what needs to be done)
61. 7. Implementation plan
Establishes of action plan (what, whom, when, and
expected outcome)
Cost to implement (budgeting)
Cost benefit (or others KPIs : safety, satisfaction,
quality, appreciation etc.)
62. 8. The test
Someone should be designated to conduct the test
by a specific report date
9. Follow-up
Who will check the process, what measure to be
used, and when the follow-up will be conducted