Interpersonal Skill, Resolving Conflicts

Interpersonal Skills 4 th Lecture Resolving Conflicts Judhie Setiawan, M.Si Marcomm, Fikom, 2009

[object Object],A B Listening Goal setting Providing feedback Empowering people Coaching Interviewing Persuading Politicking Running meetings Resolving conflicts negotiating Building teams (Stephen P. Robbins,1989)

Pendahuluan ,[object Object],[object Object],[object Object]

Konflik ,[object Object],[object Object],[object Object],[object Object]

3 Pemikiran tentang Konflik ,[object Object],[object Object],[object Object]

Jenis konflik ,[object Object],[object Object]

Tingkatan Konflik dalam Organisasi (Encyclopedia of Professional Management) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Penyebab Konflik ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Konflik Produktif ,[object Object],[object Object],[object Object],[object Object],[object Object]

Konflik Destruktif (Hawk Williams, 1996) ,[object Object],[object Object],[object Object],[object Object],[object Object]

Pengelolaan Konflik Manajemen Diri – “ 3C ” ,[object Object],[object Object],[object Object]

Gaya menghadapi konflik ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Terima kasih..... www.slideshare.net/judhie

Interpersonal Skill, Resolving Conflicts

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