Managing IT as A Service with System Center

Managing IT as a ServiceSIM307
Raymond Chou (MVP SCOM)
Principal Consultant
Infront Consulting Group
Lai YoongSeng (MVP VM)
Technical Consultant
Redynamics Asia System Management

Session Objectives and Takeaways
Objectives:
You understand the capabilities required to Manage IT as a Service
You hear us explain how System Center delivers you integrated Monitoring
You have fun, learn something and see lot’s of Demo!
Key Takeaways:
Operations Manager is THE monitor for your whole IT infrastructure
Service Manager is all about Standardization, Self-Service and Compliance
Orchestrator is all about Integration, Orchestration and Automation
Upcoming versions and how they contribute

IT as a Service

Service Manager
Integration
Automation
.
Orchestration
Introducing System Center

Working Wheels

Operations Manager 2007 R2
Improved deployment, performance, reliability, supportability
Challenges Addressed
IT services, applications and servers must run smoothly
Increasing pressure for service levels that ensure optimal uptime and responsiveness
Key Capabilities
Proactively monitor availability, performance and configuration across heterogeneous platforms
Perform deep application and service-level monitoring

Expanding the IT Pro’s Visibility of your ITaaS
Operations Manager 2007 SP1

Operations Manager 2007 R2

Operations Manager 2012

360 – Holistic View of your ITaaS Health
360 is a function of monitoring that gives customers visibility to the underlying application environment(s) or infrastructure
Consistent UX
(Console, Web, SharePoint)
End User Experience
(Synthetic Transactions)
Improved
CIO
Application Monitoring
(.NET, J2E)
New
Service Owner
Infrastructure Monitoring
(OS, SQL, IIS)
Infrastructure Monitoring
(Network)
New
Infra Owner
Company Mascots

END TO END MONITORING

Distributed application designer

END TO END MONITORING

demo
Monitoring Services through the IT Infrastructure
System Center Operations Manager 2007 R2

Operations Manager
2006
2004
2005
2007
2009
2011
2010
2008
OpsMgr 2007
R2 – CU1, CU2, CU3, CU4
MOM 2005
RTM
MOM 2005
SP1
OpsMgr 2007
RTM
OpsMgr 2007
SP1
OpsMgr 2007
R2
OpsMgr
2012

Working Wheels

PaaS on Premise
ITaaS – Reality is Complex!
SaaS by an ISV
IaaS on Premise
IaaS by a Hoster
How do you keep costs down?
How do you keep service levels up?
How do you keep everyone informed?
PaaS by Microsoft

Achieving ITaaS Objectives
MOF®
ITaaS Objectives
Automation
Reduce Costs
Increase Service Levels
Faster Time to Delivery
Provide More Data
More Transparency
Compliance
Standardization
ITIL®
Self-service
COBIT®
Compliance
Process Design
Implementation

Service Manager Enables Automation
Configuration Management DB
IT Data
Warehouse
Knowledge
Work Items
Configuration Items
Integration
Centralized Data Storage
Automation Interfaces

Service Manager Enables Standardization
Business Process Defined in Templates
CMDB Data Standardization
Common Model
Reconciliation of Data
Service Catalog

Service Manager Enables Compliance
Compliance is embedded in process, standards, self-service, and automation
Compliance library maps legalese to actionable IT control activities
Compliance is continuously and automatically evaluated in real time

Service Manager & ITaaS
MOF®
Automation
Response & Remediation in line with criticality of Business Services.
Consistent view of Services & Infrastructure
Consistent delivery of services offered
Standardization
ITIL®
Self-service
Choice & Control with Flexibility
COBIT®
Compliance
Embedded in the every day.
Process Design
Implementation

Optimizing Service SupportIncident/Problem Management

Working Wheels

Datacenter Management Can Be ExpensiveDisconnected Set of Processes
Dinner Now
Tool 2
Tool 1
Monitoring Operator
ApplicationConfigurationAdmin
Web
Order01
Order
Tracker
DN App.
Tool 4
Tool 5
Dynamic Virt
Management
Storage Admin
Network Admin
Tool 3
Windows Server / Virt Admin

Integration, Orchestration and Automation
Service Manager
Automation
Integration
.
HP Service Manager SoftwareMake your IT service desk enterprise strength
Orchestration
OpenView Operations

Authoring made easy
Get Clone
Requests
Clone VMs
Add Storage
To Each
Create
Advertisement
Protect VMs
OpalisDatabus

Automating across Datacenter IT Silos
VM Lifecycle Management
Application Service Management
Event Mgmt
Monitor
for request
IncidentResponse
Service Desk
Close
Request
Update
CMDB
Initiate
Change
Change & Compliance
Provisioning
Asset/CMDB
Create
Deployment
Configuration
Associate
Server to Service
Clone
VM
Virtual
Security
Storage
Connect
Disk to VM
Create
Disk
Server
Create
Server
Network
Join
Network

Opalis target scenario examples
Change Control
Multiple Service Desks
Capacity Management
Release Management
SLA adherence issues
Rapid change environments
Diverse system integrations
Patch Remediation
Manual tasks
Batch Scripts
Compliance requirements
User request scenarios
Provisioning
Disaster Recovery
Desktop scenarios
Responding to incidents

Performing Service Remediation
System Center Opalis
demo

Opalis 3rd party Integration Packs
HP iLO and OA
HP OpenView Operations (Windows)
HP Service Manager
HP Asset Manager
HP Network Node Manager
HP OpenView Operations (Unix - HPUX)
HP OpenView Operations (Unix - Solaris)
HP OpenView Service Desk
IBM Tivoli Netcool Omnibus
IBM Tivoli Enterprise Console
IBM Tivoli Storage Manager
UNIX
VeritasNetBackup
BladeLogic Operations Manager
BMC Atrium CMDB
BMC Remedy AR System
BMC Event Manager
BMC Patrol
CA Spectrum
CA Unicenter Service Desk
CA Autosys
CA eHealth
CA Unicenter NSM
EMC Smarts InCharge
VMware vSphere
File Transfer Protocol

No IP? No Problem!
QIK is a Software Development Kit (SDK)
Programming Interface for Microsoft .NET 2.0 (C#, VB)
Programming Interface for Java SE5+
API documentation, C# examples, FAQs
Integration Packs for running QIK objects
Wizard for packaging Integration Packs
Wizard for creating integrations with command line based solutions
Quickly Develop Integrations
Simple APIs that are easy to learn and use
Integration details are encapsulated
Easy wizard-driven approach to building integrations with data center tools that provide a command-line interface

What you will see in Orchestrator 2012
Dynamic Silverlight console
Consistency across Versions
Opalis 6.3 & Orchestrator
PowerShell
Protection of existing investments in Opalis6.3
Powerful Web Service
Interface from anywhere to System Center
Reporting
No new interfaces, just leverage of existing structures
Script based interaction with System Center Orchestrator

Working Wheels

OPALIS USE CASE IN PRIVATE CLOUDS

Future Investments
announcements...

Managing ITaaS in VMM 2012
Service Templates
Used to model a multi-tier application
Source of truth for deployed service configuration
Applications
Built-in support for Web deploy, Server App-V, SQL DAC
Custom command execution for other application packages
Image-based
OS separated from apps
Composed during deployment
Servicing
Change the template and then apply that change to deployed instances
Services
Services Template
Application Deployment
Image Based Services

Services Dashboard Designer
demo

Critical Points to Note
Monitoring Tools assist in having necessary extra pairs of eyes and voices
Processes and Management play a large part in IT as a Service
Service Management tools help track changes, incidents, trends
Automation helps to ensure service delivery is constant

Track Resources
Required Slide
Track PMs will supply the content for this slide, which will be inserted during the final scrub.
System Center Operations Manager 2007 R2 Info
http://www.microsoft.com/systemcenter/en/us/operations-manager.aspx
System Center Service Manager 2010 Info
http://www.microsoft.com/systemcenter/en/us/service-manager.aspx
System Center Opalis Info
http://www.microsoft.com/systemcenter/en/us/opalis.aspx
Raymond Chou Blog - http://mymomexperience.blogspot.com/
Lai Blog – http://www.ms4u.info

Resources
Learning
Microsoft Certification & Training Resources
Connect. Share. Discuss.
http://newzealand.msteched.com
www.microsoft.com/learning
Resources for IT Professionals
Resources for Developers
http://microsoft.com/msdn
http://microsoft.com/technet

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© 2011 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Managing IT as A Service with System Center

by Lai Yoong Seng

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