The document discusses managing IT as a service, focusing on System Center's capabilities, including Operations Manager for monitoring infrastructure, Service Manager for standardization and compliance, and Orchestrator for automation. Key objectives involve enhancing visibility across IT operations and improving service delivery through integrated tools and processes. Future investments aim to evolve IT management through dynamic service templates and automation solutions.

1. Managing IT as a ServiceSIM307Raymond Chou (MVP SCOM)Principal ConsultantInfront Consulting GroupLai YoongSeng (MVP VM)Technical ConsultantRedynamics Asia System Management

2. Session Objectives and TakeawaysObjectives:You understand the capabilities required to Manage IT as a ServiceYou hear us explain how System Center delivers you integrated MonitoringYou have fun, learn something and see lot’s of Demo!Key Takeaways:Operations Manager is THE monitor for your whole IT infrastructure Service Manager is all about Standardization, Self-Service and ComplianceOrchestrator is all about Integration, Orchestration and AutomationUpcoming versions and how they contribute

3. IT as a Service

4. IT as a Service

5. Service ManagerIntegrationAutomation.OrchestrationIntroducing System Center

6. Working Wheels

7. Operations Manager 2007 R2Improved deployment, performance, reliability, supportabilityChallenges AddressedIT services, applications and servers must run smoothlyIncreasing pressure for service levels that ensure optimal uptime and responsivenessKey CapabilitiesProactively monitor availability, performance and configuration across heterogeneous platformsPerform deep application and service-level monitoring

8. Expanding the IT Pro’s Visibility of your ITaaSOperations Manager 2007 SP1

9. Expanding the IT Pro’s Visibility of your ITaaSOperations Manager 2007 R2

10. Expanding the IT Pro’s Visibility of your ITaaSOperations Manager 2012

11. 360 – Holistic View of your ITaaS Health360 is a function of monitoring that gives customers visibility to the underlying application environment(s) or infrastructureConsistent UX(Console, Web, SharePoint) End User Experience(Synthetic Transactions)ImprovedCIOApplication Monitoring(.NET, J2E)NewService OwnerInfrastructure Monitoring(OS, SQL, IIS)Infrastructure Monitoring(Network)NewInfra OwnerCompany Mascots

12. END TO END MONITORING

13. Distributed application designer

14. END TO END MONITORING

15. demoMonitoring Services through the IT InfrastructureSystem Center Operations Manager 2007 R2

16. Operations Manager20062004200520072009201120102008OpsMgr 2007R2 – CU1, CU2, CU3, CU4MOM 2005 RTMMOM 2005 SP1OpsMgr 2007 RTMOpsMgr 2007 SP1OpsMgr 2007R2OpsMgr 2012

17. Working Wheels

18. PaaS on PremiseITaaS – Reality is Complex!SaaS by an ISVIaaS on PremiseIaaS by a HosterHow do you keep costs down?How do you keep service levels up?How do you keep everyone informed?PaaS by Microsoft

19. Achieving ITaaS ObjectivesMOF®ITaaS ObjectivesAutomationReduce CostsIncrease Service LevelsFaster Time to DeliveryProvide More DataMore TransparencyComplianceStandardization ITIL®Self-serviceCOBIT®ComplianceProcess DesignImplementation

20. Service Manager Enables AutomationConfiguration Management DBIT DataWarehouseKnowledgeWork ItemsConfiguration Items Integration Centralized Data Storage Automation Interfaces

21. Service Manager Enables StandardizationBusiness Process Defined in TemplatesCMDB Data StandardizationCommon ModelReconciliation of DataService Catalog

22. Service Manager Enables ComplianceCompliance is embedded in process, standards, self-service, and automationCompliance library maps legalese to actionable IT control activitiesCompliance is continuously and automatically evaluated in real time

23. Service Manager & ITaaSMOF®AutomationResponse & Remediation in line with criticality of Business Services.

24. Consistent view of Services & Infrastructure

25. Consistent delivery of services offeredStandardization ITIL®Self-serviceChoice & Control with FlexibilityCOBIT®ComplianceEmbedded in the every day.Process DesignImplementation

26. Optimizing Service SupportIncident/Problem Management

27. Optimizing Service SupportIncident/Problem Management

28. Optimizing Service SupportIncident/Problem Management

29. Working Wheels

30. Datacenter Management Can Be ExpensiveDisconnected Set of ProcessesDinner NowTool 2Tool 1Monitoring OperatorApplicationConfigurationAdminWebOrder01OrderTrackerDN App.Tool 4Tool 5Dynamic VirtManagementStorage AdminNetwork AdminTool 3Windows Server / Virt Admin

31. Integration, Orchestration and AutomationService ManagerAutomationIntegration.HP Service Manager SoftwareMake your IT service desk enterprise strengthOrchestrationOpenView Operations

32. Authoring made easy Get CloneRequestsClone VMsAdd StorageTo EachCreateAdvertisementProtect VMsOpalisDatabus

33. Automating across Datacenter IT SilosVM Lifecycle ManagementApplication Service ManagementEvent MgmtMonitor for requestIncidentResponseService DeskCloseRequestUpdateCMDBInitiateChangeChange & ComplianceProvisioningAsset/CMDBCreateDeploymentConfigurationAssociateServer to ServiceCloneVMVirtualSecurityStorageConnectDisk to VMCreateDiskServerCreateServerNetworkJoinNetwork

34. Opalis target scenario examplesChange Control Multiple Service Desks Capacity ManagementRelease ManagementSLA adherence issuesRapid change environmentsDiverse system integrationsPatch RemediationManual tasksBatch ScriptsCompliance requirementsUser request scenarios Provisioning Disaster RecoveryDesktop scenariosResponding to incidents

35. Performing Service RemediationSystem Center Opalisdemo

36. Opalis 3rd party Integration PacksHP iLO and OA

37. HP OpenView Operations (Windows)

38. HP Service Manager

39. HP Asset Manager

40. HP Network Node Manager

41. HP OpenView Operations (Unix - HPUX)

42. HP OpenView Operations (Unix - Solaris)

43. HP OpenView Service Desk

44. IBM Tivoli Netcool Omnibus

45. IBM Tivoli Enterprise Console

46. IBM Tivoli Storage Manager

47. UNIX

48. VeritasNetBackup

49. BladeLogic Operations Manager

50. BMC Atrium CMDB

51. BMC Remedy AR System

52. BMC Event Manager

53. BMC Patrol

54. CA Spectrum

55. CA Unicenter Service Desk

56. CA Autosys

57. CA eHealth

58. CA Unicenter NSM

59. EMC Smarts InCharge

60. VMware vSphere

61. File Transfer ProtocolNo IP? No Problem!QIK is a Software Development Kit (SDK)Programming Interface for Microsoft .NET 2.0 (C#, VB)Programming Interface for Java SE5+API documentation, C# examples, FAQsIntegration Packs for running QIK objectsWizard for packaging Integration PacksWizard for creating integrations with command line based solutionsQuickly Develop IntegrationsSimple APIs that are easy to learn and useIntegration details are encapsulated Easy wizard-driven approach to building integrations with data center tools that provide a command-line interface

62. What you will see in Orchestrator 2012Dynamic Silverlight consoleConsistency across Versions Opalis 6.3 & OrchestratorPowerShellProtection of existing investments in Opalis6.3Powerful Web ServiceInterface from anywhere to System CenterReportingNo new interfaces, just leverage of existing structuresScript based interaction with System Center Orchestrator

63. Working Wheels

64. OPALIS USE CASE IN PRIVATE CLOUDS

65. OPALIS USE CASE IN PRIVATE CLOUDS

66. OPALIS USE CASE IN PRIVATE CLOUDS

67. OPALIS USE CASE IN PRIVATE CLOUDS

68. OPALIS USE CASE IN PRIVATE CLOUDS

69. OPALIS USE CASE IN PRIVATE CLOUDS

70. OPALIS USE CASE IN PRIVATE CLOUDS

71. Future Investmentsannouncements...

72. Managing ITaaS in VMM 2012Service TemplatesUsed to model a multi-tier applicationSource of truth for deployed service configurationApplicationsBuilt-in support for Web deploy, Server App-V, SQL DACCustom command execution for other application packagesImage-basedOS separated from appsComposed during deploymentServicingChange the template and then apply that change to deployed instancesServicesServices TemplateApplication DeploymentImage Based Services

73. Services Dashboard Designerdemo

74. Critical Points to NoteMonitoring Tools assist in having necessary extra pairs of eyes and voicesProcesses and Management play a large part in IT as a ServiceService Management tools help track changes, incidents, trendsAutomation helps to ensure service delivery is constant

75. Track ResourcesRequired Slide Track PMs will supply the content for this slide, which will be inserted during the final scrub. System Center Operations Manager 2007 R2 Infohttp://www.microsoft.com/systemcenter/en/us/operations-manager.aspxSystem Center Service Manager 2010 Infohttp://www.microsoft.com/systemcenter/en/us/service-manager.aspxSystem Center Opalis Infohttp://www.microsoft.com/systemcenter/en/us/opalis.aspxRaymond Chou Blog - http://mymomexperience.blogspot.com/Lai Blog – http://www.ms4u.info

76. ResourcesLearningMicrosoft Certification & Training ResourcesConnect. Share. Discuss.http://newzealand.msteched.comwww.microsoft.com/learningResources for IT ProfessionalsResources for Developershttp://microsoft.com/msdnhttp://microsoft.com/technet

77. Evaluate your sessionson CommNet and go inthe draw to win instantprizes

78. © 2011 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.