1. Stephen Indich
steveindich@hotmail.com
38 Spencer Plains Rd, Westbrook, CT. 06498 860-391-5315
Automotive Service Manager Specialist In A Variety Of Manufactuers
Mastered In All Fixed Operations
PROFILE OF QUALIFICATIONS
Operations Management: Promoted from entry level positions to staff and management positions.
• Staff Development/Training: Trained and developed inexperienced technicians and administrative
support staff into a multi cross functional staff.
• Process Improvement: Placed the highest priority on facilitating an inviting environment where
clients/customers would want to return for repeat purchases. Streamlined processes in receiving
and purchasing to reduce labor and freight expenses, lower returns, and obtain more discounts.
• Accounts Payable/General Ledger: processed warranty claims as needed and coding .generating
and invoicing repair orders as needed
• Technical/User Support: Mastered in all fields of fixed operations .Factory schooled to complete
master service manager/director .With BMW, Toyota, Subaru, Ford and others .On cutting edge of
new technologies.
• Inventory Management: keep inventory at level whereas most used parts are on hand , thus
lowering stale sales and cost of inventory.
• Trend Analysis/Forecasting: Using XL spread sheet to maximize trend of sales and services most
popular and adjust as needed to maintain excellent CSI and Gross Profit Margins. Also tracking
older UIO'S to let sales department know of customer nearing readiness of new vehicle purchase.
• Marketing & Promotions: Perform Service clinics monthly also have specials on certain services
and parts purchases .With potential of up-sale of what the customer truly needs and advise .Also
always watching what the market bares and what the competition is doing.
• Customer Relations: Extensive experience handling a variety of different clientele through various
levels of communication, from customers, vendors, staff, faculty, distributors, publishers, and
entrepreneurs always maintaining a 90% or higher customer satisfaction index.
• Offer advanced computer skills in MS Office Suite and other applications/systems to better train
service advisors and technicians.
BMW of New London Ct.
Service Mnanager 2014-2014
Courtesy Ford
Brooklyn Ct.
Service Manager 2013-2014
Fleet Maintenance Warranty Administrator
Bozzuto's Inc. Cheshire, Ct. 2010-2013
Marketing , customer retention, purchasing of precious metals, customer relations, dispatching.
Calamary recycling. Essex Ct. 2007-2010

2. Automotive service Manager,
Ford of Branford. Branford Ct. 2005-2007
Service Manager/Director
Interstate ford truck center. Hartford Ct. 1996-2005
Service Manager
Girard BMW. New London Ct. 1990-1996
EDUCATION
Associates Degree in automotive technologies and fixed operations
Multiple manufacturers Mastered in fixed operations.
AFFILIATIONS AND INTERESTS
Secretary of service managers association, Connecticut
Coach special needs children’s baseball 2005-present
Awarded best labor sales and CSI BMW Subaru and Toyota fall classic.
Many plaques and certificates of achievement.
Recently won most improved CSI in eastern U.S.A. June 2015 from BMW.