1. Objective:
To effectivelyutilize anddevelop my skills through exposure to professional work environment and to
contribute positively to the growth of the company.
Professional Summary:
 A dynamic professional with almost 05 years of rich experience in Sales & Customer service and
 1 .5 year in Retail Telenor Easyshops outlets
 Possess solid computer skills. Excellent working knowledge using MS Office application
 Ability to train, motivate, and supervise customer service employees.
 A team player, acknowledged as “Handset Sales Guru.”
 Energetic and goal-oriented with an impressive performance record and a well-rounded
background in optimizing internal performance.
 Adept at providing exemplary customer service, mentoring other employees, and achieving all
company goals and objectives.
Telenor Pakistan -Karachi
Designation: Easy Shop Officer
Job Responsibilities
From July’2015 to till date
 Shopacquisition,construction,branding,andsystemdeployment.
 Visitingthe easyshopsonregularbasisasperthe weeklyplan.
 To ensure the cleanlinessandmaintenance of easyshopambiance.
 To ensure thatresourcesisproperlytrained/needtotrainthemregardingsystem
understanding,customerdealing,issue resolvingandupsellingof devices&Vas,etc.
 To ensure thatall the systemandbusinessapplicationare runningsmoothly.
 To ensure thatall the financial &non-financial transactionentriesare properlyrecordedinthe
system.
 Motivate and guide the CROsto achieve the KPIstarget.
 To ensure the service standardsasperthe companyrequirement.
 MonthlyCRO counselingsessionandrewardthemontheirachievement.
 ProjectSR EnablementonEasyshops
 PostpaidenablementonEasyshopsto Achieve desiredresults
 NewProductlaunchTraining
 SystemTraining&Hands on practice sessions
 DevicessalesachievementonEasyshops
Muhammad Ameen Mirza
Email:ameen_mirza@hotmail.com
Phone: 00923458281631
Skype:ameen.mirza2
Date of Birth: 2- Dec-1982.

2.  Focuson newlybuilt shopandeverydayfollow upwiththemtill the time thattheywillstart
theirworkinglike otherEasyshops
 Hiringof NewCROs
 Terminationof CROson the basisof theirperformance
 Channel targetachievement
 ProjectE-Commerce Daraz.pk & SRI
 Promote Ecommerce atTelenorEasyShopsDaraz Enablement
 AwarenesssessionsconductedforCROs
 Trainingof staff to performonground Daraz transactions.
Telenor Pakistan - S&SC Karachi
Designation: Customer Services Officer
December 2009 – 2014
Job Responsibilities
 Provide top of the line services to walk-in customers.
 Complaint handling in coordination with different departments.
 Meet KPIs as laid down by the management
 Give feedbackandreport customer issues /problems to respective departments to ensure quick
resolution and maximum customer satisfaction
 Report current trends and demands to the management
 Inventory and cash management
 CFL Certified
 Served customers in a positive way, receiving three consecutive customer service awards in the
past years.
 Selectedfromthe whole departmentbythe topmanagementtodeal withpremiumand platinum
valued customer accounts.
 Increasedthe monthlysave rate of existing Refer unresolved customer grievances to designated
departments for further investigation
Achievements:
 Employee of the month (2012-13-14)
 Achieved highest M-wallet accounts (easypaisa) for the month of January 2012
 Handset Top Seller from south region Ranked # 2 Employee
 Attends daily more than 70 customers and solves 90% of their concerns
 Education:
 Master’s in Business Administration- Marketing (2012)
KASBIT, Karachi
 Bachelors of Commerce (2005) –Govt Premier college.