1. CURRICULUM VITAE
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Sale Support - Customer Service Executive
Personal Profile:
I am an energetic, flexible with 5+ years
experiences as a Customer Service Executive
cum Sale Support/ Sale Admin in manufacture
- service environment.
With “Can-Do” attitude leads me to work
under pressure, well focus on details and have
sale experience for handling customer’s
requirements, complaints and solving
problematic situations. I am eager to learn, I
enjoy overcoming challenges in
Customer Management – Sale Coordinator.
My experience working as Sales support cum
Customer service at Schneider Electric and
Siegwerk Vietnam gave me extensive
knowledge within sales and responsibility for
selling products and providing services to
customers. Having experience on working with
SAP (SD module) system and good English
communication as well.
I am looking for an ideal company where I can
work stably and permanently with passion and
satisfaction for company’s success/
Quang Trung St, Go Vap District, Hochiminh City
0937.877.216
tina.nmtq07@gmail.com
Skills
- Good in English communication ,
Writting and Speaking Skills.
- Advanced English.
- Microsoft Office (Word – Excel ).
- Experience with MERP – SAP.
- Have good abilities to work with
customer .
- Reporting.
- Receiving and solving client's
complaint .
- Well analyzing for customer's
product and project.
- Administration.
- Teamwork.
Achievements
- Using English 90% on daily working
jobs.
- Oversea Trainings and Meetings.
- SAP : Sale and Distrubution Module
- Having knowleage about warehouse,
purchasing and production planning.
- Punctual and Negotiation skill
- Reporting skill.
- ISO 9001:2008, OHSAS 18001:2007
- Excellent arragement for South East
Asia Tobbaco Cluster Meeting in
Vietnam.
- Successfully set up for the 1st Head
of South East Asia Meeting in Vietnam.
Nguyen Mai Truc Quyen
TiNa Nguyen

2. CURRICULUM VITAE
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Working history:
Education:
Working experiences:
 Schneider Electric Vietnam (November,2016 – Dec,2016)
Order Management – Customer Care Agent.
 Check the availability of goods in stcok to ensure inventory.
 Follow up with supplier and logistic department to get delivery information and arrange special shipment.
 Send Order Acknowledgement to Customer.
 Actively send Order Acknowledgement and inform if having any delayed case.
 Handle all customer’s requirement. Feedback as soon as possible.
 Confirm with customers of delivery time (by sending of order confirmation)
 Cooperate with revelant departments for arranging of shipments.
 Coordinate with Sale department for providing the correct information to customer.
Nov,2016
Schneider Electric
Vietnam
- Order
Management.
- Customer Care
Agent.
Sep,2013-Sep,2016
Siegwerk Vietnam
- Sale Support.
- Customer Service
Executive.
- Assisstant for.
Sale Manager.
- Office
Administrator.
2010-2013
Vietravel
- Sale Executive.
- Customer Service
Executive.
- Support tour
Opperation : Hotel
& Air-ticket.
2009
Intership at
Vietnam Airlines
- Support Booking
and Ticketing Team
- Customer Service.
2009
• Graduated from Vietnam Aviation Academy
• Ground service - Transportaion Management , Flamable product safety.
• Booking - ticketing
• Toice 650 - Advanced English Certifications from VUS Hochiminh.
• Thesis : Processing for Customer's requirement and Services in Vietnam Airlines.
2010 - 2013
• Training Courses in Vietravel and Vietnam Airlines
• Vietnam Airlines : Booking - Ticketing for Sabre, Abacus and Amadeus.
• Vietravel Company : Customer Sevice Traning Course
• Vietravel Company : Data base management.
2013 -2016
• Oversea Training Courses - Meeting.
• Training MERP systems in Thailand
• Meeting for FIT/GAP - SAP in Philippines with Siegwerk Global.
• SAP's observation and learning in Malaysia.
• Training SAP in Philippines: Sale and Transportation Function for End-User.
• South-East Asia SAP harversting meeting in Singapore.

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 Siegwerk Vietnam Co., Ltd. (September,2013 - September, 2016)
Account Sale Management: Responsibility for Customer’s requirements.
 Quotation :
 Quote the selling price for new product - Update new selling price → Send quotation to customer.
 Maintain the selling price into SAP system which follow each customer’s special conditions.
 Follow up with special condition: Discount – Rebate – Consignment.
 Order Inquiries:
 Receive and check incoming orders from clients via email, fax... (Correct address, completeness and clearness of
Product, Price or Tax Invoice information etc.)
 Cooperate with relevant deparment for making sure available stock: finished good – component – raw material.
 Maintain customer’s Purchase Orders into the SAP system.
 Confirm with customers of delivery time (by sending of order confirmation)
 Cooperate with revelant departments for arranging of shipments.
 Make sure all shipments have been delivered on time. Sending of invoices and documents combined with products to
the correct customer.
 Expedite to Purchasing Team for MTO case or Urgent Order in case of shortage.
 Follow up with Procurement - Purchasing and Warehouse for getting information which will be provided to clients.
 Sale Administration: Order backlog – Complaint processing.
1. Order backlog
 Maintain customer master data in SAP.
 Prepare - Follow up: Contract– Discount– Rebate document.
 Re-schedule arrangement for postponements and cancellations of orders.
 Follow-up of undelivered orders with the customer.
 Handle - Follow up all customer’s special requirements.
 Follow - Track all daily shipment to customer.
 Arrange for shipment of advertising/sample product.
2. Complaint processing
 Receive complaints from customer → checking details of complaints and follow-up with clients.
 Record of all complaints in file – relevant documents ( such as : NCR – MDR – CCF- Credit / Debit note )
 Provide complaint documentation to the relevant departments ( such as Technical team , Warehouse, Transportation or
Production)
 Finalize and update for each complaint which was finished.
Sale Support – Assistant for Sale Manager.
 Update sale data into SAP system → Make sales report (weekly, monthly, quarterly, yearly)
 Check customer’s payment or credit status with Finance team.
 Arrange meeting schedule for Manager and Customer.
 Collect and prepare all information and document for meeting with customer.Support during customer visit.
 Follow up with Customer’s forecast- New Project – Complaints and inform to Manager – Relevant Department.
 Coordinate with Sale department or Internal department to follow up special customers' order (such as : new product
or project)
 Check and provide to internal department with requested information: cost, price, product name, delivery date,
payment term, term of delivery etc.
 Prepare and provide the documents which are requested such as: Contract, Quotation or any Certification.
 Handle and manage for business trip : Air ticket, Visa, Hotel, Transportation
 Prepare and set up for meeting ( meeting size from 10 persons to over 50 persons).

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 - Binh Duong Branch (2010 – March, 2013)
Responsible for controlling and handling all Customer’s requirements.
 Handle all client’s requirements.
 Follow up all tasks from Customer - Sale Manager and Sale Department.
 Prepare – follow up Customer’s relevant documents such as: Sale Contract – Sale Quotation…
 Receive and responsible for Customer’s complaint, feedback …
 Making sales report (weekly, monthly, quarterly, yearly)
 Analyzing sales data, project.
 Coordinating with salesman to follow up customers' special requirements.
 Checking customer’s payment or credit status with Finance team.