1. Objective
To work in a reputed organization where I can utilize my skills in order to achieve my
goals and Company’s objective.
Skills
Substantial warehouse experience
Experience with container loading/unloading, receipt/dispatch, safe operations, checks
and training and manual handling aids. I also train and supervise staff in these
competencies.
Organizational and time management skills
Experience managing inventory and coordination of orders and deliveries, with ability to
prioritize conflicting demands.
Interpersonal skills
Ability to create rapport quickly and maintain positive business relationships with clients
and staff, demonstrating dedication to a high standard of customer service.
Technical skills
Knowledge of various computer programs and technologies to intermediate level
including
 ERP
 Microsoft Word/Excel
 Working on Ubuntu O.S.
 RF Scanners
 AS-400
Quality Control
 To check bag and seal are proper.
 Proper labelling of bag.
 Proper sealing of vehicle dispatched.
 Control escalations from vendor.
 Experience
Prakash
WZ-305A, Tilak Vihar, Tilak Nagar,
New Delhi-110018
Email - pk5890@gmail.com
+919716374296
Passport No. : J5296858

2. Working as Senior Executive with Flipkart from Oct, 2015 to Till Date
Responsibilities
 Ensure timely pickups and delivery to mother hub.
 Route planning of all vehicles like canter and van.
 Making trip sheet for field executives.
 Co-ordination with the vendors.
 Assessing the number of shipments of the seller, arranging vehicle and making
route plan accordingly.
 Make sure all the shipments are received as per manifest.
 Physical audit of inventory received, take down the records.
 Inform to the mother hub if any discrepancy found, make proper record of it.
 To take care that all incoming shipments are scanned.
 Dispatch of the shipments to mother hub.
 Recording of kilometres of vehicles.
 Keeping proper record of attendance of vehicles and field executives.
 Training of field executives on regular basis.
 To take care of cleanliness of warehouse.
 Rotation of staff in shifts.
 Currently handling a team of 80-100 executives.
 Controll escalations.
 Work on productivity so that CPS should not exceed the limit.
 Reconcilliation of the report.
 Control on theft and loses.
 Data of vehicle fitness to be maintained.
Previous Employer
Worked as Team Leader From May 2010 to May 2015 in Shoppers Stop Ltd.
CCOORREE CCOOMMPPEETTEENNCCIIEESS › Floor Management › Staff Management › Stock
Management › initiating actions/Result focus › customer focus› problem solving ›
demonstrates organizational values.
Key Responsibilities
 Ensure Store is ready on time.
 Ensure Visual Merchandising is followed as per norms and principal.
 Achieve individual as well as section target.
 To monitor slow as well as fast selling merchandise.
 Suggestive Selling according to needs of customer.
 Maintain daily stock status, requisition and replenishment of the stock.

3.  Ensuring high level of service standards on the floor and maintaining high level of
Customer satisfaction.
 Attending Customer complaints and follow up on same to ensure satisfaction.
 Handle customer complaints and queries.
 To take of loyalty club (First Citizen), providing all the information about the latest
happening, promotions, schemes, benefits and benefit and privileges given to them.
 To collect feedback from customers about product, price, service and ambiance to
judge their views about the store and inform department manager for the same.
Achievement
Got best Customer Care Golden Mirror Award for best customer service in 2014.
Have won best Customer Care Associates Award 3 times in a row since August to
October 2010.
Have won best Visual Merchandising Award for the month of October 2010.
Academic Credentials
MBA in Marketing & Operation from Sikkim Manipal University.
Bachelors Degree in B.A. from University of Delhi
Higher Secondary Education Certificate from C.B.S.E. New Delhi.
Certification
Basic Computer Knowledge:- MS Office, MS Excel, Word & Internet.
Personal Profile
Date of Birth: 30th Oct 1983
Father’s Name: Surjeet Singh
Mother’s Name: Late Nirmal Devi (PRAKASH)
Nationality: Indian
Marital Status: Married
Languages Known: English, Hindi