1. RESUME
Name：Chen Zhigang Gender： Male
Age： 40 Residence：Wuhan, Hubei
Education：MBA DOB: 10/08/1975
Mobile Phone： 13995686166 (24Hrs)
Email: 13995686166@139.com
Summarization:
 Rich team build-up and key account development experience in the field of
service & sales area;
 Solid theoretical and practical foundation in the mechanical engineering field,
and systematic knowledge structure, nominated as Senior Engineer.
 8 years service sales & branch operation experience, as well as the key
account management; maintained good positive relationship with customer;
AOP overshot every year as well as the KPIs which required by Headquarter.
 Extensive skills for workshop & service managing concepts; good
communication skills & relationship with key accounts to assure service sales
AOP completion. Successfully established Cummins WHDB workshop, finally
operation well.
 Good oral & written of English, familiar with foreign company cultures.
 Nice communication & relationship with Local government in Wuhan.
Working Experience:
Jun.2007- Now ：
Service Sales Operation Manager
(Svc sales/key Accounts /Workshop/Service)
Cummins(China) Investment CO., Ltd, Wuhan Branch.
Job Description:
Fully responsible for branch operation which covering the svc sales,
KA development &management; workshop operation, service (High
Horse Power, HHP; O&G, Oil & Gas Engines);
1. Service Sales & KA management
 AOP of service sales set up according to the aftermarket share &
informations;

2.  Parts sales prices controlling, and sign the contract according to
the svc sales policies(parts& labor & others); ensure the contract
smoothly implemented and under control;
 Ensure onsite service engineers (located in the customer site)
collecting right information for the key accounts, through the lens
of customer , reported all the voice & feedback from the
customer site, and timely solving the issues in the region of
HUBEI,HUAN,JIANXI provinces;
 Regular visit our key accounts, listening to the decision-makers’
voice, maintain high level of customer satisfaction, meanwhile,
maximize the profit we can handle.
 Provide service solution package for the key accounts, fully
utilizing the resource of customer & company professions of
service engineers, remain good relationship with customers in
order to get maximum marketing share.
 Regular face to face communication for the equipments’
maintenance, major overhauls, mid overhauls, minor repairs and
technical advices according to the database we established,
timely provide latest technical improvements & svc sales
policies, ensure the equipment match 100% utilization rate.
 Seeking opportunities of potential customer, meanwhile ,
providing training for the company svc sales personal as well as
the customer in the area of tooling, tech materials, maintenance
etc.
 Control KA credit & AR;
2. Workshop Operation & Aftermarket Service
 Lead the branch workshop annual budget, including equipment
investment, headcount plan, CAPEX, RFA and training plan.
Coach, mentor people, fairly evaluate people’s performance,
drive talent upgrade and organization strength; control of WIP;
 Ensure the quality of the major overhaul, mid overhaul, and
minor repairs, making sure all of repairs meet the standard of
company regulations.
 Arrange right service person for the right engine models
service , ensure timely solving the problem;
 Provide various service reports which related to the quality
issue, keep good communication with headquarter tech dept,
seeking technical support from central tech dept when facing on
the catastrophic failures.
 Fully support our service dealers in the terms of training , tech
materials, special tooling, parts etc .
 Coordination & support for the company and dealers’ claims in
the warranty period or the policy claims ;

3.  Implementation of company HSE, ISO9001, ISO14001,
OHSAS18001, 5S regulations.
Feb.2007-Jun.2007：
Acting Distributor Branch G.M
(Cummins (China)investment CO., Ltd Wuhan Distributor Branch)
Job Descriptions: (subs: 20 person)
 Entire operation for WHDB’s AOP (incl. parts
sales/service sales/workshop operation & logistics,
finance
 Ensure all KPI meet HQ’s requirement
 Ensure AOP meet target even overshoot
 1/3 of AOP(4800K$) completed during my present as
acting manager
 Movex (ERP) system for WHDB established in this period
Jul.2005-Feb.2007:
Workshop Operation Supervisor
(Cummins (China)investment CO., Ltd Wuhan Distributor Branch)
Job Descriptions: (subs: 9)
 Workshop operation daily arrangement
 Engine overhauling quality control by following production
process
 Tech efficiency control
 Special tools & equipments optimization
 Training new technician & engineers
 Parts optimization and sort out all type of overhauling
parts stocks
 Dyno (2000kw) project accomplished in 2006
Apr.2004-Jul.2005 ：
Service Supervisor
(Cummins (China)investment CO., Ltd Wuhan Distributor Branch)
Job Descriptions: (subs:5)

4.  Fully in-charge of WHDB workshop (central rebuild
center)
establishment as a major project, which it is a milestone of
WHDB
 (see below projects statement)
 Dealers management regionally (Hubei, Hunan, Jiangxi)
as well as the channel management
 Dealer evaluation via the tools of EXCEL;
 OEM service supports
 Dealer service supports
 Warranty / policy applications
Feb.2003.-Apr.2004:
Service Engineer
(Cummins (China)investment CO., Ltd Wuhan Distributor Branch)
 Field technical supports.
 Especially for electrical control engines’
troubleshooting and repairs in field site;
 Technical supports to dealers and OEMs;
 Warranty and policy Claims
 ISO9001 qualified as internal auditor, assist to gain
the ISO certification of WHDB
Jan.1996-Dec.2001
Senior Marine Engineer Officer
Neptune ship management Service Private CO., Ltd (Singapore)
 In charge of maintenance and overhauls as well as
surveys
 successful installation & fine adjustment of oily-water
separators as wells large diesel main engine and
Auxiliary boilers, air compressors, pumping system,
diesel generators
 Hands-on experience on new vessel engine exam
and testing before handing over
Education Background:
Apr.2004-Jun.2007: MBA of Wuhan University of technology
Diplomas awarded; Qualified

5. Dec.2001-Dec.2002：Singapore Polytechnic
Bachelor of Marine Engineering
Major in Internal Combustion Engine, Advance
knowledge of Boiler, Mechanics，electronics，
Auto Controls, Applied Heat, Auxiliary engines，
Mechanical drawing.)
Jan.1994-Nov.1996： Singapore Maritime Academy
College of Marine Engineering
Same courses as above;
Service Sales Performance Form:
年度 年度运营指标（AOP) 实际完成 百分比%
YEAR
AOP KUS$(VAT
EXCL.)
ACTUAL KUS$(VAT
EXCL.)
B/W %
2007 400 390
2008 460 480 18.75%
2009 600 700 31.43%
2010 860 1002 30.14%
2011 1270 1560 35.77%
2012 2109 2120 26.42%
2013 2423 2450 13.47%
2014 2551 2760 11.23%
2015 3000 PENDING
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6. Dec.2001-Dec.2002：Singapore Polytechnic
Bachelor of Marine Engineering
Major in Internal Combustion Engine, Advance
knowledge of Boiler, Mechanics，electronics，
Auto Controls, Applied Heat, Auxiliary engines，
Mechanical drawing.)
Jan.1994-Nov.1996： Singapore Maritime Academy
College of Marine Engineering
Same courses as above;
Service Sales Performance Form:
年度 年度运营指标（AOP) 实际完成 百分比%
YEAR
AOP KUS$(VAT
EXCL.)
ACTUAL KUS$(VAT
EXCL.)
B/W %
2007 400 390
2008 460 480 18.75%
2009 600 700 31.43%
2010 860 1002 30.14%
2011 1270 1560 35.77%
2012 2109 2120 26.42%
2013 2423 2450 13.47%
2014 2551 2760 11.23%
2015 3000 PENDING
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